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		<id>https://wiki.protemos.com/api.php?action=feedcontributions&amp;feedformat=atom&amp;user=Artem</id>
		<title>Protemos Wiki - User contributions [en]</title>
		<link rel="self" type="application/atom+xml" href="https://wiki.protemos.com/api.php?action=feedcontributions&amp;feedformat=atom&amp;user=Artem"/>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/wiki/Special:Contributions/Artem"/>
		<updated>2026-05-25T05:10:52Z</updated>
		<subtitle>User contributions</subtitle>
		<generator>MediaWiki 1.27.1</generator>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=System_settings&amp;diff=25406</id>
		<title>System settings</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=System_settings&amp;diff=25406"/>
				<updated>2026-04-20T09:23:07Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;'''[[Account]]'''&lt;br /&gt;
&lt;br /&gt;
[[Change account owner]]&lt;br /&gt;
&lt;br /&gt;
[[Delete account]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[License]]'''&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
'''[[Legal entities]]'''&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
'''Access control'''&lt;br /&gt;
&lt;br /&gt;
'''[[Access rights| Roles]]'''&lt;br /&gt;
&lt;br /&gt;
'''[[Managers]]'''&lt;br /&gt;
&lt;br /&gt;
'''[[Client pools]]'''&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[Language pairs|System values ⇾ Language pairs]]'''&lt;br /&gt;
&lt;br /&gt;
[[Add language pairs]]&lt;br /&gt;
&lt;br /&gt;
[[Disable language pair]]&lt;br /&gt;
----&lt;br /&gt;
'''[[Services|System values ⇾ Services]]'''&lt;br /&gt;
&lt;br /&gt;
[[Create service]]&lt;br /&gt;
&lt;br /&gt;
[[Update service]]&lt;br /&gt;
----&lt;br /&gt;
'''[[Specializations|System values ⇾ Specializations]]'''&lt;br /&gt;
&lt;br /&gt;
[[Create specialization]]&lt;br /&gt;
&lt;br /&gt;
[[Update specialization]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[Units|System values ⇾ Units]]'''&lt;br /&gt;
&lt;br /&gt;
[[Create unit]]&lt;br /&gt;
&lt;br /&gt;
[[Update unit]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[Currencies|System values ⇾ Currencies]]'''&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[Object codes]]'''&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[Payment methods]]'''&lt;br /&gt;
&lt;br /&gt;
[[Create payment method]]&lt;br /&gt;
&lt;br /&gt;
[[Update payment method]]&lt;br /&gt;
&lt;br /&gt;
[[Change default payment method]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[Taxes]]''' &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[Weighted word count templates|CAT log conversion schemes]]'''&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[Reminders]]'''&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[SMTP server]]'''&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[Client portal]]'''&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[Vendor portal]]'''&lt;br /&gt;
&lt;br /&gt;
[[Vendor application URL]] &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[Email templates]]''' &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''[[PDF templates]]''' &lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
'''[[Integrations]]'''&lt;br /&gt;
&lt;br /&gt;
[[MemoQ integration]] &lt;br /&gt;
&lt;br /&gt;
[[Smartcat integration]]&lt;br /&gt;
&lt;br /&gt;
[[TQAuditor integration]]&lt;br /&gt;
&lt;br /&gt;
[[QuickBooks integration]]&lt;br /&gt;
&lt;br /&gt;
[[B2Brouter integration]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
'''Connectors'''&lt;br /&gt;
&lt;br /&gt;
[[BeLazy]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[System reminders and notifications]]&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25405</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25405"/>
				<updated>2026-04-20T09:22:48Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: Artem moved page B2BRouter integration to B2Brouter integration without leaving a redirect&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
An overview of the B2Brouter integration — [[File:YT client.png|40px|link=https://youtu.be/JEtNwT4wTeI]]&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2Brouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the '''[https://www.b2brouter.net/global/uc/international-e-invoicing B2Brouter]''' integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2Brouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2Brouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account in the API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
=='''B2Brouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2Brouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown. Please pay attentions to the mismatched values.&lt;br /&gt;
&lt;br /&gt;
The required values are in the orange text plate (highlighted with green), the current values are listed below (highlighted with red):&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2Brouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Issues with creating B2Brouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
The invoices can be created only if certain conditions are met.&lt;br /&gt;
&lt;br /&gt;
Some common reasons for errors:&lt;br /&gt;
# There is no matching client in B2BRouter (can be created in Create -&amp;gt; Create contact)&lt;br /&gt;
# There is no tax or an absolute tax in a Protemos invoice.&lt;br /&gt;
# The payment method details are invalid (for example, invalid IBAN)&lt;br /&gt;
&lt;br /&gt;
There may be other cases, and often the reason for the invoice not being created is diplayed in the error message.&lt;br /&gt;
&lt;br /&gt;
If you need assistance with creating invoices, you may contact us at support@protemos.com.&lt;br /&gt;
Please provide all the necessary screenshots, keeping the URLs of the pages (do not cut the screenshots).&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25404</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25404"/>
				<updated>2026-04-20T09:22:21Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
An overview of the B2Brouter integration — [[File:YT client.png|40px|link=https://youtu.be/JEtNwT4wTeI]]&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2Brouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the '''[https://www.b2brouter.net/global/uc/international-e-invoicing B2Brouter]''' integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2Brouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2Brouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account in the API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
=='''B2Brouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2Brouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown. Please pay attentions to the mismatched values.&lt;br /&gt;
&lt;br /&gt;
The required values are in the orange text plate (highlighted with green), the current values are listed below (highlighted with red):&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2Brouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Issues with creating B2Brouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
The invoices can be created only if certain conditions are met.&lt;br /&gt;
&lt;br /&gt;
Some common reasons for errors:&lt;br /&gt;
# There is no matching client in B2BRouter (can be created in Create -&amp;gt; Create contact)&lt;br /&gt;
# There is no tax or an absolute tax in a Protemos invoice.&lt;br /&gt;
# The payment method details are invalid (for example, invalid IBAN)&lt;br /&gt;
&lt;br /&gt;
There may be other cases, and often the reason for the invoice not being created is diplayed in the error message.&lt;br /&gt;
&lt;br /&gt;
If you need assistance with creating invoices, you may contact us at support@protemos.com.&lt;br /&gt;
Please provide all the necessary screenshots, keeping the URLs of the pages (do not cut the screenshots).&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Release_history&amp;diff=25397</id>
		<title>Release history</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Release_history&amp;diff=25397"/>
				<updated>2026-04-01T13:14:28Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* Protemos releases 2.1 - 2.3 */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;='''Protemos releases 2.1 - 2.3'''=&lt;br /&gt;
&lt;br /&gt;
The integration with B2Brouter - the answer to the eInvoicing question. Now, you can create e-invoices on B2Brouter on the base of your Protemos invoices.&lt;br /&gt;
&lt;br /&gt;
An overview of the B2Brouter integration — [[File:YT client.png|40px|link=https://youtu.be/JEtNwT4wTeI]]&lt;br /&gt;
&lt;br /&gt;
An article on the integration: [[B2BRouter integration|&amp;lt;U&amp;gt;'''B2Brouter integration'''&amp;lt;/U&amp;gt;]]&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 2.0'''=&lt;br /&gt;
&lt;br /&gt;
=='''Updated UI'''==&lt;br /&gt;
The view of multiple main pages has been changed, and Protemos now has an updated, more structured UI across the system.&lt;br /&gt;
&lt;br /&gt;
The information about current state of the object (project, job, etc.) is moved into the separate portlet for better visibility.&lt;br /&gt;
&lt;br /&gt;
The non-state related information about the object is split into semantic groups.&lt;br /&gt;
&lt;br /&gt;
Here is, for instance, a new project view page:&lt;br /&gt;
&lt;br /&gt;
[[File:New ui project view.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Default CAT log conversion scheme for each client and vendor'''==&lt;br /&gt;
&lt;br /&gt;
Now, you can define a default CAT log conversion scheme for each '''&amp;lt;U&amp;gt;[[Client_default_settings#Default_CAT_log_conversion_scheme|client]]&amp;lt;/U&amp;gt;''' and '''&amp;lt;U&amp;gt;[[Change_vendor_default_settings#Default_CAT_log_conversion_scheme|vendor]]&amp;lt;/U&amp;gt;''', as well as '''&amp;lt;U&amp;gt;[[Account#Account_settings|set global defaults]]&amp;lt;/U&amp;gt;''' at the account level:&lt;br /&gt;
&lt;br /&gt;
[[File:New feature def cat logs.PNG|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Custom payment methods'''==&lt;br /&gt;
&lt;br /&gt;
You may create various '''&amp;lt;U&amp;gt;[[Create_payment_method#Create_custom_payment_method|custom payment methods]]&amp;lt;/U&amp;gt;''':&lt;br /&gt;
&lt;br /&gt;
[[File:New feature custom payment methods.PNG|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Access to relevant reports for roles lower than “Administrator”'''==&lt;br /&gt;
Managers with roles lower than “Administrator” can now view relevant reports according to their role. More info '''&amp;lt;U&amp;gt;[[Access_rights#Reports|here]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
=='''Read-only access to relevant settings for roles lower than “Administrator”'''==&lt;br /&gt;
Managers with roles lower than “Administrator” can now see the relevant settings sections in read-only mode. It may help a manager to view all account-related data in a consolidated way. More info '''&amp;lt;U&amp;gt;[[Access_rights#Settings|here]]&amp;lt;/U&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
=='''Numerous minor improvements'''==&lt;br /&gt;
&lt;br /&gt;
- Now, the ability to use project templates is available only for managers with the &amp;quot;Administrator&amp;quot; and &amp;quot;Project and finance manager &amp;quot;.&lt;br /&gt;
&lt;br /&gt;
- It is no longer possible to create and clone receivables in projects with the &amp;quot;Cancelled&amp;quot; and &amp;quot;Offer rejected&amp;quot; statuses.&lt;br /&gt;
&lt;br /&gt;
- It is no longer possible to upload CAT logs in projects with the &amp;quot;Cancelled&amp;quot; and &amp;quot;Offer rejected&amp;quot; statuses.&lt;br /&gt;
&lt;br /&gt;
- Minor update of quick links in client and vendor profiles.&lt;br /&gt;
&lt;br /&gt;
- On the &amp;quot;Payables&amp;quot; page, a manager in the client pool can only see if a payable is invoiced or not (instead of seeing a link to a certain invoice).&lt;br /&gt;
&lt;br /&gt;
- If a vendor invoice contains payables from jobs that were made for clients outside of a manager's pool, such an invoice will not be displayed on the list of invoices for a manager in the pool. &lt;br /&gt;
&lt;br /&gt;
- It is now possible to link and unlink receivables and payables from invoices with written-off amounts.&lt;br /&gt;
&lt;br /&gt;
- Various bug fixes.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.61 - 1.63'''=&lt;br /&gt;
&lt;br /&gt;
Here is the list of the new features that have been added with the latest version.&lt;br /&gt;
&lt;br /&gt;
A brief overview video of the vendor rating functionality [[File:YT client.png|40px|link=https://www.youtube.com/watch?v=fBV3pqMl4eA]]&lt;br /&gt;
&lt;br /&gt;
=='''Vendor rating'''==&lt;br /&gt;
&lt;br /&gt;
Now, you can define your own '''[[Vendor_rating_categories|&amp;lt;U&amp;gt;rating categories&amp;lt;/U&amp;gt;]]''' and rate vendors’ performance.&lt;br /&gt;
&lt;br /&gt;
Based on the '''[[Vendor_rating#Rate_jobs|&amp;lt;U&amp;gt;job ratings&amp;lt;/U&amp;gt;]]''', the vendors will get average ratings for each category as well as an '''[[Vendor_view_page,_General_tab#Vendor_rating|&amp;lt;U&amp;gt;overall rating&amp;lt;/U&amp;gt;]]''' which is displayed in their profiles:&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor rating.2.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
You can also filter vendors by rating when assigning them to jobs:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter vendors by rating.1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=='''Minor improvements and bug fixes'''==&lt;br /&gt;
&lt;br /&gt;
The update includes minor improvements, bug fixes, and new [https://api.protemos.com/docs/index.html &amp;lt;U&amp;gt;'''API methods&amp;lt;/U&amp;gt;'''].&lt;br /&gt;
&lt;br /&gt;
Also, the '''[[Reports_%E2%80%93_Work_amount_by_receivables|&amp;lt;U&amp;gt;work amount reports&amp;lt;/U&amp;gt;]]''' have been improved, job deadline dates are now displayed in the '''[[Project_details,_Workflow_tab|“&amp;lt;U&amp;gt;Workflow&amp;lt;/U&amp;gt;”]]''' tab of the project, etc.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.57 - 1.60'''=&lt;br /&gt;
&lt;br /&gt;
You may also watch a video showing the new features [[File:YT client.png|40px|link=https://www.youtube.com/watch?v=czn6hzR2Q6k]]&lt;br /&gt;
&lt;br /&gt;
=='''Business expenses'''==&lt;br /&gt;
&lt;br /&gt;
The business expenses functionality allows you to &amp;lt;U&amp;gt;[[Business expenses list|'''add expenses''']]&amp;lt;/U&amp;gt; (such as rent, salaries, etc.), &amp;lt;U&amp;gt;[[Business expenses category list|'''customize''']]&amp;lt;/U&amp;gt; expense categories, and view an expenses list as well as &amp;lt;U&amp;gt;[[Business expenses report|'''reports''']]&amp;lt;/U&amp;gt;:&lt;br /&gt;
&lt;br /&gt;
[[File:Business expenses.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
=='''New role — &amp;quot;Sales manager&amp;quot;'''==&lt;br /&gt;
&lt;br /&gt;
A new &amp;quot;Sales manager&amp;quot; role has also been added to the system. A manager with this role can create quotes and projects but cannot access jobs as well as job tenders. This role also does not allow to access vendor profiles and all vendor-related finances.&lt;br /&gt;
&lt;br /&gt;
[[File:New role - sales manager.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Other improvements and bug fixes'''==&lt;br /&gt;
&lt;br /&gt;
Various improvements and bug fixes have also been added to the system. E.g. a new page with connectors provided by our partners &amp;lt;U&amp;gt;[https://cloud.protemos.com/connector/locale '''Locale''']&amp;lt;/U&amp;gt;, additional API methods, a list with all the &amp;lt;U&amp;gt;[https://cloud.protemos.com/lang/list '''languages''']&amp;lt;/U&amp;gt; currently available in the system, etc.&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.56'''=&lt;br /&gt;
&lt;br /&gt;
=='''Client pools'''==&lt;br /&gt;
Now you can limit the access of your managers by specific clients. E.g. you can create a pool with 1 client and assign it to a specific manager, and that manager will have access only to that 1 client, and won’t see anything related to other clients. So you can segment your clients between your managers and let each of them see only the clients they work with. For more information, please check [[Client_pools|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The roles giving access only to the assigned objects were removed in favor of the client pools functionality. Managers with such roles are now assigned to the corresponding client pools instead. Such pools were created automatically with the new system release and named with the corresponding managers' names.&lt;br /&gt;
&lt;br /&gt;
[[File:New client pool (1.56).png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''PDF templates customization'''==&lt;br /&gt;
&lt;br /&gt;
We have reworked and improved the ability to customize PDF templates. All the PDF template settings can now be found on a single page. Now you can also specify the page footer and header for each template and add images. More info [[PDF_templates|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
[[File:Pdf templates.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Email templates'''==&lt;br /&gt;
&lt;br /&gt;
We also simplified the setting up of email templates, which is now more intuitive. Instructions [[Email_templates|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
[[File:Quote email templates.1.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Non-financial reports'''==&lt;br /&gt;
We have added a number of non-financial reports: &lt;br /&gt;
&lt;br /&gt;
==='''Project reports'''===&lt;br /&gt;
Project reports show the number of projects, how many of them were delivered in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[Project_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Project counts.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Job reports'''===&lt;br /&gt;
Job reports show the number of jobs, how many of them were delivered in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[Job_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Overdue job percentage.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Work amount reports'''===&lt;br /&gt;
Work amount reports show the volume of work you did for your &amp;lt;U&amp;gt;[[Reports_–_Work_amount_by_receivables|'''clients''']]&amp;lt;/U&amp;gt; and the volume of work your &amp;lt;U&amp;gt;[[Reports_–_Work_amount_by_payables|'''vendors''']]&amp;lt;/U&amp;gt; did for you (in words, hours or any other units you use). You can see work amount by client, service or language pair, and the report can be customized by filters.&lt;br /&gt;
&lt;br /&gt;
[[File:Work amount by client.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''To-do reports'''===&lt;br /&gt;
To-do reports show the number of to-dos, how many of them were performed in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[To-do_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Overdue by (to-dos).png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Improved filters and reports'''===&lt;br /&gt;
E.g. now you can filter by project tag in &amp;lt;U&amp;gt;[[Reports_–_General_finances|'''finance report''']]&amp;lt;/U&amp;gt;, filters added to &amp;lt;U&amp;gt;[[quote_report|'''quote report''']]&amp;lt;/U&amp;gt;, filter by country to &amp;lt;U&amp;gt;[[Reports_–_Clients_–_Finances_by_receivables_and_payables|'''client reports''']]&amp;lt;/U&amp;gt; added, &amp;lt;U&amp;gt;[[Jobs_list#Search_jobs_with_filters|'''vendor type filter''']]&amp;lt;/U&amp;gt; on the jobs grid page.&lt;br /&gt;
&lt;br /&gt;
=='''New role — &amp;quot;To-do employee&amp;quot;'''==&lt;br /&gt;
This is a special role for someone who should not have access to the database but may perform various tasks you may assign to them. E.g. it could be your office manager, system administrator, etc. More info &amp;lt;U&amp;gt;[[Access_rights#Access_rights_for_managers|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Role based access control (to-do employee).png|border|1200px]]&lt;br /&gt;
&lt;br /&gt;
=='''Batch actions on the Jobs page'''==&lt;br /&gt;
&lt;br /&gt;
You can use batch actions on the '''Jobs''' page to offer multiple jobs to assigned vendors, start, cancel or change jobs' status to &amp;quot;Draft&amp;quot;, and accept completed jobs. More info &amp;lt;U&amp;gt;[[Jobs_list#Batch_actions|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Batch actions (news release).png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Minor improvements and bug fixes'''==&lt;br /&gt;
E.g. included &amp;lt;U&amp;gt;[[PDF_templates#Job_PO_PDF_templates|'''САТ-log details in POs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Import_vendors_from_Excel#Import_vendors.27_services|'''services importing''']]&amp;lt;/U&amp;gt; for vendors, &amp;lt;U&amp;gt;[[Project_templates#Add_jobs|'''checklists''']]&amp;lt;/U&amp;gt; in job templates, etc.&lt;br /&gt;
&lt;br /&gt;
Hope you like these features, as many of you requested them. We’ve already started working on new ones, and if you need something to be added, please let us know so that we could include it in our plan.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.51 - 1.55'''=&lt;br /&gt;
&lt;br /&gt;
==='''Quickbooks integration'''===&lt;br /&gt;
&lt;br /&gt;
Users from the United States can now integrate Protemos and Quickbooks Online accounts to quickly push invoices from Protemos into Quickbooks. Instructions &amp;lt;U&amp;gt;[[QuickBooks_integration|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Negative taxes'''===&lt;br /&gt;
&lt;br /&gt;
They exist in some countries (e.g. Spain), so we've added them. Instructions &amp;lt;U&amp;gt;[[Taxes#Negative_taxes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Improved CRM'''===&lt;br /&gt;
&lt;br /&gt;
Each client now has own responsible &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab#Manager|'''manager''']]&amp;lt;/U&amp;gt;, you can track the &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab#Client_info|'''sources''']]&amp;lt;/U&amp;gt; of clients, added ability to &amp;lt;U&amp;gt;[[Clients_list#Search_clients_with_filters|'''filter clients''']]&amp;lt;/U&amp;gt; by manager, statuses, and active to-dos.&lt;br /&gt;
&lt;br /&gt;
==='''Jobs and payables in quotes'''===&lt;br /&gt;
&lt;br /&gt;
Now you can plan the project budget by adding jobs and payable to quote. Instructions &amp;lt;U&amp;gt;[[Create_quote#Jobs_and_payables_in_quotes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Other improvements'''===&lt;br /&gt;
&lt;br /&gt;
Improved filters for projects payables and receivables; &amp;lt;U&amp;gt;[[Account#Account_settings|'''CAT-log details in PDF files''']]&amp;lt;/U&amp;gt;; internal notes for quotes, projects, and invoices: ability to clone &amp;lt;U&amp;gt;[[Client_prices_list#Clone_price|'''client''']]&amp;lt;/U&amp;gt; and &amp;lt;U&amp;gt;[[Vendor_prices_list#Clone_price|'''vendor''']]&amp;lt;/U&amp;gt; prices; API improvements.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos add-on to Gmail'''=&lt;br /&gt;
&lt;br /&gt;
Do your clients send you the projects and quote requests via email?&lt;br /&gt;
&lt;br /&gt;
If yes, then you may use Protemos add-on to Gmail to convert emails from your clients into projects and quotes, without copy-pasting the information manually. For more information, please check this &amp;lt;U&amp;gt;[[Protemos_add-on_to_Gmail|'''page''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
This add-on was developed by &amp;lt;U&amp;gt;[https://technolex.com '''Technolex Translation Studio''']&amp;lt;/U&amp;gt; and shared with other Protemos users that may find it useful.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.48-1.50'''=&lt;br /&gt;
&lt;br /&gt;
==='''CRM'''===&lt;br /&gt;
Now you can define your own &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-status/index '''client statuses''']&amp;lt;/U&amp;gt; and use them as a sales funnel. You will see the CRM tab on client pages, and you can use it to change client status, create client-related to-dos, and record the history of important communication with your leads and clients. For more details, please check &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Checklists'''===&lt;br /&gt;
You can create checklists that your vendors will have to fill before delivering the jobs to you. More info &amp;lt;U&amp;gt;[[Job_checklists|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Vendor assignment by filter'''===&lt;br /&gt;
If you press “Assign” on the vacant job page, you’ll see the page with a filter to select the vendor meeting your criteria. More info &amp;lt;U&amp;gt;[[Job_view#Assign_vendor|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''File categories'''===&lt;br /&gt;
You can mark the files according to their purpose, e. g. “TM”, “Reference”, “Translatable”, etc. More info &amp;lt;U&amp;gt;[[Project_details,_Files_tab#File_categories|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''External invoice file'''===&lt;br /&gt;
Your vendors may now upload their own invoice file in addition to one generated by Protemos, as they may have their own systems to generate invoices. Also, you may upload additional files to the client invoices page. More info &amp;lt;U&amp;gt;[[Vendor_invoice_view#Additional_files|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Other improvements'''===&lt;br /&gt;
E. g. &amp;lt;U&amp;gt;[https://api.protemos.com/docs/index.html '''API''']&amp;lt;/U&amp;gt; has been extended upon users requests, payables now can be added to vacant jobs, dashboards for clients and vendors, project pages download speed improved, and a number of other minor enhancements and fixes.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.46-1.47'''=&lt;br /&gt;
&lt;br /&gt;
==='''Dashboards'''===&lt;br /&gt;
We’ve made four pages accumulating data on projects,  jobs, and finances.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/projects '''Project dashboard''']&amp;lt;/U&amp;gt;: here you can see how many projects and jobs you have of each status. Clicking the number opens a list of the corresponding projects/jobs.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/finances '''Finance dashboard''']&amp;lt;/U&amp;gt;: this is the place where you can check financial issues, e.g., projects without entered receivables, jobs without payables, missing POs, overdue invoices, etc.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/gantt-projects '''Project Gantt chart''']&amp;lt;/U&amp;gt;: here you can see the visualized project timeline.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/gantt-jobs '''Job Gantt chart''']&amp;lt;/U&amp;gt;: this is the visualized job timeline. Now you also have it on the Jobs tab within any Project.&lt;br /&gt;
&lt;br /&gt;
To see more info on dashboards, please check &amp;lt;U&amp;gt;[[Dashboard|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''To-dos'''=== &lt;br /&gt;
Using this completely new feature you can generate to-do lists for yourself and the other managers in your team. More info &amp;lt;U&amp;gt;[[To-dos|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Customizable email templates for quotes and invoices'''===&lt;br /&gt;
Now you can change the template text for your emails when sending quotes and invoices to clients. Click &amp;lt;U&amp;gt;[[Email_templates|'''here''']]&amp;lt;/U&amp;gt; to see how it is done.&lt;br /&gt;
&lt;br /&gt;
==='''Unit and service translation'''=== &lt;br /&gt;
If you issue invoices and quotes in different languages, you can now define translations of Units and Services for each language. More info &amp;lt;U&amp;gt;[[Services#Translate_to|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Report upgrades'''===&lt;br /&gt;
New reports on &amp;lt;U&amp;gt;[https://cloud.protemos.com/report/client-average '''average project finances per client''']&amp;lt;/U&amp;gt;, an expenses chart added to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/report/client-finances '''client finances report''']&amp;lt;/U&amp;gt;, more filters added.&lt;br /&gt;
&lt;br /&gt;
==='''Bulk payment creation for vendor invoices'''===&lt;br /&gt;
Now you can mark multiple vendor invoices as paid in a single click. More info &amp;lt;U&amp;gt;[[Bulk_vendor_payment_creation|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Numerous minor improvements'''===&lt;br /&gt;
Additional filter options, new API methods, more data for exporting to Excel, etc.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''BeLazy integrates with Protemos'''=&lt;br /&gt;
&lt;br /&gt;
==='''What is BeLazy and how can it help me?'''===&lt;br /&gt;
&lt;br /&gt;
If you are working as a subcontractor for other translation companies (especially MLVs), you probably get the projects through their systems and then manually recreate them in Protemos. That’s monkey work that takes a lot of PM time, which could have been used for better purposes. Thus, &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; can copy the project from your client's system into your Protemos account to save your time and make your project management more efficient. Currently, &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; can connect to the following vendor portals and TMS systems:&lt;br /&gt;
&lt;br /&gt;
*WeLocalize Junction&lt;br /&gt;
&lt;br /&gt;
*Moravia Symfonie&lt;br /&gt;
&lt;br /&gt;
*Lionbridge TMS&lt;br /&gt;
&lt;br /&gt;
*Lionbridge LCX&lt;br /&gt;
&lt;br /&gt;
*Translated&lt;br /&gt;
&lt;br /&gt;
*Transperfect GlobalLink&lt;br /&gt;
&lt;br /&gt;
*XTRF&lt;br /&gt;
&lt;br /&gt;
*Plunet&lt;br /&gt;
&lt;br /&gt;
*Transline Transact&lt;br /&gt;
&lt;br /&gt;
*Memsource&lt;br /&gt;
...and more systems to come!&lt;br /&gt;
&lt;br /&gt;
So, if your clients are giving you jobs through any of these portals, you can connect &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; to them and to Protemos and let robots work for you!&lt;br /&gt;
&lt;br /&gt;
==='''How to try it?'''===&lt;br /&gt;
&lt;br /&gt;
You need to &amp;lt;U&amp;gt;[https://belazy.cat/contact-us/ '''contact the BeLazy team''']&amp;lt;/U&amp;gt;, and they will explain everything to you. Most importantly, they would like to get improvement suggestions from you to understand how they can make the integration work better for your company.&lt;br /&gt;
&lt;br /&gt;
The Protemos team may also join your meetings with BeLazy if needed. Just let us know about it.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.42-1.45'''=&lt;br /&gt;
&lt;br /&gt;
==='''Workflow feature improvement'''===&lt;br /&gt;
&lt;br /&gt;
Previously, if you combine several jobs into the &amp;lt;U&amp;gt;[[Project_details,_Workflow_tab|'''workflow''']]&amp;lt;/U&amp;gt;, the system was notifying vendors only when the job was started, and the next vendor did not know that you’ve planned a job for them. Now, all vendors are getting the notification that the job will start in the future if they accept your offer so you no longer have to notify them manually about the future job.&lt;br /&gt;
&lt;br /&gt;
As result, the statuses of the job have changed:&lt;br /&gt;
&lt;br /&gt;
'''Offered to vendor''': the job gets this status after you press “Offer to vendor&amp;quot; (instead of &amp;quot;Start&amp;quot; in the previous version). The vendor can accept or reject the job. The accepted job is started automatically unless it is the non-first job of a workflow. If it is the non-first job of a workflow, then it starts after the previous job is completed.&lt;br /&gt;
For more info, please see &amp;lt;U&amp;gt;[[Project_details,_Workflow_tab#Job_statuses_and_notifications_in_a_workflow|'''this page''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Multiple option quotes'''===&lt;br /&gt;
&lt;br /&gt;
Now you can combine several quotes into one multi-option quote to let your clients choose what they like. More info &amp;lt;U&amp;gt;[[Multi-quotes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Global search'''===&lt;br /&gt;
You can search the objects (projects, jobs, etc.) by their name directly from the main page. More info &amp;lt;U&amp;gt;[[Global_search|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Projects and jobs history'''===&lt;br /&gt;
On the &amp;lt;U&amp;gt;[[Project_details,_Details_tab#Project_history|'''project''']]&amp;lt;/U&amp;gt; and &amp;lt;U&amp;gt;[[Job_view#Job_history|'''job''']]&amp;lt;/U&amp;gt; page, you can now click the &amp;quot;View history” link to see when and by whom the object status was changed.&lt;br /&gt;
&lt;br /&gt;
==='''Numerous minor improvements'''===&lt;br /&gt;
&lt;br /&gt;
*Projects now can be filtered by language pairs and sorted by the '''&amp;quot;Status&amp;quot;''' column.&lt;br /&gt;
&lt;br /&gt;
*Common notes for &amp;lt;U&amp;gt;[[Common_notes#Quote_common_notes|'''quotes''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Common_notes#Client_invoice_common_notes|'''invoices''']]&amp;lt;/U&amp;gt;, and &amp;lt;U&amp;gt;[[Common_notes#Job_PO_common_notes|'''job PO''']]&amp;lt;/U&amp;gt; PDF files generated by the system. So you can now add any additional standard text to your documents.&lt;br /&gt;
&lt;br /&gt;
*New &amp;lt;U&amp;gt;[[Quote_details_section#Expire_at|'''valid date''']]&amp;lt;/U&amp;gt; property in the quotes.&lt;br /&gt;
&lt;br /&gt;
*Now language pairs can be created through API.&lt;br /&gt;
&lt;br /&gt;
*Automatic creation of payable on tender success.&lt;br /&gt;
&lt;br /&gt;
*“Minimum profit share&amp;quot; filter added to the Clients “Finances by project balances&amp;quot; report.&lt;br /&gt;
&lt;br /&gt;
... and a number of other enhancements and bug fixes.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Release_history&amp;diff=25396</id>
		<title>Release history</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Release_history&amp;diff=25396"/>
				<updated>2026-04-01T13:14:07Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* Protemos releases 2.1 - 2.3 */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;='''Protemos releases 2.1 - 2.3'''=&lt;br /&gt;
&lt;br /&gt;
The integration with B2Brouter - the answer to the eInvoicing question. Now, you can create e-invoices on B2Brouter on the base of your Protemos invoices.&lt;br /&gt;
&lt;br /&gt;
An overview of the B2Brouter integration — [[File:YT client.png|40px|link=https://youtu.be/JEtNwT4wTeI]]&lt;br /&gt;
&lt;br /&gt;
An article on the integration: [[B2BRouter integration|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]]&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 2.0'''=&lt;br /&gt;
&lt;br /&gt;
=='''Updated UI'''==&lt;br /&gt;
The view of multiple main pages has been changed, and Protemos now has an updated, more structured UI across the system.&lt;br /&gt;
&lt;br /&gt;
The information about current state of the object (project, job, etc.) is moved into the separate portlet for better visibility.&lt;br /&gt;
&lt;br /&gt;
The non-state related information about the object is split into semantic groups.&lt;br /&gt;
&lt;br /&gt;
Here is, for instance, a new project view page:&lt;br /&gt;
&lt;br /&gt;
[[File:New ui project view.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Default CAT log conversion scheme for each client and vendor'''==&lt;br /&gt;
&lt;br /&gt;
Now, you can define a default CAT log conversion scheme for each '''&amp;lt;U&amp;gt;[[Client_default_settings#Default_CAT_log_conversion_scheme|client]]&amp;lt;/U&amp;gt;''' and '''&amp;lt;U&amp;gt;[[Change_vendor_default_settings#Default_CAT_log_conversion_scheme|vendor]]&amp;lt;/U&amp;gt;''', as well as '''&amp;lt;U&amp;gt;[[Account#Account_settings|set global defaults]]&amp;lt;/U&amp;gt;''' at the account level:&lt;br /&gt;
&lt;br /&gt;
[[File:New feature def cat logs.PNG|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Custom payment methods'''==&lt;br /&gt;
&lt;br /&gt;
You may create various '''&amp;lt;U&amp;gt;[[Create_payment_method#Create_custom_payment_method|custom payment methods]]&amp;lt;/U&amp;gt;''':&lt;br /&gt;
&lt;br /&gt;
[[File:New feature custom payment methods.PNG|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Access to relevant reports for roles lower than “Administrator”'''==&lt;br /&gt;
Managers with roles lower than “Administrator” can now view relevant reports according to their role. More info '''&amp;lt;U&amp;gt;[[Access_rights#Reports|here]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
=='''Read-only access to relevant settings for roles lower than “Administrator”'''==&lt;br /&gt;
Managers with roles lower than “Administrator” can now see the relevant settings sections in read-only mode. It may help a manager to view all account-related data in a consolidated way. More info '''&amp;lt;U&amp;gt;[[Access_rights#Settings|here]]&amp;lt;/U&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
=='''Numerous minor improvements'''==&lt;br /&gt;
&lt;br /&gt;
- Now, the ability to use project templates is available only for managers with the &amp;quot;Administrator&amp;quot; and &amp;quot;Project and finance manager &amp;quot;.&lt;br /&gt;
&lt;br /&gt;
- It is no longer possible to create and clone receivables in projects with the &amp;quot;Cancelled&amp;quot; and &amp;quot;Offer rejected&amp;quot; statuses.&lt;br /&gt;
&lt;br /&gt;
- It is no longer possible to upload CAT logs in projects with the &amp;quot;Cancelled&amp;quot; and &amp;quot;Offer rejected&amp;quot; statuses.&lt;br /&gt;
&lt;br /&gt;
- Minor update of quick links in client and vendor profiles.&lt;br /&gt;
&lt;br /&gt;
- On the &amp;quot;Payables&amp;quot; page, a manager in the client pool can only see if a payable is invoiced or not (instead of seeing a link to a certain invoice).&lt;br /&gt;
&lt;br /&gt;
- If a vendor invoice contains payables from jobs that were made for clients outside of a manager's pool, such an invoice will not be displayed on the list of invoices for a manager in the pool. &lt;br /&gt;
&lt;br /&gt;
- It is now possible to link and unlink receivables and payables from invoices with written-off amounts.&lt;br /&gt;
&lt;br /&gt;
- Various bug fixes.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.61 - 1.63'''=&lt;br /&gt;
&lt;br /&gt;
Here is the list of the new features that have been added with the latest version.&lt;br /&gt;
&lt;br /&gt;
A brief overview video of the vendor rating functionality [[File:YT client.png|40px|link=https://www.youtube.com/watch?v=fBV3pqMl4eA]]&lt;br /&gt;
&lt;br /&gt;
=='''Vendor rating'''==&lt;br /&gt;
&lt;br /&gt;
Now, you can define your own '''[[Vendor_rating_categories|&amp;lt;U&amp;gt;rating categories&amp;lt;/U&amp;gt;]]''' and rate vendors’ performance.&lt;br /&gt;
&lt;br /&gt;
Based on the '''[[Vendor_rating#Rate_jobs|&amp;lt;U&amp;gt;job ratings&amp;lt;/U&amp;gt;]]''', the vendors will get average ratings for each category as well as an '''[[Vendor_view_page,_General_tab#Vendor_rating|&amp;lt;U&amp;gt;overall rating&amp;lt;/U&amp;gt;]]''' which is displayed in their profiles:&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor rating.2.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
You can also filter vendors by rating when assigning them to jobs:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter vendors by rating.1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=='''Minor improvements and bug fixes'''==&lt;br /&gt;
&lt;br /&gt;
The update includes minor improvements, bug fixes, and new [https://api.protemos.com/docs/index.html &amp;lt;U&amp;gt;'''API methods&amp;lt;/U&amp;gt;'''].&lt;br /&gt;
&lt;br /&gt;
Also, the '''[[Reports_%E2%80%93_Work_amount_by_receivables|&amp;lt;U&amp;gt;work amount reports&amp;lt;/U&amp;gt;]]''' have been improved, job deadline dates are now displayed in the '''[[Project_details,_Workflow_tab|“&amp;lt;U&amp;gt;Workflow&amp;lt;/U&amp;gt;”]]''' tab of the project, etc.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.57 - 1.60'''=&lt;br /&gt;
&lt;br /&gt;
You may also watch a video showing the new features [[File:YT client.png|40px|link=https://www.youtube.com/watch?v=czn6hzR2Q6k]]&lt;br /&gt;
&lt;br /&gt;
=='''Business expenses'''==&lt;br /&gt;
&lt;br /&gt;
The business expenses functionality allows you to &amp;lt;U&amp;gt;[[Business expenses list|'''add expenses''']]&amp;lt;/U&amp;gt; (such as rent, salaries, etc.), &amp;lt;U&amp;gt;[[Business expenses category list|'''customize''']]&amp;lt;/U&amp;gt; expense categories, and view an expenses list as well as &amp;lt;U&amp;gt;[[Business expenses report|'''reports''']]&amp;lt;/U&amp;gt;:&lt;br /&gt;
&lt;br /&gt;
[[File:Business expenses.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
=='''New role — &amp;quot;Sales manager&amp;quot;'''==&lt;br /&gt;
&lt;br /&gt;
A new &amp;quot;Sales manager&amp;quot; role has also been added to the system. A manager with this role can create quotes and projects but cannot access jobs as well as job tenders. This role also does not allow to access vendor profiles and all vendor-related finances.&lt;br /&gt;
&lt;br /&gt;
[[File:New role - sales manager.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Other improvements and bug fixes'''==&lt;br /&gt;
&lt;br /&gt;
Various improvements and bug fixes have also been added to the system. E.g. a new page with connectors provided by our partners &amp;lt;U&amp;gt;[https://cloud.protemos.com/connector/locale '''Locale''']&amp;lt;/U&amp;gt;, additional API methods, a list with all the &amp;lt;U&amp;gt;[https://cloud.protemos.com/lang/list '''languages''']&amp;lt;/U&amp;gt; currently available in the system, etc.&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.56'''=&lt;br /&gt;
&lt;br /&gt;
=='''Client pools'''==&lt;br /&gt;
Now you can limit the access of your managers by specific clients. E.g. you can create a pool with 1 client and assign it to a specific manager, and that manager will have access only to that 1 client, and won’t see anything related to other clients. So you can segment your clients between your managers and let each of them see only the clients they work with. For more information, please check [[Client_pools|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The roles giving access only to the assigned objects were removed in favor of the client pools functionality. Managers with such roles are now assigned to the corresponding client pools instead. Such pools were created automatically with the new system release and named with the corresponding managers' names.&lt;br /&gt;
&lt;br /&gt;
[[File:New client pool (1.56).png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''PDF templates customization'''==&lt;br /&gt;
&lt;br /&gt;
We have reworked and improved the ability to customize PDF templates. All the PDF template settings can now be found on a single page. Now you can also specify the page footer and header for each template and add images. More info [[PDF_templates|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
[[File:Pdf templates.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Email templates'''==&lt;br /&gt;
&lt;br /&gt;
We also simplified the setting up of email templates, which is now more intuitive. Instructions [[Email_templates|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
[[File:Quote email templates.1.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Non-financial reports'''==&lt;br /&gt;
We have added a number of non-financial reports: &lt;br /&gt;
&lt;br /&gt;
==='''Project reports'''===&lt;br /&gt;
Project reports show the number of projects, how many of them were delivered in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[Project_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Project counts.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Job reports'''===&lt;br /&gt;
Job reports show the number of jobs, how many of them were delivered in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[Job_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Overdue job percentage.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Work amount reports'''===&lt;br /&gt;
Work amount reports show the volume of work you did for your &amp;lt;U&amp;gt;[[Reports_–_Work_amount_by_receivables|'''clients''']]&amp;lt;/U&amp;gt; and the volume of work your &amp;lt;U&amp;gt;[[Reports_–_Work_amount_by_payables|'''vendors''']]&amp;lt;/U&amp;gt; did for you (in words, hours or any other units you use). You can see work amount by client, service or language pair, and the report can be customized by filters.&lt;br /&gt;
&lt;br /&gt;
[[File:Work amount by client.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''To-do reports'''===&lt;br /&gt;
To-do reports show the number of to-dos, how many of them were performed in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[To-do_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Overdue by (to-dos).png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Improved filters and reports'''===&lt;br /&gt;
E.g. now you can filter by project tag in &amp;lt;U&amp;gt;[[Reports_–_General_finances|'''finance report''']]&amp;lt;/U&amp;gt;, filters added to &amp;lt;U&amp;gt;[[quote_report|'''quote report''']]&amp;lt;/U&amp;gt;, filter by country to &amp;lt;U&amp;gt;[[Reports_–_Clients_–_Finances_by_receivables_and_payables|'''client reports''']]&amp;lt;/U&amp;gt; added, &amp;lt;U&amp;gt;[[Jobs_list#Search_jobs_with_filters|'''vendor type filter''']]&amp;lt;/U&amp;gt; on the jobs grid page.&lt;br /&gt;
&lt;br /&gt;
=='''New role — &amp;quot;To-do employee&amp;quot;'''==&lt;br /&gt;
This is a special role for someone who should not have access to the database but may perform various tasks you may assign to them. E.g. it could be your office manager, system administrator, etc. More info &amp;lt;U&amp;gt;[[Access_rights#Access_rights_for_managers|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Role based access control (to-do employee).png|border|1200px]]&lt;br /&gt;
&lt;br /&gt;
=='''Batch actions on the Jobs page'''==&lt;br /&gt;
&lt;br /&gt;
You can use batch actions on the '''Jobs''' page to offer multiple jobs to assigned vendors, start, cancel or change jobs' status to &amp;quot;Draft&amp;quot;, and accept completed jobs. More info &amp;lt;U&amp;gt;[[Jobs_list#Batch_actions|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Batch actions (news release).png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Minor improvements and bug fixes'''==&lt;br /&gt;
E.g. included &amp;lt;U&amp;gt;[[PDF_templates#Job_PO_PDF_templates|'''САТ-log details in POs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Import_vendors_from_Excel#Import_vendors.27_services|'''services importing''']]&amp;lt;/U&amp;gt; for vendors, &amp;lt;U&amp;gt;[[Project_templates#Add_jobs|'''checklists''']]&amp;lt;/U&amp;gt; in job templates, etc.&lt;br /&gt;
&lt;br /&gt;
Hope you like these features, as many of you requested them. We’ve already started working on new ones, and if you need something to be added, please let us know so that we could include it in our plan.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.51 - 1.55'''=&lt;br /&gt;
&lt;br /&gt;
==='''Quickbooks integration'''===&lt;br /&gt;
&lt;br /&gt;
Users from the United States can now integrate Protemos and Quickbooks Online accounts to quickly push invoices from Protemos into Quickbooks. Instructions &amp;lt;U&amp;gt;[[QuickBooks_integration|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Negative taxes'''===&lt;br /&gt;
&lt;br /&gt;
They exist in some countries (e.g. Spain), so we've added them. Instructions &amp;lt;U&amp;gt;[[Taxes#Negative_taxes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Improved CRM'''===&lt;br /&gt;
&lt;br /&gt;
Each client now has own responsible &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab#Manager|'''manager''']]&amp;lt;/U&amp;gt;, you can track the &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab#Client_info|'''sources''']]&amp;lt;/U&amp;gt; of clients, added ability to &amp;lt;U&amp;gt;[[Clients_list#Search_clients_with_filters|'''filter clients''']]&amp;lt;/U&amp;gt; by manager, statuses, and active to-dos.&lt;br /&gt;
&lt;br /&gt;
==='''Jobs and payables in quotes'''===&lt;br /&gt;
&lt;br /&gt;
Now you can plan the project budget by adding jobs and payable to quote. Instructions &amp;lt;U&amp;gt;[[Create_quote#Jobs_and_payables_in_quotes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Other improvements'''===&lt;br /&gt;
&lt;br /&gt;
Improved filters for projects payables and receivables; &amp;lt;U&amp;gt;[[Account#Account_settings|'''CAT-log details in PDF files''']]&amp;lt;/U&amp;gt;; internal notes for quotes, projects, and invoices: ability to clone &amp;lt;U&amp;gt;[[Client_prices_list#Clone_price|'''client''']]&amp;lt;/U&amp;gt; and &amp;lt;U&amp;gt;[[Vendor_prices_list#Clone_price|'''vendor''']]&amp;lt;/U&amp;gt; prices; API improvements.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos add-on to Gmail'''=&lt;br /&gt;
&lt;br /&gt;
Do your clients send you the projects and quote requests via email?&lt;br /&gt;
&lt;br /&gt;
If yes, then you may use Protemos add-on to Gmail to convert emails from your clients into projects and quotes, without copy-pasting the information manually. For more information, please check this &amp;lt;U&amp;gt;[[Protemos_add-on_to_Gmail|'''page''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
This add-on was developed by &amp;lt;U&amp;gt;[https://technolex.com '''Technolex Translation Studio''']&amp;lt;/U&amp;gt; and shared with other Protemos users that may find it useful.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.48-1.50'''=&lt;br /&gt;
&lt;br /&gt;
==='''CRM'''===&lt;br /&gt;
Now you can define your own &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-status/index '''client statuses''']&amp;lt;/U&amp;gt; and use them as a sales funnel. You will see the CRM tab on client pages, and you can use it to change client status, create client-related to-dos, and record the history of important communication with your leads and clients. For more details, please check &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Checklists'''===&lt;br /&gt;
You can create checklists that your vendors will have to fill before delivering the jobs to you. More info &amp;lt;U&amp;gt;[[Job_checklists|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Vendor assignment by filter'''===&lt;br /&gt;
If you press “Assign” on the vacant job page, you’ll see the page with a filter to select the vendor meeting your criteria. More info &amp;lt;U&amp;gt;[[Job_view#Assign_vendor|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''File categories'''===&lt;br /&gt;
You can mark the files according to their purpose, e. g. “TM”, “Reference”, “Translatable”, etc. More info &amp;lt;U&amp;gt;[[Project_details,_Files_tab#File_categories|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''External invoice file'''===&lt;br /&gt;
Your vendors may now upload their own invoice file in addition to one generated by Protemos, as they may have their own systems to generate invoices. Also, you may upload additional files to the client invoices page. More info &amp;lt;U&amp;gt;[[Vendor_invoice_view#Additional_files|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Other improvements'''===&lt;br /&gt;
E. g. &amp;lt;U&amp;gt;[https://api.protemos.com/docs/index.html '''API''']&amp;lt;/U&amp;gt; has been extended upon users requests, payables now can be added to vacant jobs, dashboards for clients and vendors, project pages download speed improved, and a number of other minor enhancements and fixes.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.46-1.47'''=&lt;br /&gt;
&lt;br /&gt;
==='''Dashboards'''===&lt;br /&gt;
We’ve made four pages accumulating data on projects,  jobs, and finances.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/projects '''Project dashboard''']&amp;lt;/U&amp;gt;: here you can see how many projects and jobs you have of each status. Clicking the number opens a list of the corresponding projects/jobs.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/finances '''Finance dashboard''']&amp;lt;/U&amp;gt;: this is the place where you can check financial issues, e.g., projects without entered receivables, jobs without payables, missing POs, overdue invoices, etc.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/gantt-projects '''Project Gantt chart''']&amp;lt;/U&amp;gt;: here you can see the visualized project timeline.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/gantt-jobs '''Job Gantt chart''']&amp;lt;/U&amp;gt;: this is the visualized job timeline. Now you also have it on the Jobs tab within any Project.&lt;br /&gt;
&lt;br /&gt;
To see more info on dashboards, please check &amp;lt;U&amp;gt;[[Dashboard|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''To-dos'''=== &lt;br /&gt;
Using this completely new feature you can generate to-do lists for yourself and the other managers in your team. More info &amp;lt;U&amp;gt;[[To-dos|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Customizable email templates for quotes and invoices'''===&lt;br /&gt;
Now you can change the template text for your emails when sending quotes and invoices to clients. Click &amp;lt;U&amp;gt;[[Email_templates|'''here''']]&amp;lt;/U&amp;gt; to see how it is done.&lt;br /&gt;
&lt;br /&gt;
==='''Unit and service translation'''=== &lt;br /&gt;
If you issue invoices and quotes in different languages, you can now define translations of Units and Services for each language. More info &amp;lt;U&amp;gt;[[Services#Translate_to|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Report upgrades'''===&lt;br /&gt;
New reports on &amp;lt;U&amp;gt;[https://cloud.protemos.com/report/client-average '''average project finances per client''']&amp;lt;/U&amp;gt;, an expenses chart added to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/report/client-finances '''client finances report''']&amp;lt;/U&amp;gt;, more filters added.&lt;br /&gt;
&lt;br /&gt;
==='''Bulk payment creation for vendor invoices'''===&lt;br /&gt;
Now you can mark multiple vendor invoices as paid in a single click. More info &amp;lt;U&amp;gt;[[Bulk_vendor_payment_creation|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Numerous minor improvements'''===&lt;br /&gt;
Additional filter options, new API methods, more data for exporting to Excel, etc.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''BeLazy integrates with Protemos'''=&lt;br /&gt;
&lt;br /&gt;
==='''What is BeLazy and how can it help me?'''===&lt;br /&gt;
&lt;br /&gt;
If you are working as a subcontractor for other translation companies (especially MLVs), you probably get the projects through their systems and then manually recreate them in Protemos. That’s monkey work that takes a lot of PM time, which could have been used for better purposes. Thus, &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; can copy the project from your client's system into your Protemos account to save your time and make your project management more efficient. Currently, &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; can connect to the following vendor portals and TMS systems:&lt;br /&gt;
&lt;br /&gt;
*WeLocalize Junction&lt;br /&gt;
&lt;br /&gt;
*Moravia Symfonie&lt;br /&gt;
&lt;br /&gt;
*Lionbridge TMS&lt;br /&gt;
&lt;br /&gt;
*Lionbridge LCX&lt;br /&gt;
&lt;br /&gt;
*Translated&lt;br /&gt;
&lt;br /&gt;
*Transperfect GlobalLink&lt;br /&gt;
&lt;br /&gt;
*XTRF&lt;br /&gt;
&lt;br /&gt;
*Plunet&lt;br /&gt;
&lt;br /&gt;
*Transline Transact&lt;br /&gt;
&lt;br /&gt;
*Memsource&lt;br /&gt;
...and more systems to come!&lt;br /&gt;
&lt;br /&gt;
So, if your clients are giving you jobs through any of these portals, you can connect &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; to them and to Protemos and let robots work for you!&lt;br /&gt;
&lt;br /&gt;
==='''How to try it?'''===&lt;br /&gt;
&lt;br /&gt;
You need to &amp;lt;U&amp;gt;[https://belazy.cat/contact-us/ '''contact the BeLazy team''']&amp;lt;/U&amp;gt;, and they will explain everything to you. Most importantly, they would like to get improvement suggestions from you to understand how they can make the integration work better for your company.&lt;br /&gt;
&lt;br /&gt;
The Protemos team may also join your meetings with BeLazy if needed. Just let us know about it.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.42-1.45'''=&lt;br /&gt;
&lt;br /&gt;
==='''Workflow feature improvement'''===&lt;br /&gt;
&lt;br /&gt;
Previously, if you combine several jobs into the &amp;lt;U&amp;gt;[[Project_details,_Workflow_tab|'''workflow''']]&amp;lt;/U&amp;gt;, the system was notifying vendors only when the job was started, and the next vendor did not know that you’ve planned a job for them. Now, all vendors are getting the notification that the job will start in the future if they accept your offer so you no longer have to notify them manually about the future job.&lt;br /&gt;
&lt;br /&gt;
As result, the statuses of the job have changed:&lt;br /&gt;
&lt;br /&gt;
'''Offered to vendor''': the job gets this status after you press “Offer to vendor&amp;quot; (instead of &amp;quot;Start&amp;quot; in the previous version). The vendor can accept or reject the job. The accepted job is started automatically unless it is the non-first job of a workflow. If it is the non-first job of a workflow, then it starts after the previous job is completed.&lt;br /&gt;
For more info, please see &amp;lt;U&amp;gt;[[Project_details,_Workflow_tab#Job_statuses_and_notifications_in_a_workflow|'''this page''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Multiple option quotes'''===&lt;br /&gt;
&lt;br /&gt;
Now you can combine several quotes into one multi-option quote to let your clients choose what they like. More info &amp;lt;U&amp;gt;[[Multi-quotes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Global search'''===&lt;br /&gt;
You can search the objects (projects, jobs, etc.) by their name directly from the main page. More info &amp;lt;U&amp;gt;[[Global_search|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Projects and jobs history'''===&lt;br /&gt;
On the &amp;lt;U&amp;gt;[[Project_details,_Details_tab#Project_history|'''project''']]&amp;lt;/U&amp;gt; and &amp;lt;U&amp;gt;[[Job_view#Job_history|'''job''']]&amp;lt;/U&amp;gt; page, you can now click the &amp;quot;View history” link to see when and by whom the object status was changed.&lt;br /&gt;
&lt;br /&gt;
==='''Numerous minor improvements'''===&lt;br /&gt;
&lt;br /&gt;
*Projects now can be filtered by language pairs and sorted by the '''&amp;quot;Status&amp;quot;''' column.&lt;br /&gt;
&lt;br /&gt;
*Common notes for &amp;lt;U&amp;gt;[[Common_notes#Quote_common_notes|'''quotes''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Common_notes#Client_invoice_common_notes|'''invoices''']]&amp;lt;/U&amp;gt;, and &amp;lt;U&amp;gt;[[Common_notes#Job_PO_common_notes|'''job PO''']]&amp;lt;/U&amp;gt; PDF files generated by the system. So you can now add any additional standard text to your documents.&lt;br /&gt;
&lt;br /&gt;
*New &amp;lt;U&amp;gt;[[Quote_details_section#Expire_at|'''valid date''']]&amp;lt;/U&amp;gt; property in the quotes.&lt;br /&gt;
&lt;br /&gt;
*Now language pairs can be created through API.&lt;br /&gt;
&lt;br /&gt;
*Automatic creation of payable on tender success.&lt;br /&gt;
&lt;br /&gt;
*“Minimum profit share&amp;quot; filter added to the Clients “Finances by project balances&amp;quot; report.&lt;br /&gt;
&lt;br /&gt;
... and a number of other enhancements and bug fixes.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Release_history&amp;diff=25395</id>
		<title>Release history</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Release_history&amp;diff=25395"/>
				<updated>2026-04-01T13:12:45Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* Protemos releases 2.1 - 2.3 */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;='''Protemos releases 2.1 - 2.3'''=&lt;br /&gt;
&lt;br /&gt;
The integration with B2Brouter - the answer to the eInvoicing question. Now, you can create e-invoices on B2Brouter on the base of your Protemos invoices.&lt;br /&gt;
&lt;br /&gt;
An overview of the B2Brouter integration — [[File:YT client.png|40px|link=https://youtu.be/JEtNwT4wTeI]]&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 2.0'''=&lt;br /&gt;
&lt;br /&gt;
=='''Updated UI'''==&lt;br /&gt;
The view of multiple main pages has been changed, and Protemos now has an updated, more structured UI across the system.&lt;br /&gt;
&lt;br /&gt;
The information about current state of the object (project, job, etc.) is moved into the separate portlet for better visibility.&lt;br /&gt;
&lt;br /&gt;
The non-state related information about the object is split into semantic groups.&lt;br /&gt;
&lt;br /&gt;
Here is, for instance, a new project view page:&lt;br /&gt;
&lt;br /&gt;
[[File:New ui project view.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Default CAT log conversion scheme for each client and vendor'''==&lt;br /&gt;
&lt;br /&gt;
Now, you can define a default CAT log conversion scheme for each '''&amp;lt;U&amp;gt;[[Client_default_settings#Default_CAT_log_conversion_scheme|client]]&amp;lt;/U&amp;gt;''' and '''&amp;lt;U&amp;gt;[[Change_vendor_default_settings#Default_CAT_log_conversion_scheme|vendor]]&amp;lt;/U&amp;gt;''', as well as '''&amp;lt;U&amp;gt;[[Account#Account_settings|set global defaults]]&amp;lt;/U&amp;gt;''' at the account level:&lt;br /&gt;
&lt;br /&gt;
[[File:New feature def cat logs.PNG|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Custom payment methods'''==&lt;br /&gt;
&lt;br /&gt;
You may create various '''&amp;lt;U&amp;gt;[[Create_payment_method#Create_custom_payment_method|custom payment methods]]&amp;lt;/U&amp;gt;''':&lt;br /&gt;
&lt;br /&gt;
[[File:New feature custom payment methods.PNG|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Access to relevant reports for roles lower than “Administrator”'''==&lt;br /&gt;
Managers with roles lower than “Administrator” can now view relevant reports according to their role. More info '''&amp;lt;U&amp;gt;[[Access_rights#Reports|here]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
=='''Read-only access to relevant settings for roles lower than “Administrator”'''==&lt;br /&gt;
Managers with roles lower than “Administrator” can now see the relevant settings sections in read-only mode. It may help a manager to view all account-related data in a consolidated way. More info '''&amp;lt;U&amp;gt;[[Access_rights#Settings|here]]&amp;lt;/U&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
=='''Numerous minor improvements'''==&lt;br /&gt;
&lt;br /&gt;
- Now, the ability to use project templates is available only for managers with the &amp;quot;Administrator&amp;quot; and &amp;quot;Project and finance manager &amp;quot;.&lt;br /&gt;
&lt;br /&gt;
- It is no longer possible to create and clone receivables in projects with the &amp;quot;Cancelled&amp;quot; and &amp;quot;Offer rejected&amp;quot; statuses.&lt;br /&gt;
&lt;br /&gt;
- It is no longer possible to upload CAT logs in projects with the &amp;quot;Cancelled&amp;quot; and &amp;quot;Offer rejected&amp;quot; statuses.&lt;br /&gt;
&lt;br /&gt;
- Minor update of quick links in client and vendor profiles.&lt;br /&gt;
&lt;br /&gt;
- On the &amp;quot;Payables&amp;quot; page, a manager in the client pool can only see if a payable is invoiced or not (instead of seeing a link to a certain invoice).&lt;br /&gt;
&lt;br /&gt;
- If a vendor invoice contains payables from jobs that were made for clients outside of a manager's pool, such an invoice will not be displayed on the list of invoices for a manager in the pool. &lt;br /&gt;
&lt;br /&gt;
- It is now possible to link and unlink receivables and payables from invoices with written-off amounts.&lt;br /&gt;
&lt;br /&gt;
- Various bug fixes.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.61 - 1.63'''=&lt;br /&gt;
&lt;br /&gt;
Here is the list of the new features that have been added with the latest version.&lt;br /&gt;
&lt;br /&gt;
A brief overview video of the vendor rating functionality [[File:YT client.png|40px|link=https://www.youtube.com/watch?v=fBV3pqMl4eA]]&lt;br /&gt;
&lt;br /&gt;
=='''Vendor rating'''==&lt;br /&gt;
&lt;br /&gt;
Now, you can define your own '''[[Vendor_rating_categories|&amp;lt;U&amp;gt;rating categories&amp;lt;/U&amp;gt;]]''' and rate vendors’ performance.&lt;br /&gt;
&lt;br /&gt;
Based on the '''[[Vendor_rating#Rate_jobs|&amp;lt;U&amp;gt;job ratings&amp;lt;/U&amp;gt;]]''', the vendors will get average ratings for each category as well as an '''[[Vendor_view_page,_General_tab#Vendor_rating|&amp;lt;U&amp;gt;overall rating&amp;lt;/U&amp;gt;]]''' which is displayed in their profiles:&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor rating.2.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
You can also filter vendors by rating when assigning them to jobs:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter vendors by rating.1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=='''Minor improvements and bug fixes'''==&lt;br /&gt;
&lt;br /&gt;
The update includes minor improvements, bug fixes, and new [https://api.protemos.com/docs/index.html &amp;lt;U&amp;gt;'''API methods&amp;lt;/U&amp;gt;'''].&lt;br /&gt;
&lt;br /&gt;
Also, the '''[[Reports_%E2%80%93_Work_amount_by_receivables|&amp;lt;U&amp;gt;work amount reports&amp;lt;/U&amp;gt;]]''' have been improved, job deadline dates are now displayed in the '''[[Project_details,_Workflow_tab|“&amp;lt;U&amp;gt;Workflow&amp;lt;/U&amp;gt;”]]''' tab of the project, etc.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.57 - 1.60'''=&lt;br /&gt;
&lt;br /&gt;
You may also watch a video showing the new features [[File:YT client.png|40px|link=https://www.youtube.com/watch?v=czn6hzR2Q6k]]&lt;br /&gt;
&lt;br /&gt;
=='''Business expenses'''==&lt;br /&gt;
&lt;br /&gt;
The business expenses functionality allows you to &amp;lt;U&amp;gt;[[Business expenses list|'''add expenses''']]&amp;lt;/U&amp;gt; (such as rent, salaries, etc.), &amp;lt;U&amp;gt;[[Business expenses category list|'''customize''']]&amp;lt;/U&amp;gt; expense categories, and view an expenses list as well as &amp;lt;U&amp;gt;[[Business expenses report|'''reports''']]&amp;lt;/U&amp;gt;:&lt;br /&gt;
&lt;br /&gt;
[[File:Business expenses.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
=='''New role — &amp;quot;Sales manager&amp;quot;'''==&lt;br /&gt;
&lt;br /&gt;
A new &amp;quot;Sales manager&amp;quot; role has also been added to the system. A manager with this role can create quotes and projects but cannot access jobs as well as job tenders. This role also does not allow to access vendor profiles and all vendor-related finances.&lt;br /&gt;
&lt;br /&gt;
[[File:New role - sales manager.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Other improvements and bug fixes'''==&lt;br /&gt;
&lt;br /&gt;
Various improvements and bug fixes have also been added to the system. E.g. a new page with connectors provided by our partners &amp;lt;U&amp;gt;[https://cloud.protemos.com/connector/locale '''Locale''']&amp;lt;/U&amp;gt;, additional API methods, a list with all the &amp;lt;U&amp;gt;[https://cloud.protemos.com/lang/list '''languages''']&amp;lt;/U&amp;gt; currently available in the system, etc.&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.56'''=&lt;br /&gt;
&lt;br /&gt;
=='''Client pools'''==&lt;br /&gt;
Now you can limit the access of your managers by specific clients. E.g. you can create a pool with 1 client and assign it to a specific manager, and that manager will have access only to that 1 client, and won’t see anything related to other clients. So you can segment your clients between your managers and let each of them see only the clients they work with. For more information, please check [[Client_pools|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The roles giving access only to the assigned objects were removed in favor of the client pools functionality. Managers with such roles are now assigned to the corresponding client pools instead. Such pools were created automatically with the new system release and named with the corresponding managers' names.&lt;br /&gt;
&lt;br /&gt;
[[File:New client pool (1.56).png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''PDF templates customization'''==&lt;br /&gt;
&lt;br /&gt;
We have reworked and improved the ability to customize PDF templates. All the PDF template settings can now be found on a single page. Now you can also specify the page footer and header for each template and add images. More info [[PDF_templates|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
[[File:Pdf templates.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Email templates'''==&lt;br /&gt;
&lt;br /&gt;
We also simplified the setting up of email templates, which is now more intuitive. Instructions [[Email_templates|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
[[File:Quote email templates.1.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Non-financial reports'''==&lt;br /&gt;
We have added a number of non-financial reports: &lt;br /&gt;
&lt;br /&gt;
==='''Project reports'''===&lt;br /&gt;
Project reports show the number of projects, how many of them were delivered in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[Project_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Project counts.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Job reports'''===&lt;br /&gt;
Job reports show the number of jobs, how many of them were delivered in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[Job_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Overdue job percentage.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Work amount reports'''===&lt;br /&gt;
Work amount reports show the volume of work you did for your &amp;lt;U&amp;gt;[[Reports_–_Work_amount_by_receivables|'''clients''']]&amp;lt;/U&amp;gt; and the volume of work your &amp;lt;U&amp;gt;[[Reports_–_Work_amount_by_payables|'''vendors''']]&amp;lt;/U&amp;gt; did for you (in words, hours or any other units you use). You can see work amount by client, service or language pair, and the report can be customized by filters.&lt;br /&gt;
&lt;br /&gt;
[[File:Work amount by client.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''To-do reports'''===&lt;br /&gt;
To-do reports show the number of to-dos, how many of them were performed in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[To-do_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Overdue by (to-dos).png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Improved filters and reports'''===&lt;br /&gt;
E.g. now you can filter by project tag in &amp;lt;U&amp;gt;[[Reports_–_General_finances|'''finance report''']]&amp;lt;/U&amp;gt;, filters added to &amp;lt;U&amp;gt;[[quote_report|'''quote report''']]&amp;lt;/U&amp;gt;, filter by country to &amp;lt;U&amp;gt;[[Reports_–_Clients_–_Finances_by_receivables_and_payables|'''client reports''']]&amp;lt;/U&amp;gt; added, &amp;lt;U&amp;gt;[[Jobs_list#Search_jobs_with_filters|'''vendor type filter''']]&amp;lt;/U&amp;gt; on the jobs grid page.&lt;br /&gt;
&lt;br /&gt;
=='''New role — &amp;quot;To-do employee&amp;quot;'''==&lt;br /&gt;
This is a special role for someone who should not have access to the database but may perform various tasks you may assign to them. E.g. it could be your office manager, system administrator, etc. More info &amp;lt;U&amp;gt;[[Access_rights#Access_rights_for_managers|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Role based access control (to-do employee).png|border|1200px]]&lt;br /&gt;
&lt;br /&gt;
=='''Batch actions on the Jobs page'''==&lt;br /&gt;
&lt;br /&gt;
You can use batch actions on the '''Jobs''' page to offer multiple jobs to assigned vendors, start, cancel or change jobs' status to &amp;quot;Draft&amp;quot;, and accept completed jobs. More info &amp;lt;U&amp;gt;[[Jobs_list#Batch_actions|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Batch actions (news release).png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Minor improvements and bug fixes'''==&lt;br /&gt;
E.g. included &amp;lt;U&amp;gt;[[PDF_templates#Job_PO_PDF_templates|'''САТ-log details in POs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Import_vendors_from_Excel#Import_vendors.27_services|'''services importing''']]&amp;lt;/U&amp;gt; for vendors, &amp;lt;U&amp;gt;[[Project_templates#Add_jobs|'''checklists''']]&amp;lt;/U&amp;gt; in job templates, etc.&lt;br /&gt;
&lt;br /&gt;
Hope you like these features, as many of you requested them. We’ve already started working on new ones, and if you need something to be added, please let us know so that we could include it in our plan.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.51 - 1.55'''=&lt;br /&gt;
&lt;br /&gt;
==='''Quickbooks integration'''===&lt;br /&gt;
&lt;br /&gt;
Users from the United States can now integrate Protemos and Quickbooks Online accounts to quickly push invoices from Protemos into Quickbooks. Instructions &amp;lt;U&amp;gt;[[QuickBooks_integration|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Negative taxes'''===&lt;br /&gt;
&lt;br /&gt;
They exist in some countries (e.g. Spain), so we've added them. Instructions &amp;lt;U&amp;gt;[[Taxes#Negative_taxes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Improved CRM'''===&lt;br /&gt;
&lt;br /&gt;
Each client now has own responsible &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab#Manager|'''manager''']]&amp;lt;/U&amp;gt;, you can track the &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab#Client_info|'''sources''']]&amp;lt;/U&amp;gt; of clients, added ability to &amp;lt;U&amp;gt;[[Clients_list#Search_clients_with_filters|'''filter clients''']]&amp;lt;/U&amp;gt; by manager, statuses, and active to-dos.&lt;br /&gt;
&lt;br /&gt;
==='''Jobs and payables in quotes'''===&lt;br /&gt;
&lt;br /&gt;
Now you can plan the project budget by adding jobs and payable to quote. Instructions &amp;lt;U&amp;gt;[[Create_quote#Jobs_and_payables_in_quotes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Other improvements'''===&lt;br /&gt;
&lt;br /&gt;
Improved filters for projects payables and receivables; &amp;lt;U&amp;gt;[[Account#Account_settings|'''CAT-log details in PDF files''']]&amp;lt;/U&amp;gt;; internal notes for quotes, projects, and invoices: ability to clone &amp;lt;U&amp;gt;[[Client_prices_list#Clone_price|'''client''']]&amp;lt;/U&amp;gt; and &amp;lt;U&amp;gt;[[Vendor_prices_list#Clone_price|'''vendor''']]&amp;lt;/U&amp;gt; prices; API improvements.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos add-on to Gmail'''=&lt;br /&gt;
&lt;br /&gt;
Do your clients send you the projects and quote requests via email?&lt;br /&gt;
&lt;br /&gt;
If yes, then you may use Protemos add-on to Gmail to convert emails from your clients into projects and quotes, without copy-pasting the information manually. For more information, please check this &amp;lt;U&amp;gt;[[Protemos_add-on_to_Gmail|'''page''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
This add-on was developed by &amp;lt;U&amp;gt;[https://technolex.com '''Technolex Translation Studio''']&amp;lt;/U&amp;gt; and shared with other Protemos users that may find it useful.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.48-1.50'''=&lt;br /&gt;
&lt;br /&gt;
==='''CRM'''===&lt;br /&gt;
Now you can define your own &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-status/index '''client statuses''']&amp;lt;/U&amp;gt; and use them as a sales funnel. You will see the CRM tab on client pages, and you can use it to change client status, create client-related to-dos, and record the history of important communication with your leads and clients. For more details, please check &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Checklists'''===&lt;br /&gt;
You can create checklists that your vendors will have to fill before delivering the jobs to you. More info &amp;lt;U&amp;gt;[[Job_checklists|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Vendor assignment by filter'''===&lt;br /&gt;
If you press “Assign” on the vacant job page, you’ll see the page with a filter to select the vendor meeting your criteria. More info &amp;lt;U&amp;gt;[[Job_view#Assign_vendor|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''File categories'''===&lt;br /&gt;
You can mark the files according to their purpose, e. g. “TM”, “Reference”, “Translatable”, etc. More info &amp;lt;U&amp;gt;[[Project_details,_Files_tab#File_categories|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''External invoice file'''===&lt;br /&gt;
Your vendors may now upload their own invoice file in addition to one generated by Protemos, as they may have their own systems to generate invoices. Also, you may upload additional files to the client invoices page. More info &amp;lt;U&amp;gt;[[Vendor_invoice_view#Additional_files|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Other improvements'''===&lt;br /&gt;
E. g. &amp;lt;U&amp;gt;[https://api.protemos.com/docs/index.html '''API''']&amp;lt;/U&amp;gt; has been extended upon users requests, payables now can be added to vacant jobs, dashboards for clients and vendors, project pages download speed improved, and a number of other minor enhancements and fixes.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.46-1.47'''=&lt;br /&gt;
&lt;br /&gt;
==='''Dashboards'''===&lt;br /&gt;
We’ve made four pages accumulating data on projects,  jobs, and finances.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/projects '''Project dashboard''']&amp;lt;/U&amp;gt;: here you can see how many projects and jobs you have of each status. Clicking the number opens a list of the corresponding projects/jobs.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/finances '''Finance dashboard''']&amp;lt;/U&amp;gt;: this is the place where you can check financial issues, e.g., projects without entered receivables, jobs without payables, missing POs, overdue invoices, etc.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/gantt-projects '''Project Gantt chart''']&amp;lt;/U&amp;gt;: here you can see the visualized project timeline.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/gantt-jobs '''Job Gantt chart''']&amp;lt;/U&amp;gt;: this is the visualized job timeline. Now you also have it on the Jobs tab within any Project.&lt;br /&gt;
&lt;br /&gt;
To see more info on dashboards, please check &amp;lt;U&amp;gt;[[Dashboard|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''To-dos'''=== &lt;br /&gt;
Using this completely new feature you can generate to-do lists for yourself and the other managers in your team. More info &amp;lt;U&amp;gt;[[To-dos|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Customizable email templates for quotes and invoices'''===&lt;br /&gt;
Now you can change the template text for your emails when sending quotes and invoices to clients. Click &amp;lt;U&amp;gt;[[Email_templates|'''here''']]&amp;lt;/U&amp;gt; to see how it is done.&lt;br /&gt;
&lt;br /&gt;
==='''Unit and service translation'''=== &lt;br /&gt;
If you issue invoices and quotes in different languages, you can now define translations of Units and Services for each language. More info &amp;lt;U&amp;gt;[[Services#Translate_to|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Report upgrades'''===&lt;br /&gt;
New reports on &amp;lt;U&amp;gt;[https://cloud.protemos.com/report/client-average '''average project finances per client''']&amp;lt;/U&amp;gt;, an expenses chart added to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/report/client-finances '''client finances report''']&amp;lt;/U&amp;gt;, more filters added.&lt;br /&gt;
&lt;br /&gt;
==='''Bulk payment creation for vendor invoices'''===&lt;br /&gt;
Now you can mark multiple vendor invoices as paid in a single click. More info &amp;lt;U&amp;gt;[[Bulk_vendor_payment_creation|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Numerous minor improvements'''===&lt;br /&gt;
Additional filter options, new API methods, more data for exporting to Excel, etc.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''BeLazy integrates with Protemos'''=&lt;br /&gt;
&lt;br /&gt;
==='''What is BeLazy and how can it help me?'''===&lt;br /&gt;
&lt;br /&gt;
If you are working as a subcontractor for other translation companies (especially MLVs), you probably get the projects through their systems and then manually recreate them in Protemos. That’s monkey work that takes a lot of PM time, which could have been used for better purposes. Thus, &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; can copy the project from your client's system into your Protemos account to save your time and make your project management more efficient. Currently, &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; can connect to the following vendor portals and TMS systems:&lt;br /&gt;
&lt;br /&gt;
*WeLocalize Junction&lt;br /&gt;
&lt;br /&gt;
*Moravia Symfonie&lt;br /&gt;
&lt;br /&gt;
*Lionbridge TMS&lt;br /&gt;
&lt;br /&gt;
*Lionbridge LCX&lt;br /&gt;
&lt;br /&gt;
*Translated&lt;br /&gt;
&lt;br /&gt;
*Transperfect GlobalLink&lt;br /&gt;
&lt;br /&gt;
*XTRF&lt;br /&gt;
&lt;br /&gt;
*Plunet&lt;br /&gt;
&lt;br /&gt;
*Transline Transact&lt;br /&gt;
&lt;br /&gt;
*Memsource&lt;br /&gt;
...and more systems to come!&lt;br /&gt;
&lt;br /&gt;
So, if your clients are giving you jobs through any of these portals, you can connect &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; to them and to Protemos and let robots work for you!&lt;br /&gt;
&lt;br /&gt;
==='''How to try it?'''===&lt;br /&gt;
&lt;br /&gt;
You need to &amp;lt;U&amp;gt;[https://belazy.cat/contact-us/ '''contact the BeLazy team''']&amp;lt;/U&amp;gt;, and they will explain everything to you. Most importantly, they would like to get improvement suggestions from you to understand how they can make the integration work better for your company.&lt;br /&gt;
&lt;br /&gt;
The Protemos team may also join your meetings with BeLazy if needed. Just let us know about it.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.42-1.45'''=&lt;br /&gt;
&lt;br /&gt;
==='''Workflow feature improvement'''===&lt;br /&gt;
&lt;br /&gt;
Previously, if you combine several jobs into the &amp;lt;U&amp;gt;[[Project_details,_Workflow_tab|'''workflow''']]&amp;lt;/U&amp;gt;, the system was notifying vendors only when the job was started, and the next vendor did not know that you’ve planned a job for them. Now, all vendors are getting the notification that the job will start in the future if they accept your offer so you no longer have to notify them manually about the future job.&lt;br /&gt;
&lt;br /&gt;
As result, the statuses of the job have changed:&lt;br /&gt;
&lt;br /&gt;
'''Offered to vendor''': the job gets this status after you press “Offer to vendor&amp;quot; (instead of &amp;quot;Start&amp;quot; in the previous version). The vendor can accept or reject the job. The accepted job is started automatically unless it is the non-first job of a workflow. If it is the non-first job of a workflow, then it starts after the previous job is completed.&lt;br /&gt;
For more info, please see &amp;lt;U&amp;gt;[[Project_details,_Workflow_tab#Job_statuses_and_notifications_in_a_workflow|'''this page''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Multiple option quotes'''===&lt;br /&gt;
&lt;br /&gt;
Now you can combine several quotes into one multi-option quote to let your clients choose what they like. More info &amp;lt;U&amp;gt;[[Multi-quotes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Global search'''===&lt;br /&gt;
You can search the objects (projects, jobs, etc.) by their name directly from the main page. More info &amp;lt;U&amp;gt;[[Global_search|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Projects and jobs history'''===&lt;br /&gt;
On the &amp;lt;U&amp;gt;[[Project_details,_Details_tab#Project_history|'''project''']]&amp;lt;/U&amp;gt; and &amp;lt;U&amp;gt;[[Job_view#Job_history|'''job''']]&amp;lt;/U&amp;gt; page, you can now click the &amp;quot;View history” link to see when and by whom the object status was changed.&lt;br /&gt;
&lt;br /&gt;
==='''Numerous minor improvements'''===&lt;br /&gt;
&lt;br /&gt;
*Projects now can be filtered by language pairs and sorted by the '''&amp;quot;Status&amp;quot;''' column.&lt;br /&gt;
&lt;br /&gt;
*Common notes for &amp;lt;U&amp;gt;[[Common_notes#Quote_common_notes|'''quotes''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Common_notes#Client_invoice_common_notes|'''invoices''']]&amp;lt;/U&amp;gt;, and &amp;lt;U&amp;gt;[[Common_notes#Job_PO_common_notes|'''job PO''']]&amp;lt;/U&amp;gt; PDF files generated by the system. So you can now add any additional standard text to your documents.&lt;br /&gt;
&lt;br /&gt;
*New &amp;lt;U&amp;gt;[[Quote_details_section#Expire_at|'''valid date''']]&amp;lt;/U&amp;gt; property in the quotes.&lt;br /&gt;
&lt;br /&gt;
*Now language pairs can be created through API.&lt;br /&gt;
&lt;br /&gt;
*Automatic creation of payable on tender success.&lt;br /&gt;
&lt;br /&gt;
*“Minimum profit share&amp;quot; filter added to the Clients “Finances by project balances&amp;quot; report.&lt;br /&gt;
&lt;br /&gt;
... and a number of other enhancements and bug fixes.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Release_history&amp;diff=25394</id>
		<title>Release history</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Release_history&amp;diff=25394"/>
				<updated>2026-04-01T13:11:54Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;='''Protemos releases 2.1 - 2.3'''=&lt;br /&gt;
&lt;br /&gt;
The integration with B2Brouter - the answer to the eInvoicing question.&lt;br /&gt;
&lt;br /&gt;
Now, you can create e-invoices on B2Brouter on the base of your Protemos invoices.&lt;br /&gt;
&lt;br /&gt;
An overview of the B2Brouter integration — [[File:YT client.png|40px|link=https://youtu.be/JEtNwT4wTeI]]&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 2.0'''=&lt;br /&gt;
&lt;br /&gt;
=='''Updated UI'''==&lt;br /&gt;
The view of multiple main pages has been changed, and Protemos now has an updated, more structured UI across the system.&lt;br /&gt;
&lt;br /&gt;
The information about current state of the object (project, job, etc.) is moved into the separate portlet for better visibility.&lt;br /&gt;
&lt;br /&gt;
The non-state related information about the object is split into semantic groups.&lt;br /&gt;
&lt;br /&gt;
Here is, for instance, a new project view page:&lt;br /&gt;
&lt;br /&gt;
[[File:New ui project view.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Default CAT log conversion scheme for each client and vendor'''==&lt;br /&gt;
&lt;br /&gt;
Now, you can define a default CAT log conversion scheme for each '''&amp;lt;U&amp;gt;[[Client_default_settings#Default_CAT_log_conversion_scheme|client]]&amp;lt;/U&amp;gt;''' and '''&amp;lt;U&amp;gt;[[Change_vendor_default_settings#Default_CAT_log_conversion_scheme|vendor]]&amp;lt;/U&amp;gt;''', as well as '''&amp;lt;U&amp;gt;[[Account#Account_settings|set global defaults]]&amp;lt;/U&amp;gt;''' at the account level:&lt;br /&gt;
&lt;br /&gt;
[[File:New feature def cat logs.PNG|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Custom payment methods'''==&lt;br /&gt;
&lt;br /&gt;
You may create various '''&amp;lt;U&amp;gt;[[Create_payment_method#Create_custom_payment_method|custom payment methods]]&amp;lt;/U&amp;gt;''':&lt;br /&gt;
&lt;br /&gt;
[[File:New feature custom payment methods.PNG|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Access to relevant reports for roles lower than “Administrator”'''==&lt;br /&gt;
Managers with roles lower than “Administrator” can now view relevant reports according to their role. More info '''&amp;lt;U&amp;gt;[[Access_rights#Reports|here]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
=='''Read-only access to relevant settings for roles lower than “Administrator”'''==&lt;br /&gt;
Managers with roles lower than “Administrator” can now see the relevant settings sections in read-only mode. It may help a manager to view all account-related data in a consolidated way. More info '''&amp;lt;U&amp;gt;[[Access_rights#Settings|here]]&amp;lt;/U&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
=='''Numerous minor improvements'''==&lt;br /&gt;
&lt;br /&gt;
- Now, the ability to use project templates is available only for managers with the &amp;quot;Administrator&amp;quot; and &amp;quot;Project and finance manager &amp;quot;.&lt;br /&gt;
&lt;br /&gt;
- It is no longer possible to create and clone receivables in projects with the &amp;quot;Cancelled&amp;quot; and &amp;quot;Offer rejected&amp;quot; statuses.&lt;br /&gt;
&lt;br /&gt;
- It is no longer possible to upload CAT logs in projects with the &amp;quot;Cancelled&amp;quot; and &amp;quot;Offer rejected&amp;quot; statuses.&lt;br /&gt;
&lt;br /&gt;
- Minor update of quick links in client and vendor profiles.&lt;br /&gt;
&lt;br /&gt;
- On the &amp;quot;Payables&amp;quot; page, a manager in the client pool can only see if a payable is invoiced or not (instead of seeing a link to a certain invoice).&lt;br /&gt;
&lt;br /&gt;
- If a vendor invoice contains payables from jobs that were made for clients outside of a manager's pool, such an invoice will not be displayed on the list of invoices for a manager in the pool. &lt;br /&gt;
&lt;br /&gt;
- It is now possible to link and unlink receivables and payables from invoices with written-off amounts.&lt;br /&gt;
&lt;br /&gt;
- Various bug fixes.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.61 - 1.63'''=&lt;br /&gt;
&lt;br /&gt;
Here is the list of the new features that have been added with the latest version.&lt;br /&gt;
&lt;br /&gt;
A brief overview video of the vendor rating functionality [[File:YT client.png|40px|link=https://www.youtube.com/watch?v=fBV3pqMl4eA]]&lt;br /&gt;
&lt;br /&gt;
=='''Vendor rating'''==&lt;br /&gt;
&lt;br /&gt;
Now, you can define your own '''[[Vendor_rating_categories|&amp;lt;U&amp;gt;rating categories&amp;lt;/U&amp;gt;]]''' and rate vendors’ performance.&lt;br /&gt;
&lt;br /&gt;
Based on the '''[[Vendor_rating#Rate_jobs|&amp;lt;U&amp;gt;job ratings&amp;lt;/U&amp;gt;]]''', the vendors will get average ratings for each category as well as an '''[[Vendor_view_page,_General_tab#Vendor_rating|&amp;lt;U&amp;gt;overall rating&amp;lt;/U&amp;gt;]]''' which is displayed in their profiles:&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor rating.2.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
You can also filter vendors by rating when assigning them to jobs:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter vendors by rating.1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=='''Minor improvements and bug fixes'''==&lt;br /&gt;
&lt;br /&gt;
The update includes minor improvements, bug fixes, and new [https://api.protemos.com/docs/index.html &amp;lt;U&amp;gt;'''API methods&amp;lt;/U&amp;gt;'''].&lt;br /&gt;
&lt;br /&gt;
Also, the '''[[Reports_%E2%80%93_Work_amount_by_receivables|&amp;lt;U&amp;gt;work amount reports&amp;lt;/U&amp;gt;]]''' have been improved, job deadline dates are now displayed in the '''[[Project_details,_Workflow_tab|“&amp;lt;U&amp;gt;Workflow&amp;lt;/U&amp;gt;”]]''' tab of the project, etc.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.57 - 1.60'''=&lt;br /&gt;
&lt;br /&gt;
You may also watch a video showing the new features [[File:YT client.png|40px|link=https://www.youtube.com/watch?v=czn6hzR2Q6k]]&lt;br /&gt;
&lt;br /&gt;
=='''Business expenses'''==&lt;br /&gt;
&lt;br /&gt;
The business expenses functionality allows you to &amp;lt;U&amp;gt;[[Business expenses list|'''add expenses''']]&amp;lt;/U&amp;gt; (such as rent, salaries, etc.), &amp;lt;U&amp;gt;[[Business expenses category list|'''customize''']]&amp;lt;/U&amp;gt; expense categories, and view an expenses list as well as &amp;lt;U&amp;gt;[[Business expenses report|'''reports''']]&amp;lt;/U&amp;gt;:&lt;br /&gt;
&lt;br /&gt;
[[File:Business expenses.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
=='''New role — &amp;quot;Sales manager&amp;quot;'''==&lt;br /&gt;
&lt;br /&gt;
A new &amp;quot;Sales manager&amp;quot; role has also been added to the system. A manager with this role can create quotes and projects but cannot access jobs as well as job tenders. This role also does not allow to access vendor profiles and all vendor-related finances.&lt;br /&gt;
&lt;br /&gt;
[[File:New role - sales manager.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Other improvements and bug fixes'''==&lt;br /&gt;
&lt;br /&gt;
Various improvements and bug fixes have also been added to the system. E.g. a new page with connectors provided by our partners &amp;lt;U&amp;gt;[https://cloud.protemos.com/connector/locale '''Locale''']&amp;lt;/U&amp;gt;, additional API methods, a list with all the &amp;lt;U&amp;gt;[https://cloud.protemos.com/lang/list '''languages''']&amp;lt;/U&amp;gt; currently available in the system, etc.&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.56'''=&lt;br /&gt;
&lt;br /&gt;
=='''Client pools'''==&lt;br /&gt;
Now you can limit the access of your managers by specific clients. E.g. you can create a pool with 1 client and assign it to a specific manager, and that manager will have access only to that 1 client, and won’t see anything related to other clients. So you can segment your clients between your managers and let each of them see only the clients they work with. For more information, please check [[Client_pools|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The roles giving access only to the assigned objects were removed in favor of the client pools functionality. Managers with such roles are now assigned to the corresponding client pools instead. Such pools were created automatically with the new system release and named with the corresponding managers' names.&lt;br /&gt;
&lt;br /&gt;
[[File:New client pool (1.56).png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''PDF templates customization'''==&lt;br /&gt;
&lt;br /&gt;
We have reworked and improved the ability to customize PDF templates. All the PDF template settings can now be found on a single page. Now you can also specify the page footer and header for each template and add images. More info [[PDF_templates|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
[[File:Pdf templates.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Email templates'''==&lt;br /&gt;
&lt;br /&gt;
We also simplified the setting up of email templates, which is now more intuitive. Instructions [[Email_templates|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
[[File:Quote email templates.1.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Non-financial reports'''==&lt;br /&gt;
We have added a number of non-financial reports: &lt;br /&gt;
&lt;br /&gt;
==='''Project reports'''===&lt;br /&gt;
Project reports show the number of projects, how many of them were delivered in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[Project_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Project counts.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Job reports'''===&lt;br /&gt;
Job reports show the number of jobs, how many of them were delivered in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[Job_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Overdue job percentage.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Work amount reports'''===&lt;br /&gt;
Work amount reports show the volume of work you did for your &amp;lt;U&amp;gt;[[Reports_–_Work_amount_by_receivables|'''clients''']]&amp;lt;/U&amp;gt; and the volume of work your &amp;lt;U&amp;gt;[[Reports_–_Work_amount_by_payables|'''vendors''']]&amp;lt;/U&amp;gt; did for you (in words, hours or any other units you use). You can see work amount by client, service or language pair, and the report can be customized by filters.&lt;br /&gt;
&lt;br /&gt;
[[File:Work amount by client.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''To-do reports'''===&lt;br /&gt;
To-do reports show the number of to-dos, how many of them were performed in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[To-do_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Overdue by (to-dos).png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Improved filters and reports'''===&lt;br /&gt;
E.g. now you can filter by project tag in &amp;lt;U&amp;gt;[[Reports_–_General_finances|'''finance report''']]&amp;lt;/U&amp;gt;, filters added to &amp;lt;U&amp;gt;[[quote_report|'''quote report''']]&amp;lt;/U&amp;gt;, filter by country to &amp;lt;U&amp;gt;[[Reports_–_Clients_–_Finances_by_receivables_and_payables|'''client reports''']]&amp;lt;/U&amp;gt; added, &amp;lt;U&amp;gt;[[Jobs_list#Search_jobs_with_filters|'''vendor type filter''']]&amp;lt;/U&amp;gt; on the jobs grid page.&lt;br /&gt;
&lt;br /&gt;
=='''New role — &amp;quot;To-do employee&amp;quot;'''==&lt;br /&gt;
This is a special role for someone who should not have access to the database but may perform various tasks you may assign to them. E.g. it could be your office manager, system administrator, etc. More info &amp;lt;U&amp;gt;[[Access_rights#Access_rights_for_managers|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Role based access control (to-do employee).png|border|1200px]]&lt;br /&gt;
&lt;br /&gt;
=='''Batch actions on the Jobs page'''==&lt;br /&gt;
&lt;br /&gt;
You can use batch actions on the '''Jobs''' page to offer multiple jobs to assigned vendors, start, cancel or change jobs' status to &amp;quot;Draft&amp;quot;, and accept completed jobs. More info &amp;lt;U&amp;gt;[[Jobs_list#Batch_actions|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Batch actions (news release).png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Minor improvements and bug fixes'''==&lt;br /&gt;
E.g. included &amp;lt;U&amp;gt;[[PDF_templates#Job_PO_PDF_templates|'''САТ-log details in POs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Import_vendors_from_Excel#Import_vendors.27_services|'''services importing''']]&amp;lt;/U&amp;gt; for vendors, &amp;lt;U&amp;gt;[[Project_templates#Add_jobs|'''checklists''']]&amp;lt;/U&amp;gt; in job templates, etc.&lt;br /&gt;
&lt;br /&gt;
Hope you like these features, as many of you requested them. We’ve already started working on new ones, and if you need something to be added, please let us know so that we could include it in our plan.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.51 - 1.55'''=&lt;br /&gt;
&lt;br /&gt;
==='''Quickbooks integration'''===&lt;br /&gt;
&lt;br /&gt;
Users from the United States can now integrate Protemos and Quickbooks Online accounts to quickly push invoices from Protemos into Quickbooks. Instructions &amp;lt;U&amp;gt;[[QuickBooks_integration|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Negative taxes'''===&lt;br /&gt;
&lt;br /&gt;
They exist in some countries (e.g. Spain), so we've added them. Instructions &amp;lt;U&amp;gt;[[Taxes#Negative_taxes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Improved CRM'''===&lt;br /&gt;
&lt;br /&gt;
Each client now has own responsible &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab#Manager|'''manager''']]&amp;lt;/U&amp;gt;, you can track the &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab#Client_info|'''sources''']]&amp;lt;/U&amp;gt; of clients, added ability to &amp;lt;U&amp;gt;[[Clients_list#Search_clients_with_filters|'''filter clients''']]&amp;lt;/U&amp;gt; by manager, statuses, and active to-dos.&lt;br /&gt;
&lt;br /&gt;
==='''Jobs and payables in quotes'''===&lt;br /&gt;
&lt;br /&gt;
Now you can plan the project budget by adding jobs and payable to quote. Instructions &amp;lt;U&amp;gt;[[Create_quote#Jobs_and_payables_in_quotes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Other improvements'''===&lt;br /&gt;
&lt;br /&gt;
Improved filters for projects payables and receivables; &amp;lt;U&amp;gt;[[Account#Account_settings|'''CAT-log details in PDF files''']]&amp;lt;/U&amp;gt;; internal notes for quotes, projects, and invoices: ability to clone &amp;lt;U&amp;gt;[[Client_prices_list#Clone_price|'''client''']]&amp;lt;/U&amp;gt; and &amp;lt;U&amp;gt;[[Vendor_prices_list#Clone_price|'''vendor''']]&amp;lt;/U&amp;gt; prices; API improvements.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos add-on to Gmail'''=&lt;br /&gt;
&lt;br /&gt;
Do your clients send you the projects and quote requests via email?&lt;br /&gt;
&lt;br /&gt;
If yes, then you may use Protemos add-on to Gmail to convert emails from your clients into projects and quotes, without copy-pasting the information manually. For more information, please check this &amp;lt;U&amp;gt;[[Protemos_add-on_to_Gmail|'''page''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
This add-on was developed by &amp;lt;U&amp;gt;[https://technolex.com '''Technolex Translation Studio''']&amp;lt;/U&amp;gt; and shared with other Protemos users that may find it useful.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.48-1.50'''=&lt;br /&gt;
&lt;br /&gt;
==='''CRM'''===&lt;br /&gt;
Now you can define your own &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-status/index '''client statuses''']&amp;lt;/U&amp;gt; and use them as a sales funnel. You will see the CRM tab on client pages, and you can use it to change client status, create client-related to-dos, and record the history of important communication with your leads and clients. For more details, please check &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Checklists'''===&lt;br /&gt;
You can create checklists that your vendors will have to fill before delivering the jobs to you. More info &amp;lt;U&amp;gt;[[Job_checklists|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Vendor assignment by filter'''===&lt;br /&gt;
If you press “Assign” on the vacant job page, you’ll see the page with a filter to select the vendor meeting your criteria. More info &amp;lt;U&amp;gt;[[Job_view#Assign_vendor|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''File categories'''===&lt;br /&gt;
You can mark the files according to their purpose, e. g. “TM”, “Reference”, “Translatable”, etc. More info &amp;lt;U&amp;gt;[[Project_details,_Files_tab#File_categories|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''External invoice file'''===&lt;br /&gt;
Your vendors may now upload their own invoice file in addition to one generated by Protemos, as they may have their own systems to generate invoices. Also, you may upload additional files to the client invoices page. More info &amp;lt;U&amp;gt;[[Vendor_invoice_view#Additional_files|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Other improvements'''===&lt;br /&gt;
E. g. &amp;lt;U&amp;gt;[https://api.protemos.com/docs/index.html '''API''']&amp;lt;/U&amp;gt; has been extended upon users requests, payables now can be added to vacant jobs, dashboards for clients and vendors, project pages download speed improved, and a number of other minor enhancements and fixes.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.46-1.47'''=&lt;br /&gt;
&lt;br /&gt;
==='''Dashboards'''===&lt;br /&gt;
We’ve made four pages accumulating data on projects,  jobs, and finances.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/projects '''Project dashboard''']&amp;lt;/U&amp;gt;: here you can see how many projects and jobs you have of each status. Clicking the number opens a list of the corresponding projects/jobs.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/finances '''Finance dashboard''']&amp;lt;/U&amp;gt;: this is the place where you can check financial issues, e.g., projects without entered receivables, jobs without payables, missing POs, overdue invoices, etc.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/gantt-projects '''Project Gantt chart''']&amp;lt;/U&amp;gt;: here you can see the visualized project timeline.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/gantt-jobs '''Job Gantt chart''']&amp;lt;/U&amp;gt;: this is the visualized job timeline. Now you also have it on the Jobs tab within any Project.&lt;br /&gt;
&lt;br /&gt;
To see more info on dashboards, please check &amp;lt;U&amp;gt;[[Dashboard|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''To-dos'''=== &lt;br /&gt;
Using this completely new feature you can generate to-do lists for yourself and the other managers in your team. More info &amp;lt;U&amp;gt;[[To-dos|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Customizable email templates for quotes and invoices'''===&lt;br /&gt;
Now you can change the template text for your emails when sending quotes and invoices to clients. Click &amp;lt;U&amp;gt;[[Email_templates|'''here''']]&amp;lt;/U&amp;gt; to see how it is done.&lt;br /&gt;
&lt;br /&gt;
==='''Unit and service translation'''=== &lt;br /&gt;
If you issue invoices and quotes in different languages, you can now define translations of Units and Services for each language. More info &amp;lt;U&amp;gt;[[Services#Translate_to|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Report upgrades'''===&lt;br /&gt;
New reports on &amp;lt;U&amp;gt;[https://cloud.protemos.com/report/client-average '''average project finances per client''']&amp;lt;/U&amp;gt;, an expenses chart added to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/report/client-finances '''client finances report''']&amp;lt;/U&amp;gt;, more filters added.&lt;br /&gt;
&lt;br /&gt;
==='''Bulk payment creation for vendor invoices'''===&lt;br /&gt;
Now you can mark multiple vendor invoices as paid in a single click. More info &amp;lt;U&amp;gt;[[Bulk_vendor_payment_creation|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Numerous minor improvements'''===&lt;br /&gt;
Additional filter options, new API methods, more data for exporting to Excel, etc.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''BeLazy integrates with Protemos'''=&lt;br /&gt;
&lt;br /&gt;
==='''What is BeLazy and how can it help me?'''===&lt;br /&gt;
&lt;br /&gt;
If you are working as a subcontractor for other translation companies (especially MLVs), you probably get the projects through their systems and then manually recreate them in Protemos. That’s monkey work that takes a lot of PM time, which could have been used for better purposes. Thus, &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; can copy the project from your client's system into your Protemos account to save your time and make your project management more efficient. Currently, &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; can connect to the following vendor portals and TMS systems:&lt;br /&gt;
&lt;br /&gt;
*WeLocalize Junction&lt;br /&gt;
&lt;br /&gt;
*Moravia Symfonie&lt;br /&gt;
&lt;br /&gt;
*Lionbridge TMS&lt;br /&gt;
&lt;br /&gt;
*Lionbridge LCX&lt;br /&gt;
&lt;br /&gt;
*Translated&lt;br /&gt;
&lt;br /&gt;
*Transperfect GlobalLink&lt;br /&gt;
&lt;br /&gt;
*XTRF&lt;br /&gt;
&lt;br /&gt;
*Plunet&lt;br /&gt;
&lt;br /&gt;
*Transline Transact&lt;br /&gt;
&lt;br /&gt;
*Memsource&lt;br /&gt;
...and more systems to come!&lt;br /&gt;
&lt;br /&gt;
So, if your clients are giving you jobs through any of these portals, you can connect &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; to them and to Protemos and let robots work for you!&lt;br /&gt;
&lt;br /&gt;
==='''How to try it?'''===&lt;br /&gt;
&lt;br /&gt;
You need to &amp;lt;U&amp;gt;[https://belazy.cat/contact-us/ '''contact the BeLazy team''']&amp;lt;/U&amp;gt;, and they will explain everything to you. Most importantly, they would like to get improvement suggestions from you to understand how they can make the integration work better for your company.&lt;br /&gt;
&lt;br /&gt;
The Protemos team may also join your meetings with BeLazy if needed. Just let us know about it.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.42-1.45'''=&lt;br /&gt;
&lt;br /&gt;
==='''Workflow feature improvement'''===&lt;br /&gt;
&lt;br /&gt;
Previously, if you combine several jobs into the &amp;lt;U&amp;gt;[[Project_details,_Workflow_tab|'''workflow''']]&amp;lt;/U&amp;gt;, the system was notifying vendors only when the job was started, and the next vendor did not know that you’ve planned a job for them. Now, all vendors are getting the notification that the job will start in the future if they accept your offer so you no longer have to notify them manually about the future job.&lt;br /&gt;
&lt;br /&gt;
As result, the statuses of the job have changed:&lt;br /&gt;
&lt;br /&gt;
'''Offered to vendor''': the job gets this status after you press “Offer to vendor&amp;quot; (instead of &amp;quot;Start&amp;quot; in the previous version). The vendor can accept or reject the job. The accepted job is started automatically unless it is the non-first job of a workflow. If it is the non-first job of a workflow, then it starts after the previous job is completed.&lt;br /&gt;
For more info, please see &amp;lt;U&amp;gt;[[Project_details,_Workflow_tab#Job_statuses_and_notifications_in_a_workflow|'''this page''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Multiple option quotes'''===&lt;br /&gt;
&lt;br /&gt;
Now you can combine several quotes into one multi-option quote to let your clients choose what they like. More info &amp;lt;U&amp;gt;[[Multi-quotes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Global search'''===&lt;br /&gt;
You can search the objects (projects, jobs, etc.) by their name directly from the main page. More info &amp;lt;U&amp;gt;[[Global_search|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Projects and jobs history'''===&lt;br /&gt;
On the &amp;lt;U&amp;gt;[[Project_details,_Details_tab#Project_history|'''project''']]&amp;lt;/U&amp;gt; and &amp;lt;U&amp;gt;[[Job_view#Job_history|'''job''']]&amp;lt;/U&amp;gt; page, you can now click the &amp;quot;View history” link to see when and by whom the object status was changed.&lt;br /&gt;
&lt;br /&gt;
==='''Numerous minor improvements'''===&lt;br /&gt;
&lt;br /&gt;
*Projects now can be filtered by language pairs and sorted by the '''&amp;quot;Status&amp;quot;''' column.&lt;br /&gt;
&lt;br /&gt;
*Common notes for &amp;lt;U&amp;gt;[[Common_notes#Quote_common_notes|'''quotes''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Common_notes#Client_invoice_common_notes|'''invoices''']]&amp;lt;/U&amp;gt;, and &amp;lt;U&amp;gt;[[Common_notes#Job_PO_common_notes|'''job PO''']]&amp;lt;/U&amp;gt; PDF files generated by the system. So you can now add any additional standard text to your documents.&lt;br /&gt;
&lt;br /&gt;
*New &amp;lt;U&amp;gt;[[Quote_details_section#Expire_at|'''valid date''']]&amp;lt;/U&amp;gt; property in the quotes.&lt;br /&gt;
&lt;br /&gt;
*Now language pairs can be created through API.&lt;br /&gt;
&lt;br /&gt;
*Automatic creation of payable on tender success.&lt;br /&gt;
&lt;br /&gt;
*“Minimum profit share&amp;quot; filter added to the Clients “Finances by project balances&amp;quot; report.&lt;br /&gt;
&lt;br /&gt;
... and a number of other enhancements and bug fixes.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Release_history&amp;diff=25393</id>
		<title>Release history</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Release_history&amp;diff=25393"/>
				<updated>2026-04-01T13:11:44Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;='''Protemos release 2.1 - 2.3'''=&lt;br /&gt;
&lt;br /&gt;
The integration with B2Brouter - the answer to the eInvoicing question.&lt;br /&gt;
&lt;br /&gt;
Now, you can create e-invoices on B2Brouter on the base of your Protemos invoices.&lt;br /&gt;
&lt;br /&gt;
An overview of the B2Brouter integration — [[File:YT client.png|40px|link=https://youtu.be/JEtNwT4wTeI]]&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 2.0'''=&lt;br /&gt;
&lt;br /&gt;
=='''Updated UI'''==&lt;br /&gt;
The view of multiple main pages has been changed, and Protemos now has an updated, more structured UI across the system.&lt;br /&gt;
&lt;br /&gt;
The information about current state of the object (project, job, etc.) is moved into the separate portlet for better visibility.&lt;br /&gt;
&lt;br /&gt;
The non-state related information about the object is split into semantic groups.&lt;br /&gt;
&lt;br /&gt;
Here is, for instance, a new project view page:&lt;br /&gt;
&lt;br /&gt;
[[File:New ui project view.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Default CAT log conversion scheme for each client and vendor'''==&lt;br /&gt;
&lt;br /&gt;
Now, you can define a default CAT log conversion scheme for each '''&amp;lt;U&amp;gt;[[Client_default_settings#Default_CAT_log_conversion_scheme|client]]&amp;lt;/U&amp;gt;''' and '''&amp;lt;U&amp;gt;[[Change_vendor_default_settings#Default_CAT_log_conversion_scheme|vendor]]&amp;lt;/U&amp;gt;''', as well as '''&amp;lt;U&amp;gt;[[Account#Account_settings|set global defaults]]&amp;lt;/U&amp;gt;''' at the account level:&lt;br /&gt;
&lt;br /&gt;
[[File:New feature def cat logs.PNG|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Custom payment methods'''==&lt;br /&gt;
&lt;br /&gt;
You may create various '''&amp;lt;U&amp;gt;[[Create_payment_method#Create_custom_payment_method|custom payment methods]]&amp;lt;/U&amp;gt;''':&lt;br /&gt;
&lt;br /&gt;
[[File:New feature custom payment methods.PNG|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Access to relevant reports for roles lower than “Administrator”'''==&lt;br /&gt;
Managers with roles lower than “Administrator” can now view relevant reports according to their role. More info '''&amp;lt;U&amp;gt;[[Access_rights#Reports|here]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
=='''Read-only access to relevant settings for roles lower than “Administrator”'''==&lt;br /&gt;
Managers with roles lower than “Administrator” can now see the relevant settings sections in read-only mode. It may help a manager to view all account-related data in a consolidated way. More info '''&amp;lt;U&amp;gt;[[Access_rights#Settings|here]]&amp;lt;/U&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
=='''Numerous minor improvements'''==&lt;br /&gt;
&lt;br /&gt;
- Now, the ability to use project templates is available only for managers with the &amp;quot;Administrator&amp;quot; and &amp;quot;Project and finance manager &amp;quot;.&lt;br /&gt;
&lt;br /&gt;
- It is no longer possible to create and clone receivables in projects with the &amp;quot;Cancelled&amp;quot; and &amp;quot;Offer rejected&amp;quot; statuses.&lt;br /&gt;
&lt;br /&gt;
- It is no longer possible to upload CAT logs in projects with the &amp;quot;Cancelled&amp;quot; and &amp;quot;Offer rejected&amp;quot; statuses.&lt;br /&gt;
&lt;br /&gt;
- Minor update of quick links in client and vendor profiles.&lt;br /&gt;
&lt;br /&gt;
- On the &amp;quot;Payables&amp;quot; page, a manager in the client pool can only see if a payable is invoiced or not (instead of seeing a link to a certain invoice).&lt;br /&gt;
&lt;br /&gt;
- If a vendor invoice contains payables from jobs that were made for clients outside of a manager's pool, such an invoice will not be displayed on the list of invoices for a manager in the pool. &lt;br /&gt;
&lt;br /&gt;
- It is now possible to link and unlink receivables and payables from invoices with written-off amounts.&lt;br /&gt;
&lt;br /&gt;
- Various bug fixes.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.61 - 1.63'''=&lt;br /&gt;
&lt;br /&gt;
Here is the list of the new features that have been added with the latest version.&lt;br /&gt;
&lt;br /&gt;
A brief overview video of the vendor rating functionality [[File:YT client.png|40px|link=https://www.youtube.com/watch?v=fBV3pqMl4eA]]&lt;br /&gt;
&lt;br /&gt;
=='''Vendor rating'''==&lt;br /&gt;
&lt;br /&gt;
Now, you can define your own '''[[Vendor_rating_categories|&amp;lt;U&amp;gt;rating categories&amp;lt;/U&amp;gt;]]''' and rate vendors’ performance.&lt;br /&gt;
&lt;br /&gt;
Based on the '''[[Vendor_rating#Rate_jobs|&amp;lt;U&amp;gt;job ratings&amp;lt;/U&amp;gt;]]''', the vendors will get average ratings for each category as well as an '''[[Vendor_view_page,_General_tab#Vendor_rating|&amp;lt;U&amp;gt;overall rating&amp;lt;/U&amp;gt;]]''' which is displayed in their profiles:&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor rating.2.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
You can also filter vendors by rating when assigning them to jobs:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter vendors by rating.1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=='''Minor improvements and bug fixes'''==&lt;br /&gt;
&lt;br /&gt;
The update includes minor improvements, bug fixes, and new [https://api.protemos.com/docs/index.html &amp;lt;U&amp;gt;'''API methods&amp;lt;/U&amp;gt;'''].&lt;br /&gt;
&lt;br /&gt;
Also, the '''[[Reports_%E2%80%93_Work_amount_by_receivables|&amp;lt;U&amp;gt;work amount reports&amp;lt;/U&amp;gt;]]''' have been improved, job deadline dates are now displayed in the '''[[Project_details,_Workflow_tab|“&amp;lt;U&amp;gt;Workflow&amp;lt;/U&amp;gt;”]]''' tab of the project, etc.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.57 - 1.60'''=&lt;br /&gt;
&lt;br /&gt;
You may also watch a video showing the new features [[File:YT client.png|40px|link=https://www.youtube.com/watch?v=czn6hzR2Q6k]]&lt;br /&gt;
&lt;br /&gt;
=='''Business expenses'''==&lt;br /&gt;
&lt;br /&gt;
The business expenses functionality allows you to &amp;lt;U&amp;gt;[[Business expenses list|'''add expenses''']]&amp;lt;/U&amp;gt; (such as rent, salaries, etc.), &amp;lt;U&amp;gt;[[Business expenses category list|'''customize''']]&amp;lt;/U&amp;gt; expense categories, and view an expenses list as well as &amp;lt;U&amp;gt;[[Business expenses report|'''reports''']]&amp;lt;/U&amp;gt;:&lt;br /&gt;
&lt;br /&gt;
[[File:Business expenses.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
=='''New role — &amp;quot;Sales manager&amp;quot;'''==&lt;br /&gt;
&lt;br /&gt;
A new &amp;quot;Sales manager&amp;quot; role has also been added to the system. A manager with this role can create quotes and projects but cannot access jobs as well as job tenders. This role also does not allow to access vendor profiles and all vendor-related finances.&lt;br /&gt;
&lt;br /&gt;
[[File:New role - sales manager.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
=='''Other improvements and bug fixes'''==&lt;br /&gt;
&lt;br /&gt;
Various improvements and bug fixes have also been added to the system. E.g. a new page with connectors provided by our partners &amp;lt;U&amp;gt;[https://cloud.protemos.com/connector/locale '''Locale''']&amp;lt;/U&amp;gt;, additional API methods, a list with all the &amp;lt;U&amp;gt;[https://cloud.protemos.com/lang/list '''languages''']&amp;lt;/U&amp;gt; currently available in the system, etc.&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.56'''=&lt;br /&gt;
&lt;br /&gt;
=='''Client pools'''==&lt;br /&gt;
Now you can limit the access of your managers by specific clients. E.g. you can create a pool with 1 client and assign it to a specific manager, and that manager will have access only to that 1 client, and won’t see anything related to other clients. So you can segment your clients between your managers and let each of them see only the clients they work with. For more information, please check [[Client_pools|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The roles giving access only to the assigned objects were removed in favor of the client pools functionality. Managers with such roles are now assigned to the corresponding client pools instead. Such pools were created automatically with the new system release and named with the corresponding managers' names.&lt;br /&gt;
&lt;br /&gt;
[[File:New client pool (1.56).png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''PDF templates customization'''==&lt;br /&gt;
&lt;br /&gt;
We have reworked and improved the ability to customize PDF templates. All the PDF template settings can now be found on a single page. Now you can also specify the page footer and header for each template and add images. More info [[PDF_templates|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
[[File:Pdf templates.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Email templates'''==&lt;br /&gt;
&lt;br /&gt;
We also simplified the setting up of email templates, which is now more intuitive. Instructions [[Email_templates|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
[[File:Quote email templates.1.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Non-financial reports'''==&lt;br /&gt;
We have added a number of non-financial reports: &lt;br /&gt;
&lt;br /&gt;
==='''Project reports'''===&lt;br /&gt;
Project reports show the number of projects, how many of them were delivered in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[Project_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Project counts.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Job reports'''===&lt;br /&gt;
Job reports show the number of jobs, how many of them were delivered in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[Job_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Overdue job percentage.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Work amount reports'''===&lt;br /&gt;
Work amount reports show the volume of work you did for your &amp;lt;U&amp;gt;[[Reports_–_Work_amount_by_receivables|'''clients''']]&amp;lt;/U&amp;gt; and the volume of work your &amp;lt;U&amp;gt;[[Reports_–_Work_amount_by_payables|'''vendors''']]&amp;lt;/U&amp;gt; did for you (in words, hours or any other units you use). You can see work amount by client, service or language pair, and the report can be customized by filters.&lt;br /&gt;
&lt;br /&gt;
[[File:Work amount by client.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''To-do reports'''===&lt;br /&gt;
To-do reports show the number of to-dos, how many of them were performed in time, and what the average delay is. Instructions &amp;lt;U&amp;gt;[[To-do_report|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Overdue by (to-dos).png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
==='''Improved filters and reports'''===&lt;br /&gt;
E.g. now you can filter by project tag in &amp;lt;U&amp;gt;[[Reports_–_General_finances|'''finance report''']]&amp;lt;/U&amp;gt;, filters added to &amp;lt;U&amp;gt;[[quote_report|'''quote report''']]&amp;lt;/U&amp;gt;, filter by country to &amp;lt;U&amp;gt;[[Reports_–_Clients_–_Finances_by_receivables_and_payables|'''client reports''']]&amp;lt;/U&amp;gt; added, &amp;lt;U&amp;gt;[[Jobs_list#Search_jobs_with_filters|'''vendor type filter''']]&amp;lt;/U&amp;gt; on the jobs grid page.&lt;br /&gt;
&lt;br /&gt;
=='''New role — &amp;quot;To-do employee&amp;quot;'''==&lt;br /&gt;
This is a special role for someone who should not have access to the database but may perform various tasks you may assign to them. E.g. it could be your office manager, system administrator, etc. More info &amp;lt;U&amp;gt;[[Access_rights#Access_rights_for_managers|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Role based access control (to-do employee).png|border|1200px]]&lt;br /&gt;
&lt;br /&gt;
=='''Batch actions on the Jobs page'''==&lt;br /&gt;
&lt;br /&gt;
You can use batch actions on the '''Jobs''' page to offer multiple jobs to assigned vendors, start, cancel or change jobs' status to &amp;quot;Draft&amp;quot;, and accept completed jobs. More info &amp;lt;U&amp;gt;[[Jobs_list#Batch_actions|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
[[File:Batch actions (news release).png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
=='''Minor improvements and bug fixes'''==&lt;br /&gt;
E.g. included &amp;lt;U&amp;gt;[[PDF_templates#Job_PO_PDF_templates|'''САТ-log details in POs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Import_vendors_from_Excel#Import_vendors.27_services|'''services importing''']]&amp;lt;/U&amp;gt; for vendors, &amp;lt;U&amp;gt;[[Project_templates#Add_jobs|'''checklists''']]&amp;lt;/U&amp;gt; in job templates, etc.&lt;br /&gt;
&lt;br /&gt;
Hope you like these features, as many of you requested them. We’ve already started working on new ones, and if you need something to be added, please let us know so that we could include it in our plan.&lt;br /&gt;
&lt;br /&gt;
='''Protemos releases 1.51 - 1.55'''=&lt;br /&gt;
&lt;br /&gt;
==='''Quickbooks integration'''===&lt;br /&gt;
&lt;br /&gt;
Users from the United States can now integrate Protemos and Quickbooks Online accounts to quickly push invoices from Protemos into Quickbooks. Instructions &amp;lt;U&amp;gt;[[QuickBooks_integration|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Negative taxes'''===&lt;br /&gt;
&lt;br /&gt;
They exist in some countries (e.g. Spain), so we've added them. Instructions &amp;lt;U&amp;gt;[[Taxes#Negative_taxes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Improved CRM'''===&lt;br /&gt;
&lt;br /&gt;
Each client now has own responsible &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab#Manager|'''manager''']]&amp;lt;/U&amp;gt;, you can track the &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab#Client_info|'''sources''']]&amp;lt;/U&amp;gt; of clients, added ability to &amp;lt;U&amp;gt;[[Clients_list#Search_clients_with_filters|'''filter clients''']]&amp;lt;/U&amp;gt; by manager, statuses, and active to-dos.&lt;br /&gt;
&lt;br /&gt;
==='''Jobs and payables in quotes'''===&lt;br /&gt;
&lt;br /&gt;
Now you can plan the project budget by adding jobs and payable to quote. Instructions &amp;lt;U&amp;gt;[[Create_quote#Jobs_and_payables_in_quotes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Other improvements'''===&lt;br /&gt;
&lt;br /&gt;
Improved filters for projects payables and receivables; &amp;lt;U&amp;gt;[[Account#Account_settings|'''CAT-log details in PDF files''']]&amp;lt;/U&amp;gt;; internal notes for quotes, projects, and invoices: ability to clone &amp;lt;U&amp;gt;[[Client_prices_list#Clone_price|'''client''']]&amp;lt;/U&amp;gt; and &amp;lt;U&amp;gt;[[Vendor_prices_list#Clone_price|'''vendor''']]&amp;lt;/U&amp;gt; prices; API improvements.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos add-on to Gmail'''=&lt;br /&gt;
&lt;br /&gt;
Do your clients send you the projects and quote requests via email?&lt;br /&gt;
&lt;br /&gt;
If yes, then you may use Protemos add-on to Gmail to convert emails from your clients into projects and quotes, without copy-pasting the information manually. For more information, please check this &amp;lt;U&amp;gt;[[Protemos_add-on_to_Gmail|'''page''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
This add-on was developed by &amp;lt;U&amp;gt;[https://technolex.com '''Technolex Translation Studio''']&amp;lt;/U&amp;gt; and shared with other Protemos users that may find it useful.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.48-1.50'''=&lt;br /&gt;
&lt;br /&gt;
==='''CRM'''===&lt;br /&gt;
Now you can define your own &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-status/index '''client statuses''']&amp;lt;/U&amp;gt; and use them as a sales funnel. You will see the CRM tab on client pages, and you can use it to change client status, create client-related to-dos, and record the history of important communication with your leads and clients. For more details, please check &amp;lt;U&amp;gt;[[Client_view_page_–_CRM_tab|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Checklists'''===&lt;br /&gt;
You can create checklists that your vendors will have to fill before delivering the jobs to you. More info &amp;lt;U&amp;gt;[[Job_checklists|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Vendor assignment by filter'''===&lt;br /&gt;
If you press “Assign” on the vacant job page, you’ll see the page with a filter to select the vendor meeting your criteria. More info &amp;lt;U&amp;gt;[[Job_view#Assign_vendor|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''File categories'''===&lt;br /&gt;
You can mark the files according to their purpose, e. g. “TM”, “Reference”, “Translatable”, etc. More info &amp;lt;U&amp;gt;[[Project_details,_Files_tab#File_categories|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''External invoice file'''===&lt;br /&gt;
Your vendors may now upload their own invoice file in addition to one generated by Protemos, as they may have their own systems to generate invoices. Also, you may upload additional files to the client invoices page. More info &amp;lt;U&amp;gt;[[Vendor_invoice_view#Additional_files|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Other improvements'''===&lt;br /&gt;
E. g. &amp;lt;U&amp;gt;[https://api.protemos.com/docs/index.html '''API''']&amp;lt;/U&amp;gt; has been extended upon users requests, payables now can be added to vacant jobs, dashboards for clients and vendors, project pages download speed improved, and a number of other minor enhancements and fixes.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.46-1.47'''=&lt;br /&gt;
&lt;br /&gt;
==='''Dashboards'''===&lt;br /&gt;
We’ve made four pages accumulating data on projects,  jobs, and finances.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/projects '''Project dashboard''']&amp;lt;/U&amp;gt;: here you can see how many projects and jobs you have of each status. Clicking the number opens a list of the corresponding projects/jobs.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/finances '''Finance dashboard''']&amp;lt;/U&amp;gt;: this is the place where you can check financial issues, e.g., projects without entered receivables, jobs without payables, missing POs, overdue invoices, etc.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/gantt-projects '''Project Gantt chart''']&amp;lt;/U&amp;gt;: here you can see the visualized project timeline.&lt;br /&gt;
&lt;br /&gt;
*&amp;lt;U&amp;gt;[https://cloud.protemos.com/dashboard/gantt-jobs '''Job Gantt chart''']&amp;lt;/U&amp;gt;: this is the visualized job timeline. Now you also have it on the Jobs tab within any Project.&lt;br /&gt;
&lt;br /&gt;
To see more info on dashboards, please check &amp;lt;U&amp;gt;[[Dashboard|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''To-dos'''=== &lt;br /&gt;
Using this completely new feature you can generate to-do lists for yourself and the other managers in your team. More info &amp;lt;U&amp;gt;[[To-dos|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Customizable email templates for quotes and invoices'''===&lt;br /&gt;
Now you can change the template text for your emails when sending quotes and invoices to clients. Click &amp;lt;U&amp;gt;[[Email_templates|'''here''']]&amp;lt;/U&amp;gt; to see how it is done.&lt;br /&gt;
&lt;br /&gt;
==='''Unit and service translation'''=== &lt;br /&gt;
If you issue invoices and quotes in different languages, you can now define translations of Units and Services for each language. More info &amp;lt;U&amp;gt;[[Services#Translate_to|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Report upgrades'''===&lt;br /&gt;
New reports on &amp;lt;U&amp;gt;[https://cloud.protemos.com/report/client-average '''average project finances per client''']&amp;lt;/U&amp;gt;, an expenses chart added to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/report/client-finances '''client finances report''']&amp;lt;/U&amp;gt;, more filters added.&lt;br /&gt;
&lt;br /&gt;
==='''Bulk payment creation for vendor invoices'''===&lt;br /&gt;
Now you can mark multiple vendor invoices as paid in a single click. More info &amp;lt;U&amp;gt;[[Bulk_vendor_payment_creation|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Numerous minor improvements'''===&lt;br /&gt;
Additional filter options, new API methods, more data for exporting to Excel, etc.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''BeLazy integrates with Protemos'''=&lt;br /&gt;
&lt;br /&gt;
==='''What is BeLazy and how can it help me?'''===&lt;br /&gt;
&lt;br /&gt;
If you are working as a subcontractor for other translation companies (especially MLVs), you probably get the projects through their systems and then manually recreate them in Protemos. That’s monkey work that takes a lot of PM time, which could have been used for better purposes. Thus, &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; can copy the project from your client's system into your Protemos account to save your time and make your project management more efficient. Currently, &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; can connect to the following vendor portals and TMS systems:&lt;br /&gt;
&lt;br /&gt;
*WeLocalize Junction&lt;br /&gt;
&lt;br /&gt;
*Moravia Symfonie&lt;br /&gt;
&lt;br /&gt;
*Lionbridge TMS&lt;br /&gt;
&lt;br /&gt;
*Lionbridge LCX&lt;br /&gt;
&lt;br /&gt;
*Translated&lt;br /&gt;
&lt;br /&gt;
*Transperfect GlobalLink&lt;br /&gt;
&lt;br /&gt;
*XTRF&lt;br /&gt;
&lt;br /&gt;
*Plunet&lt;br /&gt;
&lt;br /&gt;
*Transline Transact&lt;br /&gt;
&lt;br /&gt;
*Memsource&lt;br /&gt;
...and more systems to come!&lt;br /&gt;
&lt;br /&gt;
So, if your clients are giving you jobs through any of these portals, you can connect &amp;lt;U&amp;gt;[https://belazy.cat/ '''BeLazy''']&amp;lt;/U&amp;gt; to them and to Protemos and let robots work for you!&lt;br /&gt;
&lt;br /&gt;
==='''How to try it?'''===&lt;br /&gt;
&lt;br /&gt;
You need to &amp;lt;U&amp;gt;[https://belazy.cat/contact-us/ '''contact the BeLazy team''']&amp;lt;/U&amp;gt;, and they will explain everything to you. Most importantly, they would like to get improvement suggestions from you to understand how they can make the integration work better for your company.&lt;br /&gt;
&lt;br /&gt;
The Protemos team may also join your meetings with BeLazy if needed. Just let us know about it.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
='''Protemos release 1.42-1.45'''=&lt;br /&gt;
&lt;br /&gt;
==='''Workflow feature improvement'''===&lt;br /&gt;
&lt;br /&gt;
Previously, if you combine several jobs into the &amp;lt;U&amp;gt;[[Project_details,_Workflow_tab|'''workflow''']]&amp;lt;/U&amp;gt;, the system was notifying vendors only when the job was started, and the next vendor did not know that you’ve planned a job for them. Now, all vendors are getting the notification that the job will start in the future if they accept your offer so you no longer have to notify them manually about the future job.&lt;br /&gt;
&lt;br /&gt;
As result, the statuses of the job have changed:&lt;br /&gt;
&lt;br /&gt;
'''Offered to vendor''': the job gets this status after you press “Offer to vendor&amp;quot; (instead of &amp;quot;Start&amp;quot; in the previous version). The vendor can accept or reject the job. The accepted job is started automatically unless it is the non-first job of a workflow. If it is the non-first job of a workflow, then it starts after the previous job is completed.&lt;br /&gt;
For more info, please see &amp;lt;U&amp;gt;[[Project_details,_Workflow_tab#Job_statuses_and_notifications_in_a_workflow|'''this page''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Multiple option quotes'''===&lt;br /&gt;
&lt;br /&gt;
Now you can combine several quotes into one multi-option quote to let your clients choose what they like. More info &amp;lt;U&amp;gt;[[Multi-quotes|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Global search'''===&lt;br /&gt;
You can search the objects (projects, jobs, etc.) by their name directly from the main page. More info &amp;lt;U&amp;gt;[[Global_search|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
==='''Projects and jobs history'''===&lt;br /&gt;
On the &amp;lt;U&amp;gt;[[Project_details,_Details_tab#Project_history|'''project''']]&amp;lt;/U&amp;gt; and &amp;lt;U&amp;gt;[[Job_view#Job_history|'''job''']]&amp;lt;/U&amp;gt; page, you can now click the &amp;quot;View history” link to see when and by whom the object status was changed.&lt;br /&gt;
&lt;br /&gt;
==='''Numerous minor improvements'''===&lt;br /&gt;
&lt;br /&gt;
*Projects now can be filtered by language pairs and sorted by the '''&amp;quot;Status&amp;quot;''' column.&lt;br /&gt;
&lt;br /&gt;
*Common notes for &amp;lt;U&amp;gt;[[Common_notes#Quote_common_notes|'''quotes''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Common_notes#Client_invoice_common_notes|'''invoices''']]&amp;lt;/U&amp;gt;, and &amp;lt;U&amp;gt;[[Common_notes#Job_PO_common_notes|'''job PO''']]&amp;lt;/U&amp;gt; PDF files generated by the system. So you can now add any additional standard text to your documents.&lt;br /&gt;
&lt;br /&gt;
*New &amp;lt;U&amp;gt;[[Quote_details_section#Expire_at|'''valid date''']]&amp;lt;/U&amp;gt; property in the quotes.&lt;br /&gt;
&lt;br /&gt;
*Now language pairs can be created through API.&lt;br /&gt;
&lt;br /&gt;
*Automatic creation of payable on tender success.&lt;br /&gt;
&lt;br /&gt;
*“Minimum profit share&amp;quot; filter added to the Clients “Finances by project balances&amp;quot; report.&lt;br /&gt;
&lt;br /&gt;
... and a number of other enhancements and bug fixes.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25392</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25392"/>
				<updated>2026-04-01T11:52:16Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
An overview of the B2Brouter integration — [[File:YT client.png|40px|link=https://youtu.be/JEtNwT4wTeI]]&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account in the API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown. Please pay attentions to the mismatched values.&lt;br /&gt;
&lt;br /&gt;
The required values are in the orange text plate (highlighted with green), the current values are listed below (highlighted with red):&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Issues with creating B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
The invoices can be created only if certain conditions are met.&lt;br /&gt;
&lt;br /&gt;
Some common reasons for errors:&lt;br /&gt;
# There is no matching client in B2BRouter (can be created in Create -&amp;gt; Create contact)&lt;br /&gt;
# There is no tax or an absolute tax in a Protemos invoice.&lt;br /&gt;
# The payment method details are invalid (for example, invalid IBAN)&lt;br /&gt;
&lt;br /&gt;
There may be other cases, and often the reason for the invoice not being created is diplayed in the error message.&lt;br /&gt;
&lt;br /&gt;
If you need assistance with creating invoices, you may contact us at support@protemos.com.&lt;br /&gt;
Please provide all the necessary screenshots, keeping the URLs of the pages (do not cut the screenshots).&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25391</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25391"/>
				<updated>2026-04-01T11:52:09Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
An overview of the B2Brouter integration — [[File:YT client.png|40px|link=https://youtu.be/JEtNwT4wTeI]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account in the API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown. Please pay attentions to the mismatched values.&lt;br /&gt;
&lt;br /&gt;
The required values are in the orange text plate (highlighted with green), the current values are listed below (highlighted with red):&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Issues with creating B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
The invoices can be created only if certain conditions are met.&lt;br /&gt;
&lt;br /&gt;
Some common reasons for errors:&lt;br /&gt;
# There is no matching client in B2BRouter (can be created in Create -&amp;gt; Create contact)&lt;br /&gt;
# There is no tax or an absolute tax in a Protemos invoice.&lt;br /&gt;
# The payment method details are invalid (for example, invalid IBAN)&lt;br /&gt;
&lt;br /&gt;
There may be other cases, and often the reason for the invoice not being created is diplayed in the error message.&lt;br /&gt;
&lt;br /&gt;
If you need assistance with creating invoices, you may contact us at support@protemos.com.&lt;br /&gt;
Please provide all the necessary screenshots, keeping the URLs of the pages (do not cut the screenshots).&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25390</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25390"/>
				<updated>2026-04-01T11:51:44Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
Watch our video tutorial on Smartcat integration — [[File:YT client.png|40px|link=https://youtu.be/JEtNwT4wTeI]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account in the API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown. Please pay attentions to the mismatched values.&lt;br /&gt;
&lt;br /&gt;
The required values are in the orange text plate (highlighted with green), the current values are listed below (highlighted with red):&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Issues with creating B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
The invoices can be created only if certain conditions are met.&lt;br /&gt;
&lt;br /&gt;
Some common reasons for errors:&lt;br /&gt;
# There is no matching client in B2BRouter (can be created in Create -&amp;gt; Create contact)&lt;br /&gt;
# There is no tax or an absolute tax in a Protemos invoice.&lt;br /&gt;
# The payment method details are invalid (for example, invalid IBAN)&lt;br /&gt;
&lt;br /&gt;
There may be other cases, and often the reason for the invoice not being created is diplayed in the error message.&lt;br /&gt;
&lt;br /&gt;
If you need assistance with creating invoices, you may contact us at support@protemos.com.&lt;br /&gt;
Please provide all the necessary screenshots, keeping the URLs of the pages (do not cut the screenshots).&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25389</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25389"/>
				<updated>2026-03-30T17:03:11Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* Forbidden (#403), Not found (#404) */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
=== Forbidden (#403), Not found (#404) ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. &lt;br /&gt;
Please make sure the name of the account is the same as the name of the company you received a job offer from:&lt;br /&gt;
&lt;br /&gt;
[[File:Job offer email (page not found)2.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Here is more information on Protemos account types: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible that the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
If you see that it is a wrong account, log out and log in to the needed one.&lt;br /&gt;
*If you do not remember your credentials, here is the instruction:&lt;br /&gt;
&lt;br /&gt;
[https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
&lt;br /&gt;
*If you have not registered the needed account yet, here is the instruction:&lt;br /&gt;
&lt;br /&gt;
[https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
If there is no invitation letter in your mailbox, contact the translation company directly so that they resend it to you.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot;===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
For more informationn, please contact them directly.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot;===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that the Enterprise account license of the translation company you cooperate with has expired.&lt;br /&gt;
&lt;br /&gt;
Please contact them directly with any further questions.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25388</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25388"/>
				<updated>2026-03-30T17:02:24Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* Forbidden (#403), Not found (#404) */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
=== Forbidden (#403), Not found (#404) ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. &lt;br /&gt;
Please make sure the name of the account is the same as the name of the company you received a job offer from:&lt;br /&gt;
&lt;br /&gt;
[[File:Job offer email (page not found)2.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
Here is more information on Protemos account types: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible that the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
If you see that it is a wrong account, log out and log in to the needed one.&lt;br /&gt;
*If you do not remember your credentials, here is the instruction:&lt;br /&gt;
&lt;br /&gt;
[https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
&lt;br /&gt;
*If you have not registered the needed account yet, here is the instruction:&lt;br /&gt;
&lt;br /&gt;
[https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
If there is no invitation letter in your mailbox, contact the translation company directly so that they resend it to you.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot;===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
For more informationn, please contact them directly.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot;===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that the Enterprise account license of the translation company you cooperate with has expired.&lt;br /&gt;
&lt;br /&gt;
Please contact them directly with any further questions.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25384</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25384"/>
				<updated>2026-03-30T11:43:34Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* Forbidden (#403), Not found (#404) */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
=== Forbidden (#403), Not found (#404) ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible that the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
If you see that it is a wrong account, log out and log in to the needed one.&lt;br /&gt;
*If you do not remember your credentials, here is the instruction:&lt;br /&gt;
&lt;br /&gt;
[https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
&lt;br /&gt;
*If you have not registered the needed account yet, here is the instruction:&lt;br /&gt;
&lt;br /&gt;
[https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
If there is no invitation letter in your mailbox, contact the translation company directly so that they resend it to you.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot;===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
For more informationn, please contact them directly.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot;===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that the Enterprise account license of the translation company you cooperate with has expired.&lt;br /&gt;
&lt;br /&gt;
Please contact them directly with any further questions.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25383</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25383"/>
				<updated>2026-03-30T11:43:11Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* Forbidden (#403), Not found (#404) */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
=== Forbidden (#403), Not found (#404) ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible that the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
*If you see that it is a wrong account, log out and log in to the needed one.&lt;br /&gt;
If you do not remember your credentials, here is the instruction:&lt;br /&gt;
&lt;br /&gt;
[https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
&lt;br /&gt;
*If you have not registered the needed account yet, here is the instruction:&lt;br /&gt;
&lt;br /&gt;
[https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
If there is no invitation letter in your mailbox, contact the translation company directly so that they resend it to you.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot;===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
For more informationn, please contact them directly.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot;===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that the Enterprise account license of the translation company you cooperate with has expired.&lt;br /&gt;
&lt;br /&gt;
Please contact them directly with any further questions.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25382</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25382"/>
				<updated>2026-03-30T11:42:23Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* How can I access the needed page? */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
=== Forbidden (#403), Not found (#404) ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible that the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
If you see that it is a wrong account, log out and log in to the needed one.&lt;br /&gt;
If you do not remember your credentials, here is the instruction:&lt;br /&gt;
&lt;br /&gt;
[https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
If you have not registered the needed account yet, here is the instruction:&lt;br /&gt;
&lt;br /&gt;
[https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
If there is no invitation letter in your mailbox, contact the translation company directly so that they resend it to you.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
я&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot;===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
For more informationn, please contact them directly.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot;===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that the Enterprise account license of the translation company you cooperate with has expired.&lt;br /&gt;
&lt;br /&gt;
Please contact them directly with any further questions.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25381</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25381"/>
				<updated>2026-03-30T11:38:39Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* Forbidden (#403), Not found (#404) */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
=== Forbidden (#403), Not found (#404) ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible that the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
=== How can I access the needed page? ===&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
я&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot;===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
For more informationn, please contact them directly.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot;===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that the Enterprise account license of the translation company you cooperate with has expired.&lt;br /&gt;
&lt;br /&gt;
Please contact them directly with any further questions.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25380</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25380"/>
				<updated>2026-03-30T11:37:30Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* &amp;quot;Your user account has been disabled.&amp;quot; */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
=== Forbidden (#403), Not found (#404) ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
=== How can I access the needed page? ===&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
я&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot;===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
For more informationn, please contact them directly.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot;===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that the Enterprise account license of the translation company you cooperate with has expired.&lt;br /&gt;
&lt;br /&gt;
Please contact them directly with any further questions.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25379</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25379"/>
				<updated>2026-03-30T11:36:46Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* &amp;quot;This account license has expired.&amp;quot; */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
=== Forbidden (#403), Not found (#404) ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
=== How can I access the needed page? ===&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
я&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot;===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot;===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that the Enterprise account license of the translation company you cooperate with has expired.&lt;br /&gt;
&lt;br /&gt;
Please contact them directly with any further questions.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25378</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25378"/>
				<updated>2026-03-30T11:36:39Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* &amp;quot;This account license has expired.&amp;quot; */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
=== Forbidden (#403), Not found (#404) ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
=== How can I access the needed page? ===&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
я&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot;===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot;===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that the Enterprise account license of the translation company you cooperate with has expired.&lt;br /&gt;
Please contact them directly with any further questions.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25377</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25377"/>
				<updated>2026-03-30T11:36:29Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* &amp;quot;This account license has expired.&amp;quot; */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
=== Forbidden (#403), Not found (#404) ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
=== How can I access the needed page? ===&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
я&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot;===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot;===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that the Enterprise account license of the translation company you cooperate with.&lt;br /&gt;
 has expired.&lt;br /&gt;
Please contact them directly with any further questions.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25376</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25376"/>
				<updated>2026-03-30T11:35:04Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* &amp;quot;This account license has expired.&amp;quot; warning */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
=== Forbidden (#403), Not found (#404) ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
=== How can I access the needed page? ===&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
я&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot;===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot;===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that Protemos.com license has expired for the company you work with.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25375</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25375"/>
				<updated>2026-03-30T11:34:57Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* &amp;quot;Your user account has been disabled.&amp;quot; warning */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
=== Forbidden (#403), Not found (#404) ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
=== How can I access the needed page? ===&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
я&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot;===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot; warning===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that Protemos.com license has expired for the company you work with.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25374</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25374"/>
				<updated>2026-03-30T11:34:30Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* &amp;quot;Forbidden (#403), Not found (#404)&amp;quot; */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
=== Forbidden (#403), Not found (#404) ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
=== How can I access the needed page? ===&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
я&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot; warning===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot; warning===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that Protemos.com license has expired for the company you work with.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25373</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25373"/>
				<updated>2026-03-30T11:34:07Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* &amp;quot;Forbidden (#403). You are not allowed to perform this action.&amp;quot; error */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Forbidden (#403), Not found (#404)&amp;quot; ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
=== How can I access the needed page? ===&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
я&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot; warning===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot; warning===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that Protemos.com license has expired for the company you work with.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25372</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25372"/>
				<updated>2026-03-30T11:32:10Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* &amp;quot;Forbidden (#403), Not found (#404)&amp;quot; */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Forbidden (#403), Not found (#404)&amp;quot; ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
If the account is correct, it is possible the job was moved to draft or deteted.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Forbidden (#403). You are not allowed to perform this action.&amp;quot; error===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403). You are not allowed to perform this action.&amp;quot;''' error, one of the possible reasons is that the job was moved to draft by a manager of the company you cooperate with.&lt;br /&gt;
Please contact them directly to check if that is the case.&lt;br /&gt;
&lt;br /&gt;
[[File:Forbidden 403.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot; warning===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot; warning===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that Protemos.com license has expired for the company you work with.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25371</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25371"/>
				<updated>2026-03-30T11:30:27Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* &amp;quot;Forbidden (#403), Not found (#404)&amp;quot; */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Forbidden (#403), Not found (#404)&amp;quot; ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
* If you are logged in to the needed vendor account, then it is possible that the job was deleted by the manager.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Forbidden (#403). You are not allowed to perform this action.&amp;quot; error===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403). You are not allowed to perform this action.&amp;quot;''' error, one of the possible reasons is that the job was moved to draft by a manager of the company you cooperate with.&lt;br /&gt;
Please contact them directly to check if that is the case.&lt;br /&gt;
&lt;br /&gt;
[[File:Forbidden 403.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot; warning===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot; warning===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that Protemos.com license has expired for the company you work with.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25370</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25370"/>
				<updated>2026-03-30T11:30:16Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* &amp;quot;Forbidden (#403), Not found (#404)&amp;quot; */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Forbidden (#403), Not found (#404)&amp;quot; ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
* Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with:&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
* If you are logged in to the needed vendor account, then it is possible that the job was deleted by the manager.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Forbidden (#403). You are not allowed to perform this action.&amp;quot; error===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403). You are not allowed to perform this action.&amp;quot;''' error, one of the possible reasons is that the job was moved to draft by a manager of the company you cooperate with.&lt;br /&gt;
Please contact them directly to check if that is the case.&lt;br /&gt;
&lt;br /&gt;
[[File:Forbidden 403.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot; warning===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot; warning===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that Protemos.com license has expired for the company you work with.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25369</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25369"/>
				<updated>2026-03-30T11:29:20Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* &amp;quot;Forbidden (#403), Not found (#404)&amp;quot; */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Forbidden (#403), Not found (#404)&amp;quot; ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully which vendor account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
* Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with. To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
Please check carefully what account you are currently logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
* If you are logged in to the needed vendor account, then it is possible that the job was deleted by the manager.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Forbidden (#403). You are not allowed to perform this action.&amp;quot; error===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403). You are not allowed to perform this action.&amp;quot;''' error, one of the possible reasons is that the job was moved to draft by a manager of the company you cooperate with.&lt;br /&gt;
Please contact them directly to check if that is the case.&lt;br /&gt;
&lt;br /&gt;
[[File:Forbidden 403.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot; warning===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot; warning===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that Protemos.com license has expired for the company you work with.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25368</id>
		<title>Frequently Asked Questions</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Frequently_Asked_Questions&amp;diff=25368"/>
				<updated>2026-03-30T11:28:21Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* &amp;quot;Forbidden (#403). Not found (#404).&amp;quot; errors */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;=='''Licensing'''== &lt;br /&gt;
&lt;br /&gt;
===How licensing works===&lt;br /&gt;
&lt;br /&gt;
* The number of licenses acquired for your Enterprise account defines how many of your managers can log in to the system simultaneously. &lt;br /&gt;
For instance, if there are two licenses, only two managers will be able to log in at the same time. &lt;br /&gt;
If the third manager tries to log in as well, they will receive a notification that the limit has been reached:&lt;br /&gt;
&lt;br /&gt;
[[File:Limit is reached.2.1.png|border|950px]]&lt;br /&gt;
&lt;br /&gt;
* A license is not associated with any particular manager. In other words, they are not personal licenses and are simply connected to your Enterprise account. And any of the managers can log in as long as the limit of managers logged in simultaneously is not reached.  &lt;br /&gt;
&lt;br /&gt;
* Уou can &amp;lt;U&amp;gt;[[New_manager#How_to_invite_manager|'''create''']]&amp;lt;/U&amp;gt; as many manager profiles as you need regardless of how many licenses you have. To log in, they just have to &amp;lt;U&amp;gt;[[New_manager#How_to_accept_invitation_as_manager|'''accept the invitation''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
* If you no longer work with a manager, you may simply disable the &amp;quot;&amp;lt;U&amp;gt;[[Update_manager|'''Can log in''']]&amp;lt;/U&amp;gt;&amp;quot; option in their profile, and such a manager will not be able to log in to the system. &lt;br /&gt;
&lt;br /&gt;
More info on licensing is &amp;lt;U&amp;gt;[[License|'''here''']]&amp;lt;/U&amp;gt;.&lt;br /&gt;
&lt;br /&gt;
=== License for Protemos Enterprise ===&lt;br /&gt;
&lt;br /&gt;
For more information on what factors determine the price and how it's calculated, please check the '''&amp;lt;U&amp;gt;[[License]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
=== Protemos Freelance is free of charge. Why? ===&lt;br /&gt;
&lt;br /&gt;
We’ll put it simple: because we want to get very famous and popular by bringing value to you. We want to be talked about, and this is how you may pay to us (if you think we deserve it). And when we succeed in that, we’ll have more Enterprise (i.e. paid) customers. The more freelancers use it, the more chances that translation companies will discover and use it too. Using Protemos, some freelancers may turn into agencies after some time, and will need the Enterprise version. Also, we may think about selling some additional features for freelance users, but rest assured that we will never take away what we have given you for free.&lt;br /&gt;
&lt;br /&gt;
=='''Data and security'''==&lt;br /&gt;
&lt;br /&gt;
=== What will happen to all our data stored on your server when the license is over? ===&lt;br /&gt;
&lt;br /&gt;
We never block users access to their accounts and, therefore, to their data.&lt;br /&gt;
&lt;br /&gt;
Even if a license is expired, a user can log in to their account, see and export the data to Excel.&lt;br /&gt;
&lt;br /&gt;
The user won't be able only to create new objects (add new clients\vendors, create quotes\projects, etc.). It's sort of read only&amp;amp;export access.&lt;br /&gt;
&lt;br /&gt;
And you can always '''&amp;lt;U&amp;gt;[[Account#Account deletion|delete all your data completely]]&amp;lt;/U&amp;gt;''' if you wish.&lt;br /&gt;
&lt;br /&gt;
=== Is it safe to use the cloud? Who may see my data? ===&lt;br /&gt;
&lt;br /&gt;
Unless you are security pro, it’s safer than on your own computer (as long as it is connected to the Internet). The chances that someone will get into your computer (by hacking and stealing) or that you lose your data (because your hard drive crashes, your notebook gets stolen etc.) are a way higher than in the cloud, because cloud services take this very seriously.&lt;br /&gt;
&lt;br /&gt;
And most probably you are already sharing the info in the cloud: social networks, cloud storages like Dropbox and Google drive, and even your emails (yes, with all confidential info) are stored in some cloud. So you are already using tons of sensitive info without noticing that. Or you are aware but fully trust Facebook, Google or your mail provider. So it all boils down to whether you trust the provider or not.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
In Protemos, we take it seriously first of all because we don’t want to lose years of work and over several hundred thousand dollars of investment by compromising our reputation. It makes no sense to use this data for any unethical purpose, as we will lose everything and get nothing. On the contrary, we are spending years to deserve your trust, as this is the only way to win more users and be commercially successful. We’ve been out here since 2014. And you can check the companies which already entrusted us their confidential info.&lt;br /&gt;
&lt;br /&gt;
*All the data stored on our server that is located in the Netherlands (https://www.worldstream.com/en).&lt;br /&gt;
&lt;br /&gt;
*The web-site uses  HTTPS protocol for the authentication and protection of the privacy and integrity of the exchanged data.&lt;br /&gt;
&lt;br /&gt;
*Access credentials are encrypted by the SSL Certificate signature hash algorithm.&lt;br /&gt;
&lt;br /&gt;
For your information, here is a part of our privacy policy (https://cloud.protemos.com/site/privacy-policy): &lt;br /&gt;
&lt;br /&gt;
''We do not and shall not have access to the records and files stored under your account in Protemos system, and we will not use or distribute it in any way.&lt;br /&gt;
We do not store your credentials and passwords in a readable format, so they are encrypted and known only by you, so you agree to take all the precautions not to disclose them to unauthorized third parties. We shall never ask you to provide any credentials to access your account.&lt;br /&gt;
Protemos system only monitors the amount of disk space used by your account and number of simultaneously logged users in Enterprise version for the purpose of granting permission to the users.''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Protemos SSL encryption ===&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
SSL Certificate signature hash algorithm - sha256&lt;br /&gt;
The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2), &lt;br /&gt;
&lt;br /&gt;
a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).&lt;br /&gt;
&lt;br /&gt;
=='''Accounts in Protemos'''==&lt;br /&gt;
&lt;br /&gt;
=== Multiple accounts for the same email ===&lt;br /&gt;
&lt;br /&gt;
In Protemos, you may have 4 types of accounts:&lt;br /&gt;
&lt;br /&gt;
*'''Enterprise''': used by translation companies to manage their translation business. You can create it yourself. &lt;br /&gt;
&lt;br /&gt;
*'''Freelance''': used by freelancers to manage their own small business. You can create it yourself.&lt;br /&gt;
&lt;br /&gt;
*'''Vendor''': used by vendors within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
*'''Client''': used by clients within Enterprise accounts. Such accounts are created by managers of the Enterprise version.&lt;br /&gt;
&lt;br /&gt;
You may have multiple accounts for a single email. E.g. you may create your own Freelance account to manage your projects and clients, but at the same time, some translation company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.&lt;br /&gt;
&lt;br /&gt;
Ideally, you need to remember or record the usernames and passwords for each account, but if you happen to forget them, you may always reset the password here: '''https://cloud.protemos.com/password/request'''&lt;br /&gt;
&lt;br /&gt;
The system will send your password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
For more detailed instruction on how to reset your password, please see the section below.&lt;br /&gt;
&lt;br /&gt;
You can also check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I reset my Protemos account password or remember my username? === &lt;br /&gt;
&lt;br /&gt;
If you forgot the password or/and username you use to log in to Protemos, you should do the following:&lt;br /&gt;
&lt;br /&gt;
1. First and foremost, you need to log out of any accounts:&lt;br /&gt;
&lt;br /&gt;
[[File:Log out.1.png|border|450px]]&lt;br /&gt;
&lt;br /&gt;
2. Then go to '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt;https://cloud.protemos.com/password/request&amp;lt;/span&amp;gt;''', enter your email and click '''&amp;quot;Send&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter email.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
The system will send you the password reset links to all your accounts.&lt;br /&gt;
&lt;br /&gt;
3. Check your email for further instructions.&lt;br /&gt;
&lt;br /&gt;
If you have several accounts, click on the corresponding link (or copy it to a web browser) to reset the password for the account you need:&lt;br /&gt;
&lt;br /&gt;
[[File:E1.png|border|750px]]&lt;br /&gt;
&lt;br /&gt;
4. It will open the '''Reset password''' page.&lt;br /&gt;
&lt;br /&gt;
Enter your new password and click '''&amp;quot;Save&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Enter new password.1.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
5. You'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
If it also happened that you forgot your username, you can find it on this page as well:&lt;br /&gt;
&lt;br /&gt;
[[File:MP.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account:&lt;br /&gt;
&lt;br /&gt;
[[File:Log in to your account.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;  &lt;br /&gt;
'''Note:''' &amp;lt;/span&amp;gt; Be careful to use the right username to enter into the correct account. &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Do not click '''&amp;quot;Sign up&amp;quot;''', it will create one more account.&lt;br /&gt;
 &lt;br /&gt;
More detailed information on these subjects is presented in our video tutorial:[[File:YT client.png|40px|link=https://youtu.be/J0dhYoln2Cw]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== The system does not remember my password ===&lt;br /&gt;
&lt;br /&gt;
''&amp;quot;Every time I log out and try to log in the password is not recognised, and I have to reset it again because I get an error message.&amp;quot;''&lt;br /&gt;
&lt;br /&gt;
Please make sure you are using your username (not the email) when trying to log in.&lt;br /&gt;
If you do not remember your username, please  use this link to reset your password once again: https://cloud.protemos.com/password/request&lt;br /&gt;
&lt;br /&gt;
Once done, you'll be logged into your account automatically and redirected to the '''My profile''' page.&lt;br /&gt;
&lt;br /&gt;
Then you may find your username in your profile settings under the &amp;quot;Username&amp;quot; field: https://cloud.protemos.com/user/view&lt;br /&gt;
&lt;br /&gt;
Use this username and the new password to log in to your account.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor cannot open the page in Protemos and gets an error ===&lt;br /&gt;
&lt;br /&gt;
It usually happens if the vendor is not logged into your company account, but into their own independent account or the account of a different company. &lt;br /&gt;
&lt;br /&gt;
Please follow these steps to help them:&lt;br /&gt;
&lt;br /&gt;
Check if the vendor ever accepted your invitation. Open the vendor profile and see if it has the '''&amp;quot;Resend Invitation&amp;quot;''' button or '''&amp;quot;Update&amp;quot;''' if the email was wrong:&lt;br /&gt;
&lt;br /&gt;
[[File:PU resend.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
This button means that your previous invitation was not accepted by the vendor, and they never logged into your account. &lt;br /&gt;
&lt;br /&gt;
So the actions are the following:&lt;br /&gt;
&lt;br /&gt;
'''A)''' If you can see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Accept your invitation following '''&amp;lt;U&amp;gt;[[How to add a vendor account|these instructions]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*After accepting, the vendor should be able to log in. That’s it.&lt;br /&gt;
&lt;br /&gt;
'''B)''' If you cannot see the '''&amp;quot;Resend Invitation&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
*Ask your vendor to do the following:&lt;br /&gt;
&lt;br /&gt;
— Log out of their current account.&lt;br /&gt;
&lt;br /&gt;
— Log into your company account.&lt;br /&gt;
&lt;br /&gt;
— Check the '''&amp;lt;U&amp;gt;[[Vendor quick start guide]]&amp;lt;/U&amp;gt;'''.&lt;br /&gt;
&lt;br /&gt;
*If the vendor forgot the password, they may reset it '''&amp;lt;U&amp;gt; &amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; [https://cloud.protemos.com/password/request here] &amp;lt;/span&amp;gt; &amp;lt;/U&amp;gt;''' (for more details, please see the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#How can I reset my Protemos account password?| Reset password]]&amp;lt;/U&amp;gt;''' section).&lt;br /&gt;
&lt;br /&gt;
*Also, the vendor may see the video: '''&amp;lt;span style=&amp;quot;background-color:yellow&amp;quot;&amp;gt; https://youtu.be/gDkIujYX8UM?t=112 &amp;lt;/span&amp;gt;'''&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== My vendor has a Protemos account at another company, so they cannot log into our portal ===&lt;br /&gt;
&lt;br /&gt;
Vendors can have multiple accounts registered on a single email at several companies.&lt;br /&gt;
&lt;br /&gt;
So, to accept your invitation they should:&lt;br /&gt;
&lt;br /&gt;
1. Log out of all their Protemos accounts.&lt;br /&gt;
&lt;br /&gt;
2. Click the first link in the received letter to accept your invitation:&lt;br /&gt;
&lt;br /&gt;
[[file:Inv email.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
''If they've lost the invitation email, you can resend it right from the vendor profile by clicking the &amp;lt;U&amp;gt;[[Vendor view page, General tab#Primary user|'''&amp;quot;Resend invitation&amp;quot;''']]&amp;lt;/U&amp;gt; button.''&lt;br /&gt;
&lt;br /&gt;
3. Create their username and password, and then click '''&amp;quot;Submit&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[file:accept invitation 2.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The '''Username''' has to be different from the one they used when accepting the invitation from another company.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===Difference between Protemos account and Protemos user account===&lt;br /&gt;
&lt;br /&gt;
1. '''&amp;quot;Protemos account&amp;quot;''' is the account of a company/team/workspace that groups one or more user identities. For instance, a single Protemos account can contain several manager accounts as well as client/vendor accounts.&lt;br /&gt;
&lt;br /&gt;
2. '''&amp;quot;Protemos user account&amp;quot;''' is the account of an individual user that belongs to a Protemos account (it can be a manager, vendor, or client account).&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Vendor FAQ'''==&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Forbidden (#403), Not found (#404)&amp;quot; ===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403)&amp;quot;''' or '''&amp;quot;Not found (#404)&amp;quot;''' warnings, it means you are trying to access the page that '''cannot be accessed from the current account''' or '''does not exist within the current account'''.&lt;br /&gt;
&lt;br /&gt;
Please check carefully what account you are logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404).png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Then, please open a job offer email and check which company sent the offer:&lt;br /&gt;
&lt;br /&gt;
[[File:Job offer email (page not found)2.png|border|470px]]&lt;br /&gt;
&lt;br /&gt;
If the names of the companies do not match, then please log out of the current account and log in to the needed vendor account to access the needed page.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Also, if you are logged in to your own independent &amp;lt;span style=&amp;quot;color:salmon&amp;quot;&amp;gt;'''Freelance account'''&amp;lt;/span&amp;gt;, you cannot use it for accepting job offers from translation companies you cooperate with. To access jobs, you need to be logged into the corresponding &amp;lt;span style=&amp;quot;color:green&amp;quot;&amp;gt;'''vendor account'''&amp;lt;/span&amp;gt;. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]&lt;br /&gt;
&lt;br /&gt;
Please check carefully what account you are currently logged in:&lt;br /&gt;
&lt;br /&gt;
[[File:Freelance (wrong account)2.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you do not see the '''&amp;quot;Vendor of&amp;quot;''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.&lt;br /&gt;
&lt;br /&gt;
[[File:Page not found (404) vendor acc.png|border|430px]]&lt;br /&gt;
&lt;br /&gt;
* If you are logged in to the needed vendor account, then it is possible that the job was deleted by the manager.&lt;br /&gt;
In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Forbidden (#403). You are not allowed to perform this action.&amp;quot; error===&lt;br /&gt;
&lt;br /&gt;
If you see the '''&amp;quot;Forbidden (#403). You are not allowed to perform this action.&amp;quot;''' error, one of the possible reasons is that the job was moved to draft by a manager of the company you cooperate with.&lt;br /&gt;
Please contact them directly to check if that is the case.&lt;br /&gt;
&lt;br /&gt;
[[File:Forbidden 403.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
:'''How can I access the needed page?'''&lt;br /&gt;
&lt;br /&gt;
There may be two cases:&lt;br /&gt;
&lt;br /&gt;
;A. I already registered a vendor account before.&lt;br /&gt;
:1. Log out of the current account.&lt;br /&gt;
:2. Log in to the corresponding vendor account.&lt;br /&gt;
&lt;br /&gt;
If you do not remember your credentials, please follow this instruction to restore access to your account: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]&lt;br /&gt;
&lt;br /&gt;
;B. I have not registered a vendor account yet.&lt;br /&gt;
:1. Log out of your current account.&lt;br /&gt;
:2. Find the invitation email in your mailbox (you can search by &amp;quot;You are invited as a vendor to&amp;quot;).&lt;br /&gt;
:3. Follow the corresponding link in the email to complete the registration.&lt;br /&gt;
&lt;br /&gt;
A more detailed instruction here: [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]&lt;br /&gt;
&lt;br /&gt;
Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;Your user account has been disabled.&amp;quot; warning===&lt;br /&gt;
If you see the message'''&amp;quot;Your user account has been disabled.&amp;quot;''', it means that the company you work with has disabled your access to the system.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Vendor_account_disabled_error_cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===&amp;quot;This account license has expired.&amp;quot; warning===&lt;br /&gt;
&lt;br /&gt;
If you see the message '''&amp;quot;This account license has expired.&amp;quot;''', it means that Protemos.com license has expired for the company you work with.&lt;br /&gt;
&lt;br /&gt;
Please contact the company directly to resolve this issue.&lt;br /&gt;
&lt;br /&gt;
[[File:Expired-license-vendor-view cropped.png|1070px]]&lt;br /&gt;
&lt;br /&gt;
===Why can't I invoice receivables?===&lt;br /&gt;
&lt;br /&gt;
For receivables to be invoiced, several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding jobs should have the &amp;quot;'''Completion accepted'''&amp;quot; status.&lt;br /&gt;
&lt;br /&gt;
2. The corresponding payment method should be specified by the manager. &lt;br /&gt;
If the payment method is not specified, you will see a notification:&lt;br /&gt;
&lt;br /&gt;
[[File:No payment method notification.png|border|1070px]]&lt;br /&gt;
&lt;br /&gt;
In this case, you may contact the manager of the company you cooperate with directly.&lt;br /&gt;
You can do that using their email address that you can find in the signature of the invitation email you received from the system or using the Protemos [[Vendor_user_manual#Messages|&amp;lt;U&amp;gt;'''messaging'''&amp;lt;/U&amp;gt;]] feature on a specific job page.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are no buttons '''“Invoice selected”''' or '''“Invoice all filtered”''' on the &amp;lt;U&amp;gt;[https://cloud.protemos.com/payable/index '''Receivables''']&amp;lt;/U&amp;gt; page, it means that the ability for vendors to invoice receivables has been disabled by the manager.&lt;br /&gt;
&lt;br /&gt;
For more info on how to issue invoices, please check this [[Vendor_user_manual#Invoicing|&amp;lt;U&amp;gt;'''page'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
=== The job is done, but the translation company has not paid me yet ===&lt;br /&gt;
&lt;br /&gt;
Protemos is a platform used by translation companies to manage their business. &lt;br /&gt;
&lt;br /&gt;
We will gladly help you with any technical issues, but we are not involved in any relations between the users of our system.&lt;br /&gt;
&lt;br /&gt;
All the payments are done outside Protemos as it is not connected with any payment system. The manager just records them on Protemos after the payment is done using specific payment systems.&lt;br /&gt;
&lt;br /&gt;
So, if you have any payment issues with your clients, please contact them directly. You can do that using their email address that you can find in the signature of emails you received from the system or using the Protemos messaging feature on a specific job or invoice page.&lt;br /&gt;
&lt;br /&gt;
=== How can I find new clients on Protemos? ===&lt;br /&gt;
&lt;br /&gt;
Protemos system is not a job portal. It is a Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices, tracking payments, coordinating vendors, storing files, etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.&lt;br /&gt;
&lt;br /&gt;
Please check '''&amp;lt;U&amp;gt;https://wiki.protemos.com&amp;lt;/U&amp;gt;''' to get a better idea of the system.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Production and settings'''==&lt;br /&gt;
&lt;br /&gt;
===How to set up your Enterprise account===&lt;br /&gt;
&lt;br /&gt;
* Invite your &amp;lt;U&amp;gt;[[Managers_list|'''managers''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Define the system values (&amp;lt;U&amp;gt;[[Language_pairs|'''language pairs''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Services|'''services''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Specializations |'''specializations''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Units|'''units''']]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Currencies|'''currencies''']]&amp;lt;/U&amp;gt;);&lt;br /&gt;
* Set up the &amp;lt;U&amp;gt;[[Payment_methods|'''payment methods''']]&amp;lt;/U&amp;gt;;&lt;br /&gt;
* Create client profiles;&lt;br /&gt;
* Invite your vendors.&lt;br /&gt;
&lt;br /&gt;
=== Why some prices are not displayed as relevant when adding a unit-based/CAT log-based receivable/payable? ===&lt;br /&gt;
&lt;br /&gt;
In general, the system displays the prices as relevant only if there are such that correspond to the values entered.&lt;br /&gt;
&lt;br /&gt;
In other words, specific prices (for example, for a certain specialization/service/language pair) are not displayed if the values of the job are different.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For example, prices for Editing will not be displayed as relevant when adding a payable to a job with Translation service.&lt;br /&gt;
&lt;br /&gt;
If service A is specified within the job, prices for the same specialisation, vendor, unit, etc., but for service B will not be displayed as relevant.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
===Why can't I issue invoices?===&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''receivables''', please make sure that there is a default payment method specified on the [https://cloud.protemos.com/account-payment-method/index &amp;lt;U&amp;gt;'''Payment methods'''&amp;lt;/U&amp;gt;] page. If it is not specified, follow this [[Change_default_payment_method|&amp;lt;U&amp;gt;'''instruction'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
* To invoice the '''payables''', several conditions should be met:&lt;br /&gt;
&lt;br /&gt;
1. The corresponding job status is &amp;quot;&amp;lt;U&amp;gt;[[Job_view#Completion_accepted_.2F_rejected|'''Completion accepted''']]&amp;lt;/U&amp;gt;&amp;quot;.&lt;br /&gt;
&lt;br /&gt;
2. There is a default payment method specified in the vendor's profile.&lt;br /&gt;
&lt;br /&gt;
More info on how to add and set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
More info on how to set the default payment method for a vendor [[Vendor_view_page,_Payment_methods_tab#Change_default_payment_method|&amp;lt;U&amp;gt;'''here'''&amp;lt;/U&amp;gt;]].&lt;br /&gt;
&lt;br /&gt;
===How can I edit invoices?===&lt;br /&gt;
&lt;br /&gt;
To edit a client or vendor invoice, click '''&amp;quot;More actions&amp;quot;''', then click '''&amp;quot;Update&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Edit invoice.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
If you cannot edit and delete the invoice, add/remove taxes, or add/unlink receivables/payables, it might be due to several reasons:&lt;br /&gt;
&lt;br /&gt;
====The client invoice is already sent or marked as sent====&lt;br /&gt;
&lt;br /&gt;
An invoice that is sent or marked as sent is &amp;quot;locked&amp;quot; and cannot be edited or deleted.&lt;br /&gt;
&lt;br /&gt;
To be able to edit the invoice again, mark it as unsent first:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is sent.1.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
====The invoice is covered by the payment====&lt;br /&gt;
&lt;br /&gt;
If the invoice is covered by the payment, and you cannot make needed changes, scroll down to the '''Linked payments''' section and unlink the payment(s) connected to this invoice:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoice is covered by payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Once you make the needed changes to the invoice, you can link the payment(s) back again.&lt;br /&gt;
&lt;br /&gt;
To do so, go to the &amp;lt;U&amp;gt;[https://cloud.protemos.com/client-payment/index '''Client payments''']&amp;lt;/U&amp;gt; page (or &amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor-payment/index '''Vendor payments''']&amp;lt;/U&amp;gt; if it is a vendor invoice) and find the corresponding payment.&lt;br /&gt;
&lt;br /&gt;
Open it, scroll down to the '''Linked invoices''' section and click '''&amp;quot;Link invoices&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
Select the corresponding invoice and click '''&amp;quot;Link selected invoices&amp;quot;''': &lt;br /&gt;
&lt;br /&gt;
[[File:Link invoice back to payment2.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The invoice will be linked with the payment back again.&lt;br /&gt;
&lt;br /&gt;
===Why can’t I change the job’s status?===&lt;br /&gt;
&lt;br /&gt;
To change the job’s status, please put the job in the '''&amp;quot;Draft&amp;quot;''' status first:&lt;br /&gt;
&lt;br /&gt;
[[File:Put job in draft1.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the &amp;quot;&amp;lt;U&amp;gt;[[Change job status|'''Change status''']]&amp;lt;/U&amp;gt;&amp;quot; button:&lt;br /&gt;
&lt;br /&gt;
[[File:Change job's status.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
* If there is no '''“Draft”''' button, it means that there is at least one invoiced payable created for this job.&lt;br /&gt;
&lt;br /&gt;
In this case, such a payable should be unlinked from the invoice first. This can be done on the corresponding invoice page. More info here: &amp;lt;U&amp;gt;[[Vendor invoice view#Add and remove payables|'''Add and remove payables''']]&amp;lt;/U&amp;gt; &lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there is a payment linked to the invoice, it should be unlinked first. This can be done on the corresponding invoice page as well, in the '''Linked payments''' section by clicking '''&amp;quot;Unlink&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink payment from the invoice.png|border|900px]]&lt;br /&gt;
&lt;br /&gt;
=== How can I track my administrative expenses in Protemos? ===&lt;br /&gt;
&lt;br /&gt;
To record and track administrative expenses, you may use the dedicated functionality, &amp;lt;U&amp;gt;[[Business expenses list|'''Business expenses''']]&amp;lt;/U&amp;gt;.  &lt;br /&gt;
&lt;br /&gt;
You can analyze your administrative expenditures in different ways.&lt;br /&gt;
&lt;br /&gt;
*On every page (projects, jobs, invoices, payments etc.), you can '''&amp;lt;U&amp;gt;[[Filters| filter data]]&amp;lt;/U&amp;gt;''' by necessary criteria and '''&amp;lt;U&amp;gt;[[Export data to Excel|export]]&amp;lt;/U&amp;gt;''' filtered data into Excel files to use them for further analysis.&lt;br /&gt;
&lt;br /&gt;
*You can also generate various business reports in the system and monitor your administrative expenses in this way.&lt;br /&gt;
&lt;br /&gt;
For instance, you may generate a report detailed only by required criteria (vendors, clients, services, managers etc.).&lt;br /&gt;
&lt;br /&gt;
For more info on reports, please see the '''&amp;lt;U&amp;gt;[[Reports]]&amp;lt;/U&amp;gt;''' page.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I customize my quotes and invoice templates? ===&lt;br /&gt;
&lt;br /&gt;
'''1.''' The information you have defined in your '''[[Account|&amp;lt;U&amp;gt;account&amp;lt;/U&amp;gt;]]''' settings and added to client and vendor profiles are used in quotes and invoices generated by the system.&lt;br /&gt;
&lt;br /&gt;
'''2.''' You can define the necessary '''[[Payment_methods|&amp;lt;U&amp;gt;payment methods&amp;lt;/U&amp;gt;]]''' in '''Settings ⇾ Payment methods'''. Thus, it will be displayed on client invoices.&lt;br /&gt;
You can also define which payment method should be applied in invoices for each individual client '''[[Client view page – General info tab#Settings|&amp;lt;U&amp;gt;(in case payment methods are different for some clients)&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''3.''' As for payment methods for your vendors, you can define them for each individual vendor in '''[[Vendor view page, Payment methods tab|&amp;lt;U&amp;gt;their profiles&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''4.''' You can upload your '''[[Legal entities|&amp;lt;U&amp;gt;company logo&amp;lt;/U&amp;gt;]]'''.&lt;br /&gt;
&lt;br /&gt;
'''5.''' You can create PDF templates for '''[[PDF templates#Client_invoice_PDF_templates|&amp;lt;U&amp;gt;client invoices&amp;lt;/U&amp;gt;]]''', '''[[PDF templates#Vendor_invoice_PDF_templates|&amp;lt;U&amp;gt;vendor invoices&amp;lt;/U&amp;gt;]]''', and '''[[PDF templates#Quote_PDF_templates|&amp;lt;U&amp;gt;quotes&amp;lt;/U&amp;gt;]]'''. Page size, page orientation, and locale can be defined for each template. You can also define which invoice PDF template will be applied for each individual '''[[Client_view_page_–_General_info_tab#Settings|&amp;lt;U&amp;gt;client&amp;lt;/U&amp;gt;]]''' and '''[[Vendor view page, General tab#Settings|&amp;lt;U&amp;gt;vendor&amp;lt;/U&amp;gt;]]''' in their profiles.&lt;br /&gt;
 &lt;br /&gt;
You can use '''[[PDF templates#XHTML_elements_and_attributes|&amp;lt;U&amp;gt;XHTML 1.0&amp;lt;/U&amp;gt;]]''' markup and '''[[PDF_templates#Add_images|&amp;lt;U&amp;gt;add images&amp;lt;/U&amp;gt;]]''' to your templates.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I see invoiced and paid projects on the Projects page? ===&lt;br /&gt;
&lt;br /&gt;
There is no such thing as &amp;quot;invoiced project&amp;quot; or &amp;quot;paid project&amp;quot; in Protemos.&lt;br /&gt;
&lt;br /&gt;
The thing is that projects do not contain invoices. They contain receivables, and receivables are included in invoices. One project may be related to many invoices, and one invoice may include receivables from many projects. &lt;br /&gt;
&lt;br /&gt;
It is possible to invoice just some receivables from the project and leave the others uninvoiced. And there could be &amp;quot;free of charge&amp;quot; projects which cannot contain any receivables. &lt;br /&gt;
&lt;br /&gt;
So it is possible to make a real mess and do not even notice it with the invoice-related filter on the '''Project''' page. &lt;br /&gt;
&lt;br /&gt;
Instead, we'd recommend using a different and more structured approach (please see below).&lt;br /&gt;
&lt;br /&gt;
*You may filter the projects without receivables on the '''[https://cloud.protemos.com/project/index Projects]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Filter projects.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
So if the project is not free of charge and does not contain receivable, it means that you probably forgot to enter receivable (or to mark the project as free of charge).&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Then you may go to '''[https://cloud.protemos.com/project-receivable/index Receivables]''' page and find the receivables which have not been invoiced:&lt;br /&gt;
&lt;br /&gt;
[[File:Receivables not invoiced.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
Here you can also clearly see projects containing the filtered receivables:&lt;br /&gt;
&lt;br /&gt;
[[File:Projects with receivables.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
* Projects cannot be paid (for the above reasons), invoices are paid. So you can check unpaid invoices on the '''[https://cloud.protemos.com/client-invoice/index Client invoices]''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Invoices not paid.1.png|border|1050px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
For a better understanding of the system terminology and objects relations, please check the '''&amp;lt;U&amp;gt;[[Frequently Asked Questions#System terminology|System terminology]]&amp;lt;/U&amp;gt;''' section.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== How can I export reports to PDF files? ===&lt;br /&gt;
&lt;br /&gt;
To do that, please do the following:&lt;br /&gt;
&lt;br /&gt;
1. Open the Google Chrome Web browser and log into your Protemos account.&lt;br /&gt;
&lt;br /&gt;
2. Click the '''Reports''' menu:&lt;br /&gt;
&lt;br /&gt;
[[file:Freelancer reports.png|border|160px]]&lt;br /&gt;
&lt;br /&gt;
3. Go to the required report, generate it, and then click the '''&amp;quot;Ctrl+P&amp;quot;''' buttons.&lt;br /&gt;
&lt;br /&gt;
4. Make sure that the destination is '''Save as PDF''' (if not, you may choose it using the '''Change''' button), adjust settings to configure the display of the report, and click the '''&amp;quot;Save&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[file:New version report.png|border|1100px]]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=== Why all messages are sent from noreply@protemos.com? ===&lt;br /&gt;
&lt;br /&gt;
First, you can use &amp;lt;U&amp;gt;[https://cloud.protemos.com/account/smtp-update your own SMTP server]&amp;lt;/U&amp;gt;, in this case, all notifications will be sent from the email you defined when configuring it.&lt;br /&gt;
&lt;br /&gt;
But if you're using Protemos SMTP server by default, all emails are sent from '''noreply@protemos.com''' as we don't have the right to send emails on behalf of other than protemos.com domains.&lt;br /&gt;
&lt;br /&gt;
It should not be misleading as in almost all cases the system sends emails with the name and email of the person whose action generated this notification in the '''&amp;quot;Reply to&amp;quot;''' field.&lt;br /&gt;
&lt;br /&gt;
Thus, if a recipient uses the '''&amp;quot;Reply to&amp;quot;''' option in their mail client, the email will be sent to the person specified in this field.&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Issues with system performance'''==&lt;br /&gt;
&lt;br /&gt;
===What should I do if cloud.protemos.com is not loading or is loading very slow? ===&lt;br /&gt;
&lt;br /&gt;
Please follow this [[Troubleshooting with website availability and performance|'''&amp;lt;U&amp;gt;instruction&amp;lt;/U&amp;gt;''']].&lt;br /&gt;
&lt;br /&gt;
===How can I speed up my Protemos system if I have ESET NOD antivirus installed?===&lt;br /&gt;
&lt;br /&gt;
When filtering the content transmitted by application protocols, ESET NOD antivirus replaces the Protemos security certificate with its own one. &lt;br /&gt;
&lt;br /&gt;
It can significantly slow down the operation of Protemos. &lt;br /&gt;
&lt;br /&gt;
To fix it, you need to add Protemos certificates to the list of ESET NOD known certificates. &lt;br /&gt;
&lt;br /&gt;
To do that, please follow the instructions below:&lt;br /&gt;
&lt;br /&gt;
1. Open your ESET NOD antivirus.&lt;br /&gt;
&lt;br /&gt;
2. Next, go to the '''Setup'''⇾'''Advanced setup''':&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
[[file:Advance setup.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
3. Then, go to the '''Web and email''' menu and click '''&amp;quot;+&amp;quot;''' to unfold the'''SSL/TLS''' section:&lt;br /&gt;
&lt;br /&gt;
[[file:Web and email.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
4. After that, push '''Edit''' in the '''List of known certificates''' row:&lt;br /&gt;
&lt;br /&gt;
[[file:Edit list of certificates.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
5. Then click '''Add''':&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates 2.png|border|600px]] &lt;br /&gt;
&lt;br /&gt;
and click the '''&amp;quot;URL&amp;quot;''' button to load Protemos certificate from URL:&lt;br /&gt;
&lt;br /&gt;
[[file:Push URL button.png|border|400px]] &lt;br /&gt;
&lt;br /&gt;
Copy the URL address of Protemos from the browser:&lt;br /&gt;
&lt;br /&gt;
[[file:Protemos URL.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
then past it into the URL address field and click '''OK''':&lt;br /&gt;
&lt;br /&gt;
[[file:Put the link.png|border|400px]]&lt;br /&gt;
&lt;br /&gt;
6. Mark '''Ignore''' in the '''Scan action''' section and click '''OK''': &lt;br /&gt;
&lt;br /&gt;
[[file:Add cert.settings.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
7. Having added the certificate, click '''OK''' to save changes:&lt;br /&gt;
&lt;br /&gt;
[[file:List of known certificates.png|border|600px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:red&amp;quot;&amp;gt;'''Note:''' &amp;lt;/span&amp;gt; Also, we recommend to use Google Public DNS IP address for network settings on your computer. More info here:https://developers.google.com/speed/public-dns/docs/using&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
=='''Contact us'''==&lt;br /&gt;
&lt;br /&gt;
===1. Contact support team from your Protemos account===&lt;br /&gt;
&lt;br /&gt;
If you are logged in to your account, you can contact the support team the following way:&lt;br /&gt;
&lt;br /&gt;
Click '''Help''' on the menu bar and click '''&amp;quot;Support&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Support.1.png|border|300px]]&lt;br /&gt;
&lt;br /&gt;
===2. Email Protemos support team directly at [mailto:support@protemos.com support@protemos.com]===&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; You can also check if there is an answer to your question in our [https://wiki.protemos.com/wiki/Frequently_Asked_Questions &amp;lt;U&amp;gt;'''Protemos Frequently Asked Questions'''&amp;lt;/U&amp;gt;]&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;br /&gt;
&lt;br /&gt;
== '''System terminology''' ==&lt;br /&gt;
&lt;br /&gt;
Below you can see a simplified diagram presenting relations between objects in the system.&lt;br /&gt;
&lt;br /&gt;
[[File:System terminology.jpg|border|750px]]&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client'''&amp;lt;/span&amp;gt;: a company or individual the project/quote is created for. Client profile should be created first to be able to create projects and quotes for them.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor'''&amp;lt;/span&amp;gt;: a supplier doing a job for you (in-house staff, freelancers, subcontractor companies). Vendor profile should be created first to be able to assign them to jobs.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Quote'''&amp;lt;/span&amp;gt;: a commercial offer (a potential project). Can be sent via email through the system. If accepted, can be transformed into a project with all the data automatically transferred.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;: source files from the client if provided.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors. Please note that vendors have no access to jobs at the quote stage.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:#007C5C&amp;quot;&amp;gt;'''Project'''&amp;lt;/span&amp;gt;: the central object in the system. Contains files, jobs, client and vendor finances.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project input files'''&amp;lt;/span&amp;gt;: source file(s) from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Project output files'''&amp;lt;/span&amp;gt;: file(s) to be delivered to the client.&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Receivables'''&amp;lt;/span&amp;gt;: amount(s) to receive from the client.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client invoice'''&amp;lt;/span&amp;gt;: contains receivable(s) from one or several projects.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#DFDF00&amp;quot;&amp;gt;'''Client payment'''&amp;lt;/span&amp;gt;: recorded payment from the client covering the invoice.&lt;br /&gt;
&lt;br /&gt;
# &amp;lt;span style=&amp;quot;color:#7000DF&amp;quot;&amp;gt;'''Jobs'''&amp;lt;/span&amp;gt;: tasks assigned to vendors.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Files'''&amp;lt;/span&amp;gt;&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job input files'''&amp;lt;/span&amp;gt;: files(s) for the vendor to work on.&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:grey&amp;quot;&amp;gt;'''Job output files'''&amp;lt;/span&amp;gt;: file(s) delivered by a vendor.&lt;br /&gt;
## &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Payables'''&amp;lt;/span&amp;gt;: amount(s) to pay to vendors. Once a payable is added, the &amp;quot;Download PO&amp;quot; button appears (available for vendors as well).&lt;br /&gt;
### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor invoice'''&amp;lt;/span&amp;gt;: can be issued either by a manager or a vendor. Contains payable(s) from one or several jobs.&lt;br /&gt;
#### &amp;lt;span style=&amp;quot;color:#55C601&amp;quot;&amp;gt;'''Vendor payment'''&amp;lt;/span&amp;gt;: recorded payment to the vendor covering the invoice. Vendor is notified upon payment creation.&lt;br /&gt;
&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
=='''Error reporting'''==&lt;br /&gt;
If you encounter an error when using the application, please email us at [mailto:support@protemos.com support@protemos.com] with the following information:&lt;br /&gt;
&lt;br /&gt;
1. '''Steps to reproduce the error.'''&lt;br /&gt;
&lt;br /&gt;
2. '''A screenshot of the error.''' &lt;br /&gt;
&lt;br /&gt;
Please make sure the screenshot contains the '''URL (address) of the page''', ''' current user's account information''', '''timestamp''', as in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Sample_error.png|border|800px]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
[[File:Redirect.jpg|40px|link=Frequently Asked Questions]] Back to the '''table of contents'''.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Import_vendors_from_Excel&amp;diff=25360</id>
		<title>Import vendors from Excel</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Import_vendors_from_Excel&amp;diff=25360"/>
				<updated>2026-03-24T09:41:46Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__TOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
''Vendors import page: [http://cloud.protemos.com/vendor-import/index/ http://cloud.protemos.com/vendor-import/index]'' &lt;br /&gt;
&lt;br /&gt;
Watch our video tutorial on '''how to import vendors''' — [[File:YT client.png|40px|link=https://youtu.be/Vp_pEUGQG_4]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
If you already have the list of vendors, their specializations, language pairs, contacts, and prices, you can easily import all the info on this page without entering such information manually.&lt;br /&gt;
&lt;br /&gt;
'''First of all, before downloading the templates for importing, add the system values to the system because you'll need to select them from dropdown lists in the templates when populating them with the vendors' info.&lt;br /&gt;
&lt;br /&gt;
It helps to avoid related errors when uploading the templates back into the system.&lt;br /&gt;
The system values are '''&amp;lt;U&amp;gt;[[Add language pairs|language pairs]]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Create service|services]]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Create specialization|specializations]]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Create unit|units]]&amp;lt;/U&amp;gt;, and &amp;lt;U&amp;gt;[[Currencies#Add currencies|currencies]]&amp;lt;/U&amp;gt;.'''&lt;br /&gt;
&lt;br /&gt;
To import vendors, go to the '''&amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor/index Vendors]&amp;lt;/U&amp;gt;''' page and click the '''&amp;quot;Import from Excel&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendors button.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The vendors' information is imported step-by-step.&lt;br /&gt;
&lt;br /&gt;
Please note that you have to import the '''Vendors.xls''' template first so that vendor profiles are created (this template also allows you to enter general information about vendors). Once it is done, you may import the other templates in any order:&lt;br /&gt;
&lt;br /&gt;
* '''Vendors services''' — to enter services for vendors.&lt;br /&gt;
* '''Vendors language pairs''' — to enter language pairs for vendors. &lt;br /&gt;
* '''Vendors specializations''' — to enter specializations for vendors.&lt;br /&gt;
* '''Vendors contacts''' — for entering the information on additional contact persons.&lt;br /&gt;
* '''Vendors prices''' — to import prices for vendors.&lt;br /&gt;
* '''Vendors payments''' — to import the payments for vendors.&lt;br /&gt;
&lt;br /&gt;
To import vendors:&lt;br /&gt;
&lt;br /&gt;
1. Download the template file for import by clicking the '''&amp;quot;Download Excel template&amp;quot;''' link, and fill it out (below, there are detailed instructions for each template). &lt;br /&gt;
&lt;br /&gt;
2. Click the '''&amp;quot;Choose file&amp;quot;''' button to upload the template with your information into the system.&lt;br /&gt;
&lt;br /&gt;
3. Click the '''&amp;quot;Submit&amp;quot;''' button to import the template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendors from excel.png|border|220px]]&lt;br /&gt;
&lt;br /&gt;
If the filled file has no mistakes, the information from it will be imported into the system. &lt;br /&gt;
&lt;br /&gt;
Otherwise, the file will be returned with an indication of the found mistakes in the '''Errors''' column. Correct the mistakes to be able to import the information again.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The importing feature can only be used for creating new profiles. It cannot be used for updating already existing ones (in this case, the template will be re-downloaded with a notification that the names are already used).&lt;br /&gt;
&lt;br /&gt;
== '''Import vendors' general information''' ==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''Vendors''' template. Here you can see the following:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendors.5.png|border|1650px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about vendors.&lt;br /&gt;
&lt;br /&gt;
* The following fields are mandatory to fill in: '''First name'''; '''Last name'''; '''Email'''; '''Name'''; '''Type'''; '''Default legal entity'''; '''Default currency'''.&lt;br /&gt;
&lt;br /&gt;
Also, you may fill in the '''&amp;quot;Can log in&amp;quot;''', '''&amp;quot;Assignable&amp;quot;''', and '''&amp;quot;Finances visible&amp;quot;''' fields so that you do not specify these settings manually for each vendor after the template is already imported (please check the instructions below).&lt;br /&gt;
&lt;br /&gt;
3. You need to select required fields from drop-down lists: '''Gender''', '''Type''', '''Default legal entity''', '''Country''', and  '''Default currency'''. &lt;br /&gt;
&lt;br /&gt;
*'''Gender'''&lt;br /&gt;
&lt;br /&gt;
[[File:Gender.png|border|80px]]&lt;br /&gt;
&lt;br /&gt;
*'''Type''' — company, freelancer, in-house:&lt;br /&gt;
&lt;br /&gt;
[[File:Type.png|border|150px]]&lt;br /&gt;
&lt;br /&gt;
*'''Default legal entity''' — if you are using more than 1 legal entity for your business, you may enter them all into the system. For more info, please check the '''&amp;lt;U&amp;gt;[[Legal entities]]&amp;lt;/U&amp;gt;''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Default le import.png|border|200px]]&lt;br /&gt;
&lt;br /&gt;
*'''Country''' — should be specified using ISO-3166 alpha-2 code (see the list of codes here — '''https://en.wikipedia.org/wiki/ISO_3166-1'''):&lt;br /&gt;
&lt;br /&gt;
[[File:Country 2.png|border|140px]]&lt;br /&gt;
&lt;br /&gt;
*'''Default currency''' — you should define this list for your account in Protemos before downloading the template. For more details, please check the '''&amp;lt;U&amp;gt;[[Currencies]]&amp;lt;/U&amp;gt;''' page: &lt;br /&gt;
&lt;br /&gt;
[[File:Default currency.png|border|150px]]&lt;br /&gt;
&lt;br /&gt;
4. You need to enter '''1''' or '''0''' in the required fields: '''Can log in''', '''Assignable''', '''Finances visible''', '''Works with all services''', '''Works with all language pairs''', and '''Works with all specializations'''.&lt;br /&gt;
&lt;br /&gt;
*'''Can log in''': &lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors will be able to log in (in that case, vendors will get invitation emails from the system once you import the template). &lt;br /&gt;
&lt;br /&gt;
'''0''' — vendors will not be able to log in (in that case, invitation emails from the system will not be sent, but you can &amp;lt;U&amp;gt;'''[[Vendor view page, General tab#Primary user|invite vendors later]]'''&amp;lt;/U&amp;gt;).&lt;br /&gt;
&lt;br /&gt;
If this field is left blank, the vendors will not receive the invitation emails and will not be able to log in.&lt;br /&gt;
&lt;br /&gt;
*'''Assignable''': &lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors will appear in the drop-down lists while assigning jobs.&lt;br /&gt;
&lt;br /&gt;
'''0''' — vendors will not appear in the drop-down lists, thus, you will not be able to assign jobs to them.&lt;br /&gt;
&lt;br /&gt;
If this field is left blank, the vendors will not appear in the drop-down list.&lt;br /&gt;
&lt;br /&gt;
'' You can change this setting in vendors' profiles at any time. For more details, please check the '''&amp;lt;U&amp;gt;[[Update vendor details#Assignability|Assignability]]&amp;lt;/U&amp;gt;''' section.''&lt;br /&gt;
&lt;br /&gt;
*'''Finances visible''': &lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors can see their finances.&lt;br /&gt;
&lt;br /&gt;
'''0''' — the finances are hidden, and vendors will not get any finance-related notification.&lt;br /&gt;
&lt;br /&gt;
If this field is left blank, the finances will be hidden for vendors.&lt;br /&gt;
&lt;br /&gt;
'' You can change this setting in vendors' profiles at any time. For more details, please check the &amp;lt;U&amp;gt;'''[[Update vendor details#Access to finances|Access to finances]]'''&amp;lt;/U&amp;gt; section.''&lt;br /&gt;
&lt;br /&gt;
*'''Works with all services''':&lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors provide all the services;&lt;br /&gt;
&lt;br /&gt;
'''0''' — enter '''0''' if you need to select what services your vendors provide. It can be specified in the [[Vendor_view_page,_Services|'''&amp;quot;&amp;lt;U&amp;gt;Services&amp;lt;/U&amp;gt;&amp;quot;''']] tab once the vendor profile is created or using the dedicated import template — '''VendorService.xlsx'''&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If '''1''' is entered, you will not be able to use the dedicated template for services importing later on (in this case, it will be possible to specify what services are provided by each vendor only manually).&lt;br /&gt;
&lt;br /&gt;
If this field is left empty, it will also be indicated that the vendor(s) works with all the services.&lt;br /&gt;
&lt;br /&gt;
*'''Works with all language pairs''':&lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors work with all the language pairs&lt;br /&gt;
&lt;br /&gt;
'''0''' — enter '''0''' if you need to select what language pairs your vendors work with. It can be specified in the [[Vendor_view_page,_Language_pairs|'''&amp;quot;&amp;lt;U&amp;gt;Language pairs&amp;lt;/U&amp;gt;&amp;quot;''']] tab once the vendor profile is created or using the dedicated import template.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If '''1''' is entered, you will not be able to use the dedicated template for language pairs importing later on (in this case, it will be possible to specify what language pairs each vendor works with only manually).&lt;br /&gt;
&lt;br /&gt;
If this field is left empty, it will also be indicated that the vendor(s) works with all the language pairs.&lt;br /&gt;
&lt;br /&gt;
*'''Works with all specializations''':&lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors work with all the specializations;&lt;br /&gt;
&lt;br /&gt;
'''0''' — enter '''0''' if you need to select what specializations your vendors work with. It can be specified in the [[Vendor_view_page,_Specializations|'''&amp;quot;&amp;lt;U&amp;gt;Specializations&amp;lt;/U&amp;gt;&amp;quot;''']] tab once the vendor profile is created or using the dedicated import template.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If '''1''' is entered, you will not be able to use the dedicated template for specializations importing later on (in this case, it will be possible to specify what specializations each vendor works with only manually).&lt;br /&gt;
&lt;br /&gt;
If this field is left empty, it will also be indicated that the vendor(s) works with all the specializations.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
== '''Import vendors' services''' ==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS SERVICES''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor services3.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors' services.&lt;br /&gt;
&lt;br /&gt;
3. You will need to select the required '''Service''' from the drop-down list in the template. You should define the '''&amp;lt;U&amp;gt;[[Services]]&amp;lt;/U&amp;gt;''' before downloading the template:&lt;br /&gt;
&lt;br /&gt;
4. If you need to enter several services for the vendor, you should add each of them in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor services4.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' specializations'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS SPECIALIZATIONS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor spec.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors' specializations.&lt;br /&gt;
&lt;br /&gt;
3. You will need to select the required '''Specialization''' from the drop-down list in the template. You should define the '''&amp;lt;U&amp;gt;[[Specializations]]&amp;lt;/U&amp;gt;'''  before downloading the template:&lt;br /&gt;
&lt;br /&gt;
[[File:sps.png|border|180px]]&lt;br /&gt;
&lt;br /&gt;
4. If you need to enter several specializations for the vendor, you should add each of them in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor multiple spec.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' language pairs'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS LANGUAGE PAIRS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor lang pairs.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors.&lt;br /&gt;
&lt;br /&gt;
3. Please select the required '''Languages''' from drop-down lists. You should define '''&amp;lt;U&amp;gt;[[Language pairs]]&amp;lt;/U&amp;gt;''' before downloading the template:&lt;br /&gt;
&lt;br /&gt;
[[File:1source lan.png|border|115px]] [[File:2target lang.png|border|115px]]&lt;br /&gt;
 &lt;br /&gt;
4. If you need to enter several language pairs for the vendor, you should add each of them in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import multiple lang pairs.2.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' contacts'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS CONTACTS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import contacts.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors' contacts and select the gender from the drop-down list if necessary.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' prices'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS PRICES''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor prices.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors.&lt;br /&gt;
&lt;br /&gt;
3. Please select the required  '''Service''', '''Languages''', '''Specialization''', '''Unit''', and '''Currency''' from drop-down lists. You should define System values before downloading the template.&lt;br /&gt;
&lt;br /&gt;
4.  If you need to enter specific prices for different specializations, language pairs, services, currencies, and units for the vendor, you should add all needed combinations in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import multiple prices for vendor.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' payments'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS PAYMENTS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor payments.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors.&lt;br /&gt;
&lt;br /&gt;
3. Please select the required '''Currency''' from drop-down list. You should define '''&amp;lt;U&amp;gt;[[Currencies]]&amp;lt;/U&amp;gt;''' before downloading the template.&lt;br /&gt;
&lt;br /&gt;
[[File:1currencypaymtemplate.png|border|118px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Import_vendors_from_Excel&amp;diff=25359</id>
		<title>Import vendors from Excel</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Import_vendors_from_Excel&amp;diff=25359"/>
				<updated>2026-03-24T09:40:55Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
''Vendors import page: [http://cloud.protemos.com/vendor-import/index/ http://cloud.protemos.com/vendor-import/index]'' &lt;br /&gt;
&lt;br /&gt;
Watch our video tutorial on '''how to import vendors''' — [[File:YT client.png|40px|link=https://youtu.be/Vp_pEUGQG_4]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
If you already have the list of vendors, their specializations, language pairs, contacts, and prices, you can easily import all the info on this page without entering such information manually.&lt;br /&gt;
&lt;br /&gt;
'''First of all, before downloading the templates for importing, add the system values to the system because you'll need to select them from dropdown lists in the templates when populating them with the vendors' info.&lt;br /&gt;
&lt;br /&gt;
It helps to avoid related errors when uploading the templates back into the system.&lt;br /&gt;
The system values are '''&amp;lt;U&amp;gt;[[Add language pairs|language pairs]]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Create service|services]]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Create specialization|specializations]]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Create unit|units]]&amp;lt;/U&amp;gt;, and &amp;lt;U&amp;gt;[[Currencies#Add currencies|currencies]]&amp;lt;/U&amp;gt;.'''&lt;br /&gt;
&lt;br /&gt;
To import vendors, go to the '''&amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor/index Vendors]&amp;lt;/U&amp;gt;''' page and click the '''&amp;quot;Import from Excel&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendors button.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The vendors' information is imported step-by-step.&lt;br /&gt;
&lt;br /&gt;
Please note that you have to import the '''Vendors.xls''' template first so that vendor profiles are created (this template also allows you to enter general information about vendors). Once it is done, you may import the other templates in any order:&lt;br /&gt;
&lt;br /&gt;
* '''Vendors services''' — to enter services for vendors.&lt;br /&gt;
* '''Vendors language pairs''' — to enter language pairs for vendors. &lt;br /&gt;
* '''Vendors specializations''' — to enter specializations for vendors.&lt;br /&gt;
* '''Vendors contacts''' — for entering the information on additional contact persons.&lt;br /&gt;
* '''Vendors prices''' — to import prices for vendors.&lt;br /&gt;
* '''Vendors payments''' — to import the payments for vendors.&lt;br /&gt;
&lt;br /&gt;
To import vendors:&lt;br /&gt;
&lt;br /&gt;
1. Download the template file for import by clicking the '''&amp;quot;Download Excel template&amp;quot;''' link, and fill it out (below, there are detailed instructions for each template). &lt;br /&gt;
&lt;br /&gt;
2. Click the '''&amp;quot;Choose file&amp;quot;''' button to upload the template with your information into the system.&lt;br /&gt;
&lt;br /&gt;
3. Click the '''&amp;quot;Submit&amp;quot;''' button to import the template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendors from excel.png|border|220px]]&lt;br /&gt;
&lt;br /&gt;
If the filled file has no mistakes, the information from it will be imported into the system. &lt;br /&gt;
&lt;br /&gt;
Otherwise, the file will be returned with an indication of the found mistakes in the '''Errors''' column. Correct the mistakes to be able to import the information again.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The importing feature can only be used for creating new profiles. It cannot be used for updating already existing ones (in this case, the template will be re-downloaded with a notification that the names are already used).&lt;br /&gt;
&lt;br /&gt;
== '''Import vendors' general information''' ==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''Vendors''' template. Here you can see the following:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendors.5.png|border|1650px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about vendors.&lt;br /&gt;
&lt;br /&gt;
* The following fields are mandatory to fill in: '''First name'''; '''Last name'''; '''Email'''; '''Name'''; '''Type'''; '''Default legal entity'''; '''Default currency'''.&lt;br /&gt;
&lt;br /&gt;
Also, you may fill in the '''&amp;quot;Can log in&amp;quot;''', '''&amp;quot;Assignable&amp;quot;''', and '''&amp;quot;Finances visible&amp;quot;''' fields so that you do not specify these settings manually for each vendor after the template is already imported (please check the instructions below).&lt;br /&gt;
&lt;br /&gt;
3. You need to select required fields from drop-down lists: '''Gender''', '''Type''', '''Default legal entity''', '''Country''', and  '''Default currency'''. &lt;br /&gt;
&lt;br /&gt;
*'''Gender'''&lt;br /&gt;
&lt;br /&gt;
[[File:Gender.png|border|80px]]&lt;br /&gt;
&lt;br /&gt;
*'''Type''' — company, freelancer, in-house:&lt;br /&gt;
&lt;br /&gt;
[[File:Type.png|border|150px]]&lt;br /&gt;
&lt;br /&gt;
*'''Default legal entity''' — if you are using more than 1 legal entity for your business, you may enter them all into the system. For more info, please check the '''&amp;lt;U&amp;gt;[[Legal entities]]&amp;lt;/U&amp;gt;''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Default le import.png|border|200px]]&lt;br /&gt;
&lt;br /&gt;
*'''Country''' — should be specified using ISO-3166 alpha-2 code (see the list of codes here — '''https://en.wikipedia.org/wiki/ISO_3166-1'''):&lt;br /&gt;
&lt;br /&gt;
[[File:Country 2.png|border|140px]]&lt;br /&gt;
&lt;br /&gt;
*'''Default currency''' — you should define this list for your account in Protemos before downloading the template. For more details, please check the '''&amp;lt;U&amp;gt;[[Currencies]]&amp;lt;/U&amp;gt;''' page: &lt;br /&gt;
&lt;br /&gt;
[[File:Default currency.png|border|150px]]&lt;br /&gt;
&lt;br /&gt;
4. You need to enter '''1''' or '''0''' in the required fields: '''Can log in''', '''Assignable''', '''Finances visible''', '''Works with all services''', '''Works with all language pairs''', and '''Works with all specializations'''.&lt;br /&gt;
&lt;br /&gt;
*'''Can log in''': &lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors will be able to log in (in that case, vendors will get invitation emails from the system once you import the template). &lt;br /&gt;
&lt;br /&gt;
'''0''' — vendors will not be able to log in (in that case, invitation emails from the system will not be sent, but you can &amp;lt;U&amp;gt;'''[[Vendor view page, General tab#Primary user|invite vendors later]]'''&amp;lt;/U&amp;gt;).&lt;br /&gt;
&lt;br /&gt;
If this field is left blank, the vendors will not receive the invitation emails and will not be able to log in.&lt;br /&gt;
&lt;br /&gt;
*'''Assignable''': &lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors will appear in the drop-down lists while assigning jobs.&lt;br /&gt;
&lt;br /&gt;
'''0''' — vendors will not appear in the drop-down lists, thus, you will not be able to assign jobs to them.&lt;br /&gt;
&lt;br /&gt;
If this field is left blank, the vendors will not appear in the drop-down list.&lt;br /&gt;
&lt;br /&gt;
'' You can change this setting in vendors' profiles at any time. For more details, please check the '''&amp;lt;U&amp;gt;[[Update vendor details#Assignability|Assignability]]&amp;lt;/U&amp;gt;''' section.''&lt;br /&gt;
&lt;br /&gt;
*'''Finances visible''': &lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors can see their finances.&lt;br /&gt;
&lt;br /&gt;
'''0''' — the finances are hidden, and vendors will not get any finance-related notification.&lt;br /&gt;
&lt;br /&gt;
If this field is left blank, the finances will be hidden for vendors.&lt;br /&gt;
&lt;br /&gt;
'' You can change this setting in vendors' profiles at any time. For more details, please check the &amp;lt;U&amp;gt;'''[[Update vendor details#Access to finances|Access to finances]]'''&amp;lt;/U&amp;gt; section.''&lt;br /&gt;
&lt;br /&gt;
*'''Works with all services''':&lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors provide all the services;&lt;br /&gt;
&lt;br /&gt;
'''0''' — enter '''0''' if you need to select what services your vendors provide. It can be specified in the [[Vendor_view_page,_Services|'''&amp;quot;&amp;lt;U&amp;gt;Services&amp;lt;/U&amp;gt;&amp;quot;''']] tab once the vendor profile is created or using the dedicated import template — '''VendorService.xlsx'''&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If '''1''' is entered, you will not be able to use the dedicated template for services importing later on (in this case, it will be possible to specify what services are provided by each vendor only manually).&lt;br /&gt;
&lt;br /&gt;
If this field is left empty, it will also be indicated that the vendor(s) works with all the services.&lt;br /&gt;
&lt;br /&gt;
*'''Works with all language pairs''':&lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors work with all the language pairs&lt;br /&gt;
&lt;br /&gt;
'''0''' — enter '''0''' if you need to select what language pairs your vendors work with. It can be specified in the [[Vendor_view_page,_Language_pairs|'''&amp;quot;&amp;lt;U&amp;gt;Language pairs&amp;lt;/U&amp;gt;&amp;quot;''']] tab once the vendor profile is created or using the dedicated import template.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If '''1''' is entered, you will not be able to use the dedicated template for language pairs importing later on (in this case, it will be possible to specify what language pairs each vendor works with only manually).&lt;br /&gt;
&lt;br /&gt;
If this field is left empty, it will also be indicated that the vendor(s) works with all the language pairs.&lt;br /&gt;
&lt;br /&gt;
*'''Works with all specializations''':&lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors work with all the specializations;&lt;br /&gt;
&lt;br /&gt;
'''0''' — enter '''0''' if you need to select what specializations your vendors work with. It can be specified in the [[Vendor_view_page,_Specializations|'''&amp;quot;&amp;lt;U&amp;gt;Specializations&amp;lt;/U&amp;gt;&amp;quot;''']] tab once the vendor profile is created or using the dedicated import template.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If '''1''' is entered, you will not be able to use the dedicated template for specializations importing later on (in this case, it will be possible to specify what specializations each vendor works with only manually).&lt;br /&gt;
&lt;br /&gt;
If this field is left empty, it will also be indicated that the vendor(s) works with all the specializations.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
== '''Import vendors' services''' ==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS SERVICES''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor services3.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors' services.&lt;br /&gt;
&lt;br /&gt;
3. You will need to select the required '''Service''' from the drop-down list in the template. You should define the '''&amp;lt;U&amp;gt;[[Services]]&amp;lt;/U&amp;gt;''' before downloading the template:&lt;br /&gt;
&lt;br /&gt;
4. If you need to enter several services for the vendor, you should add each of them in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor services4.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' specializations'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS SPECIALIZATIONS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor spec.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors' specializations.&lt;br /&gt;
&lt;br /&gt;
3. You will need to select the required '''Specialization''' from the drop-down list in the template. You should define the '''&amp;lt;U&amp;gt;[[Specializations]]&amp;lt;/U&amp;gt;'''  before downloading the template:&lt;br /&gt;
&lt;br /&gt;
[[File:sps.png|border|180px]]&lt;br /&gt;
&lt;br /&gt;
4. If you need to enter several specializations for the vendor, you should add each of them in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor multiple spec.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' language pairs'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS LANGUAGE PAIRS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor lang pairs.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors.&lt;br /&gt;
&lt;br /&gt;
3. Please select the required '''Languages''' from drop-down lists. You should define '''&amp;lt;U&amp;gt;[[Language pairs]]&amp;lt;/U&amp;gt;''' before downloading the template:&lt;br /&gt;
&lt;br /&gt;
[[File:1source lan.png|border|115px]] [[File:2target lang.png|border|115px]]&lt;br /&gt;
 &lt;br /&gt;
4. If you need to enter several language pairs for the vendor, you should add each of them in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import multiple lang pairs.2.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' contacts'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS CONTACTS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import contacts.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors' contacts and select the gender from the drop-down list if necessary.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' prices'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS PRICES''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor prices.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors.&lt;br /&gt;
&lt;br /&gt;
3. Please select the required  '''Service''', '''Languages''', '''Specialization''', '''Unit''', and '''Currency''' from drop-down lists. You should define System values before downloading the template.&lt;br /&gt;
&lt;br /&gt;
4.  If you need to enter specific prices for different specializations, language pairs, services, currencies, and units for the vendor, you should add all needed combinations in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import multiple prices for vendor.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' payments'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS PAYMENTS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor payments.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors.&lt;br /&gt;
&lt;br /&gt;
3. Please select the required '''Currency''' from drop-down list. You should define '''&amp;lt;U&amp;gt;[[Currencies]]&amp;lt;/U&amp;gt;''' before downloading the template.&lt;br /&gt;
&lt;br /&gt;
[[File:1currencypaymtemplate.png|border|118px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Import_vendors_from_Excel&amp;diff=25358</id>
		<title>Import vendors from Excel</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Import_vendors_from_Excel&amp;diff=25358"/>
				<updated>2026-03-24T09:39:50Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
''Vendors import page: [http://cloud.protemos.com/vendor-import/index/ http://cloud.protemos.com/vendor-import/index]'' &lt;br /&gt;
&lt;br /&gt;
Watch our video tutorial on '''how to import vendors''' — [[File:YT client.png|40px|link=https://youtu.be/Vp_pEUGQG_4]]&lt;br /&gt;
----&lt;br /&gt;
&lt;br /&gt;
__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
If you already have the list of vendors, their specializations, language pairs, contacts, and prices, you can easily import all the info on this page without entering such information manually.&lt;br /&gt;
&lt;br /&gt;
'''First of all, before downloading the templates for importing, add the system values to the system because you'll need to select them from dropdown lists in the templates when populating them with the vendors' info.&lt;br /&gt;
&lt;br /&gt;
It helps to avoid related errors when uploading the templates back into the system.&lt;br /&gt;
The system values are '''&amp;lt;U&amp;gt;[[Add language pairs|language pairs]]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Create service|services]]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Create specialization|specializations]]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Create unit|units]]&amp;lt;/U&amp;gt;, and &amp;lt;U&amp;gt;[[Currencies#Add currencies|currencies]]&amp;lt;/U&amp;gt;.'''&lt;br /&gt;
&lt;br /&gt;
To import vendors, go to the '''&amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor/index Vendors]&amp;lt;/U&amp;gt;''' page and click the '''&amp;quot;Import from Excel&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendors button.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The vendors' information is imported step-by-step.&lt;br /&gt;
&lt;br /&gt;
Please note that you have to import the '''Vendors.xls''' template first so that vendor profiles are created (this template also allows you to enter general information about vendors). Once it is done, you may import the other templates in any order:&lt;br /&gt;
&lt;br /&gt;
* '''Vendors services''' — to enter services for vendors.&lt;br /&gt;
* '''Vendors language pairs''' — to enter language pairs for vendors. &lt;br /&gt;
* '''Vendors specializations''' — to enter specializations for vendors.&lt;br /&gt;
* '''Vendors contacts''' — for entering the information on additional contact persons.&lt;br /&gt;
* '''Vendors prices''' — to import prices for vendors.&lt;br /&gt;
* '''Vendors payments''' — to import the payments for vendors.&lt;br /&gt;
&lt;br /&gt;
To import vendors:&lt;br /&gt;
&lt;br /&gt;
1. Download the template file for import by clicking the '''&amp;quot;Download Excel template&amp;quot;''' link, and fill it out (below, there are detailed instructions for each template). &lt;br /&gt;
&lt;br /&gt;
2. Click the '''&amp;quot;Choose file&amp;quot;''' button to upload the template with your information into the system.&lt;br /&gt;
&lt;br /&gt;
3. Click the '''&amp;quot;Submit&amp;quot;''' button to import the template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendors from excel.png|border|220px]]&lt;br /&gt;
&lt;br /&gt;
If the filled file has no mistakes, the information from it will be imported into the system. &lt;br /&gt;
&lt;br /&gt;
Otherwise, the file will be returned with an indication of the found mistakes in the '''Errors''' column. Correct the mistakes to be able to import the information again.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The importing feature can only be used for creating new profiles. It cannot be used for updating already existing ones (in this case, the template will be re-downloaded with a notification that the names are already used).&lt;br /&gt;
&lt;br /&gt;
== '''Import vendors' general information''' ==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''Vendors''' template. Here you can see the following:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendors.5.png|border|1650px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about vendors.&lt;br /&gt;
&lt;br /&gt;
* The following fields are mandatory to fill in: '''First name'''; '''Last name'''; '''Email'''; '''Name'''; '''Type'''; '''Default legal entity'''; '''Default currency'''.&lt;br /&gt;
&lt;br /&gt;
Also, you may fill in the '''&amp;quot;Can log in&amp;quot;''', '''&amp;quot;Assignable&amp;quot;''', and '''&amp;quot;Finances visible&amp;quot;''' fields so that you do not specify these settings manually for each vendor after the template is already imported (please check the instructions below).&lt;br /&gt;
&lt;br /&gt;
3. You need to select required fields from drop-down lists: '''Gender''', '''Type''', '''Default legal entity''', '''Country''', and  '''Default currency'''. &lt;br /&gt;
&lt;br /&gt;
*'''Gender'''&lt;br /&gt;
&lt;br /&gt;
[[File:Gender.png|border|80px]]&lt;br /&gt;
&lt;br /&gt;
*'''Type''' — company, freelancer, in-house:&lt;br /&gt;
&lt;br /&gt;
[[File:Type.png|border|150px]]&lt;br /&gt;
&lt;br /&gt;
*'''Default legal entity''' — if you are using more than 1 legal entity for your business, you may enter them all into the system. For more info, please check the '''&amp;lt;U&amp;gt;[[Legal entities]]&amp;lt;/U&amp;gt;''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Default le import.png|border|200px]]&lt;br /&gt;
&lt;br /&gt;
*'''Country''' — should be specified using ISO-3166 alpha-2 code (see the list of codes here — '''https://en.wikipedia.org/wiki/ISO_3166-1'''):&lt;br /&gt;
&lt;br /&gt;
[[File:Country 2.png|border|140px]]&lt;br /&gt;
&lt;br /&gt;
*'''Default currency''' — you should define this list for your account in Protemos before downloading the template. For more details, please check the '''&amp;lt;U&amp;gt;[[Currencies]]&amp;lt;/U&amp;gt;''' page: &lt;br /&gt;
&lt;br /&gt;
[[File:Default currency.png|border|150px]]&lt;br /&gt;
&lt;br /&gt;
4. You need to enter '''1''' or '''0''' in the required fields: '''Can log in''', '''Assignable''', '''Finances visible''', '''Works with all services''', '''Works with all language pairs''', and '''Works with all specializations'''.&lt;br /&gt;
&lt;br /&gt;
*'''Can log in''': &lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors will be able to log in (in that case, vendors will get invitation emails from the system once you import the template). &lt;br /&gt;
&lt;br /&gt;
'''0''' — vendors will not be able to log in (in that case, invitation emails from the system will not be sent, but you can &amp;lt;U&amp;gt;'''[[Vendor view page, General tab#Primary user|invite vendors later]]'''&amp;lt;/U&amp;gt;).&lt;br /&gt;
&lt;br /&gt;
If this field is left blank, the vendors will not receive the invitation emails and will not be able to log in.&lt;br /&gt;
&lt;br /&gt;
*'''Assignable''': &lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors will appear in the drop-down lists while assigning jobs.&lt;br /&gt;
&lt;br /&gt;
'''0''' — vendors will not appear in the drop-down lists, thus, you will not be able to assign jobs to them.&lt;br /&gt;
&lt;br /&gt;
If this field is left blank, the vendors will not appear in the drop-down list.&lt;br /&gt;
&lt;br /&gt;
'' You can change this setting in vendors' profiles at any time. For more details, please check the '''&amp;lt;U&amp;gt;[[Update vendor details#Assignability|Assignability]]&amp;lt;/U&amp;gt;''' section.''&lt;br /&gt;
&lt;br /&gt;
*'''Finances visible''': &lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors can see their finances.&lt;br /&gt;
&lt;br /&gt;
'''0''' — the finances are hidden, and vendors will not get any finance-related notification.&lt;br /&gt;
&lt;br /&gt;
If this field is left blank, the finances will be hidden for vendors.&lt;br /&gt;
&lt;br /&gt;
'' You can change this setting in vendors' profiles at any time. For more details, please check the &amp;lt;U&amp;gt;'''[[Update vendor details#Access to finances|Access to finances]]'''&amp;lt;/U&amp;gt; section.''&lt;br /&gt;
&lt;br /&gt;
*'''Works with all services''':&lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors provide all the services;&lt;br /&gt;
&lt;br /&gt;
'''0''' — enter '''0''' if you need to select what services your vendors provide. It can be specified in the [[Vendor_view_page,_Services|'''&amp;quot;&amp;lt;U&amp;gt;Services&amp;lt;/U&amp;gt;&amp;quot;''']] tab once the vendor profile is created or using the dedicated import template — '''VendorService.xlsx'''&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If '''1''' is entered, you will not be able to use the dedicated template for services importing later on (in this case, it will be possible to specify what services are provided by each vendor only manually).&lt;br /&gt;
&lt;br /&gt;
If this field is left empty, it will also be indicated that the vendor(s) works with all the services.&lt;br /&gt;
&lt;br /&gt;
*'''Works with all language pairs''':&lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors work with all the language pairs&lt;br /&gt;
&lt;br /&gt;
'''0''' — enter '''0''' if you need to select what language pairs your vendors work with. It can be specified in the [[Vendor_view_page,_Language_pairs|'''&amp;quot;&amp;lt;U&amp;gt;Language pairs&amp;lt;/U&amp;gt;&amp;quot;''']] tab once the vendor profile is created or using the dedicated import template.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If '''1''' is entered, you will not be able to use the dedicated template for language pairs importing later on (in this case, it will be possible to specify what language pairs each vendor works with only manually).&lt;br /&gt;
&lt;br /&gt;
If this field is left empty, it will also be indicated that the vendor(s) works with all the language pairs.&lt;br /&gt;
&lt;br /&gt;
*'''Works with all specializations''':&lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors work with all the specializations;&lt;br /&gt;
&lt;br /&gt;
'''0''' — enter '''0''' if you need to select what specializations your vendors work with. It can be specified in the [[Vendor_view_page,_Specializations|'''&amp;quot;&amp;lt;U&amp;gt;Specializations&amp;lt;/U&amp;gt;&amp;quot;''']] tab once the vendor profile is created or using the dedicated import template.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If '''1''' is entered, you will not be able to use the dedicated template for specializations importing later on (in this case, it will be possible to specify what specializations each vendor works with only manually).&lt;br /&gt;
&lt;br /&gt;
If this field is left empty, it will also be indicated that the vendor(s) works with all the specializations.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
== '''Import vendors' services''' ==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS SERVICES''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor services3.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors' services.&lt;br /&gt;
&lt;br /&gt;
3. You will need to select the required '''Service''' from the drop-down list in the template. You should define the '''&amp;lt;U&amp;gt;[[Services]]&amp;lt;/U&amp;gt;''' before downloading the template:&lt;br /&gt;
&lt;br /&gt;
4. If you need to enter several services for the vendor, you should add each of them in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor services4.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' specializations'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS SPECIALIZATIONS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor spec.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors' specializations.&lt;br /&gt;
&lt;br /&gt;
3. You will need to select the required '''Specialization''' from the drop-down list in the template. You should define the '''&amp;lt;U&amp;gt;[[Specializations]]&amp;lt;/U&amp;gt;'''  before downloading the template:&lt;br /&gt;
&lt;br /&gt;
[[File:sps.png|border|180px]]&lt;br /&gt;
&lt;br /&gt;
4. If you need to enter several specializations for the vendor, you should add each of them in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor multiple spec.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' language pairs'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS LANGUAGE PAIRS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor lang pairs.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors.&lt;br /&gt;
&lt;br /&gt;
3. Please select the required '''Languages''' from drop-down lists. You should define '''&amp;lt;U&amp;gt;[[Language pairs]]&amp;lt;/U&amp;gt;''' before downloading the template:&lt;br /&gt;
&lt;br /&gt;
[[File:1source lan.png|border|115px]] [[File:2target lang.png|border|115px]]&lt;br /&gt;
 &lt;br /&gt;
4. If you need to enter several language pairs for the vendor, you should add each of them in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import multiple lang pairs.2.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' contacts'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS CONTACTS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import contacts.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors' contacts and select the gender from the drop-down list if necessary.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' prices'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS PRICES''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor prices.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors.&lt;br /&gt;
&lt;br /&gt;
3. Please select the required  '''Service''', '''Languages''', '''Specialization''', '''Unit''', and '''Currency''' from drop-down lists. You should define System values before downloading the template.&lt;br /&gt;
&lt;br /&gt;
4.  If you need to enter specific prices for different specializations, language pairs, services, currencies, and units for the vendor, you should add all needed combinations in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import multiple prices for vendor.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' payments'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS PAYMENTS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor payments.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors.&lt;br /&gt;
&lt;br /&gt;
3. Please select the required '''Currency''' from drop-down list. You should define '''&amp;lt;U&amp;gt;[[Currencies]]&amp;lt;/U&amp;gt;''' before downloading the template.&lt;br /&gt;
&lt;br /&gt;
[[File:1currencypaymtemplate.png|border|118px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=Import_vendors_from_Excel&amp;diff=25357</id>
		<title>Import vendors from Excel</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=Import_vendors_from_Excel&amp;diff=25357"/>
				<updated>2026-03-24T09:34:54Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
''Vendors import page: [http://cloud.protemos.com/vendor-import/index/ http://cloud.protemos.com/vendor-import/index]'' &lt;br /&gt;
&lt;br /&gt;
Watch our video tutorial on '''how to import vendors''' — [[File:YT client.png|40px|link=https://youtu.be/Vp_pEUGQG_4]]&lt;br /&gt;
----&lt;br /&gt;
If you already have the list of vendors, their specializations, language pairs, contacts, and prices, you can easily import all the info on this page without entering such information manually.&lt;br /&gt;
&lt;br /&gt;
__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
'''First of all, before downloading the templates for importing, add the system values to the system because you'll need to select them from dropdown lists in the templates when populating them with the vendors' info.&lt;br /&gt;
&lt;br /&gt;
It helps to avoid related errors when uploading the templates back into the system.&lt;br /&gt;
The system values are '''&amp;lt;U&amp;gt;[[Add language pairs|language pairs]]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Create service|services]]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Create specialization|specializations]]&amp;lt;/U&amp;gt;, &amp;lt;U&amp;gt;[[Create unit|units]]&amp;lt;/U&amp;gt;, and &amp;lt;U&amp;gt;[[Currencies#Add currencies|currencies]]&amp;lt;/U&amp;gt;.'''&lt;br /&gt;
&lt;br /&gt;
To import vendors, go to the '''&amp;lt;U&amp;gt;[https://cloud.protemos.com/vendor/index Vendors]&amp;lt;/U&amp;gt;''' page and click the '''&amp;quot;Import from Excel&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendors button.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
The vendors' information is imported step-by-step.&lt;br /&gt;
&lt;br /&gt;
Please note that you have to import the '''Vendors.xls''' template first so that vendor profiles are created (this template also allows you to enter general information about vendors). Once it is done, you may import the other templates in any order:&lt;br /&gt;
&lt;br /&gt;
* '''Vendors services''' — to enter services for vendors.&lt;br /&gt;
* '''Vendors language pairs''' — to enter language pairs for vendors. &lt;br /&gt;
* '''Vendors specializations''' — to enter specializations for vendors.&lt;br /&gt;
* '''Vendors contacts''' — for entering the information on additional contact persons.&lt;br /&gt;
* '''Vendors prices''' — to import prices for vendors.&lt;br /&gt;
* '''Vendors payments''' — to import the payments for vendors.&lt;br /&gt;
&lt;br /&gt;
To import vendors:&lt;br /&gt;
&lt;br /&gt;
1. Download the template file for import by clicking the '''&amp;quot;Download Excel template&amp;quot;''' link, and fill it out (below, there are detailed instructions for each template). &lt;br /&gt;
&lt;br /&gt;
2. Click the '''&amp;quot;Choose file&amp;quot;''' button to upload the template with your information into the system.&lt;br /&gt;
&lt;br /&gt;
3. Click the '''&amp;quot;Submit&amp;quot;''' button to import the template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendors from excel.png|border|220px]]&lt;br /&gt;
&lt;br /&gt;
If the filled file has no mistakes, the information from it will be imported into the system. &lt;br /&gt;
&lt;br /&gt;
Otherwise, the file will be returned with an indication of the found mistakes in the '''Errors''' column. Correct the mistakes to be able to import the information again.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; The importing feature can only be used for creating new profiles. It cannot be used for updating already existing ones (in this case, the template will be re-downloaded with a notification that the names are already used).&lt;br /&gt;
&lt;br /&gt;
== '''Import vendors' general information''' ==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''Vendors''' template. Here you can see the following:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendors.5.png|border|1650px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about vendors.&lt;br /&gt;
&lt;br /&gt;
* The following fields are mandatory to fill in: '''First name'''; '''Last name'''; '''Email'''; '''Name'''; '''Type'''; '''Default legal entity'''; '''Default currency'''.&lt;br /&gt;
&lt;br /&gt;
Also, you may fill in the '''&amp;quot;Can log in&amp;quot;''', '''&amp;quot;Assignable&amp;quot;''', and '''&amp;quot;Finances visible&amp;quot;''' fields so that you do not specify these settings manually for each vendor after the template is already imported (please check the instructions below).&lt;br /&gt;
&lt;br /&gt;
3. You need to select required fields from drop-down lists: '''Gender''', '''Type''', '''Default legal entity''', '''Country''', and  '''Default currency'''. &lt;br /&gt;
&lt;br /&gt;
*'''Gender'''&lt;br /&gt;
&lt;br /&gt;
[[File:Gender.png|border|80px]]&lt;br /&gt;
&lt;br /&gt;
*'''Type''' — company, freelancer, in-house:&lt;br /&gt;
&lt;br /&gt;
[[File:Type.png|border|150px]]&lt;br /&gt;
&lt;br /&gt;
*'''Default legal entity''' — if you are using more than 1 legal entity for your business, you may enter them all into the system. For more info, please check the '''&amp;lt;U&amp;gt;[[Legal entities]]&amp;lt;/U&amp;gt;''' page:&lt;br /&gt;
&lt;br /&gt;
[[File:Default le import.png|border|200px]]&lt;br /&gt;
&lt;br /&gt;
*'''Country''' — should be specified using ISO-3166 alpha-2 code (see the list of codes here — '''https://en.wikipedia.org/wiki/ISO_3166-1'''):&lt;br /&gt;
&lt;br /&gt;
[[File:Country 2.png|border|140px]]&lt;br /&gt;
&lt;br /&gt;
*'''Default currency''' — you should define this list for your account in Protemos before downloading the template. For more details, please check the '''&amp;lt;U&amp;gt;[[Currencies]]&amp;lt;/U&amp;gt;''' page: &lt;br /&gt;
&lt;br /&gt;
[[File:Default currency.png|border|150px]]&lt;br /&gt;
&lt;br /&gt;
4. You need to enter '''1''' or '''0''' in the required fields: '''Can log in''', '''Assignable''', '''Finances visible''', '''Works with all services''', '''Works with all language pairs''', and '''Works with all specializations'''.&lt;br /&gt;
&lt;br /&gt;
*'''Can log in''': &lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors will be able to log in (in that case, vendors will get invitation emails from the system once you import the template). &lt;br /&gt;
&lt;br /&gt;
'''0''' — vendors will not be able to log in (in that case, invitation emails from the system will not be sent, but you can &amp;lt;U&amp;gt;'''[[Vendor view page, General tab#Primary user|invite vendors later]]'''&amp;lt;/U&amp;gt;).&lt;br /&gt;
&lt;br /&gt;
If this field is left blank, the vendors will not receive the invitation emails and will not be able to log in.&lt;br /&gt;
&lt;br /&gt;
*'''Assignable''': &lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors will appear in the drop-down lists while assigning jobs.&lt;br /&gt;
&lt;br /&gt;
'''0''' — vendors will not appear in the drop-down lists, thus, you will not be able to assign jobs to them.&lt;br /&gt;
&lt;br /&gt;
If this field is left blank, the vendors will not appear in the drop-down list.&lt;br /&gt;
&lt;br /&gt;
'' You can change this setting in vendors' profiles at any time. For more details, please check the '''&amp;lt;U&amp;gt;[[Update vendor details#Assignability|Assignability]]&amp;lt;/U&amp;gt;''' section.''&lt;br /&gt;
&lt;br /&gt;
*'''Finances visible''': &lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors can see their finances.&lt;br /&gt;
&lt;br /&gt;
'''0''' — the finances are hidden, and vendors will not get any finance-related notification.&lt;br /&gt;
&lt;br /&gt;
If this field is left blank, the finances will be hidden for vendors.&lt;br /&gt;
&lt;br /&gt;
'' You can change this setting in vendors' profiles at any time. For more details, please check the &amp;lt;U&amp;gt;'''[[Update vendor details#Access to finances|Access to finances]]'''&amp;lt;/U&amp;gt; section.''&lt;br /&gt;
&lt;br /&gt;
*'''Works with all services''':&lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors provide all the services;&lt;br /&gt;
&lt;br /&gt;
'''0''' — enter '''0''' if you need to select what services your vendors provide. It can be specified in the [[Vendor_view_page,_Services|'''&amp;quot;&amp;lt;U&amp;gt;Services&amp;lt;/U&amp;gt;&amp;quot;''']] tab once the vendor profile is created or using the dedicated import template — '''VendorService.xlsx'''&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If '''1''' is entered, you will not be able to use the dedicated template for services importing later on (in this case, it will be possible to specify what services are provided by each vendor only manually).&lt;br /&gt;
&lt;br /&gt;
If this field is left empty, it will also be indicated that the vendor(s) works with all the services.&lt;br /&gt;
&lt;br /&gt;
*'''Works with all language pairs''':&lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors work with all the language pairs&lt;br /&gt;
&lt;br /&gt;
'''0''' — enter '''0''' if you need to select what language pairs your vendors work with. It can be specified in the [[Vendor_view_page,_Language_pairs|'''&amp;quot;&amp;lt;U&amp;gt;Language pairs&amp;lt;/U&amp;gt;&amp;quot;''']] tab once the vendor profile is created or using the dedicated import template.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If '''1''' is entered, you will not be able to use the dedicated template for language pairs importing later on (in this case, it will be possible to specify what language pairs each vendor works with only manually).&lt;br /&gt;
&lt;br /&gt;
If this field is left empty, it will also be indicated that the vendor(s) works with all the language pairs.&lt;br /&gt;
&lt;br /&gt;
*'''Works with all specializations''':&lt;br /&gt;
&lt;br /&gt;
'''1''' — vendors work with all the specializations;&lt;br /&gt;
&lt;br /&gt;
'''0''' — enter '''0''' if you need to select what specializations your vendors work with. It can be specified in the [[Vendor_view_page,_Specializations|'''&amp;quot;&amp;lt;U&amp;gt;Specializations&amp;lt;/U&amp;gt;&amp;quot;''']] tab once the vendor profile is created or using the dedicated import template.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If '''1''' is entered, you will not be able to use the dedicated template for specializations importing later on (in this case, it will be possible to specify what specializations each vendor works with only manually).&lt;br /&gt;
&lt;br /&gt;
If this field is left empty, it will also be indicated that the vendor(s) works with all the specializations.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
== '''Import vendors' services''' ==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS SERVICES''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor services3.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors' services.&lt;br /&gt;
&lt;br /&gt;
3. You will need to select the required '''Service''' from the drop-down list in the template. You should define the '''&amp;lt;U&amp;gt;[[Services]]&amp;lt;/U&amp;gt;''' before downloading the template:&lt;br /&gt;
&lt;br /&gt;
4. If you need to enter several services for the vendor, you should add each of them in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor services4.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' specializations'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS SPECIALIZATIONS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor spec.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors' specializations.&lt;br /&gt;
&lt;br /&gt;
3. You will need to select the required '''Specialization''' from the drop-down list in the template. You should define the '''&amp;lt;U&amp;gt;[[Specializations]]&amp;lt;/U&amp;gt;'''  before downloading the template:&lt;br /&gt;
&lt;br /&gt;
[[File:sps.png|border|180px]]&lt;br /&gt;
&lt;br /&gt;
4. If you need to enter several specializations for the vendor, you should add each of them in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor multiple spec.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' language pairs'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS LANGUAGE PAIRS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor lang pairs.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors.&lt;br /&gt;
&lt;br /&gt;
3. Please select the required '''Languages''' from drop-down lists. You should define '''&amp;lt;U&amp;gt;[[Language pairs]]&amp;lt;/U&amp;gt;''' before downloading the template:&lt;br /&gt;
&lt;br /&gt;
[[File:1source lan.png|border|115px]] [[File:2target lang.png|border|115px]]&lt;br /&gt;
 &lt;br /&gt;
4. If you need to enter several language pairs for the vendor, you should add each of them in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import multiple lang pairs.2.png|border|350px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' contacts'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS CONTACTS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import contacts.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors' contacts and select the gender from the drop-down list if necessary.&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' prices'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS PRICES''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor prices.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors.&lt;br /&gt;
&lt;br /&gt;
3. Please select the required  '''Service''', '''Languages''', '''Specialization''', '''Unit''', and '''Currency''' from drop-down lists. You should define System values before downloading the template.&lt;br /&gt;
&lt;br /&gt;
4.  If you need to enter specific prices for different specializations, language pairs, services, currencies, and units for the vendor, you should add all needed combinations in a separate line as shown in the example below:&lt;br /&gt;
&lt;br /&gt;
[[File:Import multiple prices for vendor.png|border|800px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;br /&gt;
&lt;br /&gt;
=='''Import vendors' payments'''==&lt;br /&gt;
&lt;br /&gt;
1. Download and open the '''VENDORS PAYMENTS''' template:&lt;br /&gt;
&lt;br /&gt;
[[File:Import vendor payments.png|border|700px]]&lt;br /&gt;
&lt;br /&gt;
2. Copy and paste the required information about your vendors.&lt;br /&gt;
&lt;br /&gt;
3. Please select the required '''Currency''' from drop-down list. You should define '''&amp;lt;U&amp;gt;[[Currencies]]&amp;lt;/U&amp;gt;''' before downloading the template.&lt;br /&gt;
&lt;br /&gt;
[[File:1currencypaymtemplate.png|border|118px]]&lt;br /&gt;
&lt;br /&gt;
&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; If there are any errors, the file will be re-downloaded with mistakes indicated in the''' &amp;quot;Errors&amp;quot;''' column. &lt;br /&gt;
Fix the errors and upload the file again.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25356</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25356"/>
				<updated>2026-03-20T12:14:34Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* B2BRouter configuration */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account in the API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown. Please pay attentions to the mismatched values.&lt;br /&gt;
&lt;br /&gt;
The required values are in the orange text plate (highlighted with green), the current values are listed below (highlighted with red):&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Issues with creating B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
The invoices can be created only if certain conditions are met.&lt;br /&gt;
&lt;br /&gt;
Some common reasons for errors:&lt;br /&gt;
# There is no matching client in B2BRouter (can be created in Create -&amp;gt; Create contact)&lt;br /&gt;
# There is no tax or an absolute tax in a Protemos invoice.&lt;br /&gt;
# The payment method details are invalid (for example, invalid IBAN)&lt;br /&gt;
&lt;br /&gt;
There may be other cases, and often the reason for the invoice not being created is diplayed in the error message.&lt;br /&gt;
&lt;br /&gt;
If you need assistance with creating invoices, you may contact us at support@protemos.com.&lt;br /&gt;
Please provide all the necessary screenshots, keeping the URLs of the pages (do not cut the screenshots).&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25355</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25355"/>
				<updated>2026-03-20T12:14:17Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* B2BRouter configuration */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account in the API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown. Please pay attentions to the mismatched values.&lt;br /&gt;
&lt;br /&gt;
The reuired values are in the orange text plate (highlighted with green), the current values are listed below (highlighted with red):&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Issues with creating B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
The invoices can be created only if certain conditions are met.&lt;br /&gt;
&lt;br /&gt;
Some common reasons for errors:&lt;br /&gt;
# There is no matching client in B2BRouter (can be created in Create -&amp;gt; Create contact)&lt;br /&gt;
# There is no tax or an absolute tax in a Protemos invoice.&lt;br /&gt;
# The payment method details are invalid (for example, invalid IBAN)&lt;br /&gt;
&lt;br /&gt;
There may be other cases, and often the reason for the invoice not being created is diplayed in the error message.&lt;br /&gt;
&lt;br /&gt;
If you need assistance with creating invoices, you may contact us at support@protemos.com.&lt;br /&gt;
Please provide all the necessary screenshots, keeping the URLs of the pages (do not cut the screenshots).&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25354</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25354"/>
				<updated>2026-03-20T12:14:09Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* B2BRouter configuration */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account in the API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown. Please pay attentions to the mismatched values.&lt;br /&gt;
The reuired values are in the orange text plate (highlighted with green), the current values are listed below (highlighted with red):&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Issues with creating B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
The invoices can be created only if certain conditions are met.&lt;br /&gt;
&lt;br /&gt;
Some common reasons for errors:&lt;br /&gt;
# There is no matching client in B2BRouter (can be created in Create -&amp;gt; Create contact)&lt;br /&gt;
# There is no tax or an absolute tax in a Protemos invoice.&lt;br /&gt;
# The payment method details are invalid (for example, invalid IBAN)&lt;br /&gt;
&lt;br /&gt;
There may be other cases, and often the reason for the invoice not being created is diplayed in the error message.&lt;br /&gt;
&lt;br /&gt;
If you need assistance with creating invoices, you may contact us at support@protemos.com.&lt;br /&gt;
Please provide all the necessary screenshots, keeping the URLs of the pages (do not cut the screenshots).&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25353</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25353"/>
				<updated>2026-03-20T12:11:47Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* B2BRouter configuration */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account in the API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown.&lt;br /&gt;
Please pay attentions to the mismatched values (the values required are highlighted with green on the scrrenshot):&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Issues with creating B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
The invoices can be created only if certain conditions are met.&lt;br /&gt;
&lt;br /&gt;
Some common reasons for errors:&lt;br /&gt;
# There is no matching client in B2BRouter (can be created in Create -&amp;gt; Create contact)&lt;br /&gt;
# There is no tax or an absolute tax in a Protemos invoice.&lt;br /&gt;
# The payment method details are invalid (for example, invalid IBAN)&lt;br /&gt;
&lt;br /&gt;
There may be other cases, and often the reason for the invoice not being created is diplayed in the error message.&lt;br /&gt;
&lt;br /&gt;
If you need assistance with creating invoices, you may contact us at support@protemos.com.&lt;br /&gt;
Please provide all the necessary screenshots, keeping the URLs of the pages (do not cut the screenshots).&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=File:B2brouter_5.png&amp;diff=25352</id>
		<title>File:B2brouter 5.png</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=File:B2brouter_5.png&amp;diff=25352"/>
				<updated>2026-03-20T12:09:48Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: Artem uploaded a new version of File:B2brouter 5.png&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25351</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25351"/>
				<updated>2026-03-20T12:02:08Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* Enable B2BRouter integration */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account in the API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown.&lt;br /&gt;
Please pay attentions to the mismatched values:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Issues with creating B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
The invoices can be created only if certain conditions are met.&lt;br /&gt;
&lt;br /&gt;
Some common reasons for errors:&lt;br /&gt;
# There is no matching client in B2BRouter (can be created in Create -&amp;gt; Create contact)&lt;br /&gt;
# There is no tax or an absolute tax in a Protemos invoice.&lt;br /&gt;
# The payment method details are invalid (for example, invalid IBAN)&lt;br /&gt;
&lt;br /&gt;
There may be other cases, and often the reason for the invoice not being created is diplayed in the error message.&lt;br /&gt;
&lt;br /&gt;
If you need assistance with creating invoices, you may contact us at support@protemos.com.&lt;br /&gt;
Please provide all the necessary screenshots, keeping the URLs of the pages (do not cut the screenshots).&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25350</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25350"/>
				<updated>2026-03-20T12:01:12Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* Issues with creating B2BRouter invoices */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account by going to Settings -&amp;gt; API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown.&lt;br /&gt;
Please pay attentions to the mismatched values:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Issues with creating B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
The invoices can be created only if certain conditions are met.&lt;br /&gt;
&lt;br /&gt;
Some common reasons for errors:&lt;br /&gt;
# There is no matching client in B2BRouter (can be created in Create -&amp;gt; Create contact)&lt;br /&gt;
# There is no tax or an absolute tax in a Protemos invoice.&lt;br /&gt;
# The payment method details are invalid (for example, invalid IBAN)&lt;br /&gt;
&lt;br /&gt;
There may be other cases, and often the reason for the invoice not being created is diplayed in the error message.&lt;br /&gt;
&lt;br /&gt;
If you need assistance with creating invoices, you may contact us at support@protemos.com.&lt;br /&gt;
Please provide all the necessary screenshots, keeping the URLs of the pages (do not cut the screenshots).&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25349</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25349"/>
				<updated>2026-03-20T12:00:12Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* Issues with creating B2BRouter invoices */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account by going to Settings -&amp;gt; API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown.&lt;br /&gt;
Please pay attentions to the mismatched values:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Issues with creating B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
The invoices can be created only if certasin conditions are met.&lt;br /&gt;
&lt;br /&gt;
Some common reasons:&lt;br /&gt;
# There is no matching client in B2BRouter (can be created in Create -&amp;gt; Create contact)&lt;br /&gt;
# There is no tax or an absolute tax in a Protemos invoice.&lt;br /&gt;
# The payment method details are invalid (for example, invalid IBAN)&lt;br /&gt;
&lt;br /&gt;
There may be other cases, and often the reason for the invoice not being created is diplayed in the error message.&lt;br /&gt;
&lt;br /&gt;
If you need assistance with creating invoices, you may contact us at support@protemos.com.&lt;br /&gt;
Please provide all the necessary screenshots, keeping the URLs of the pages (do not cut the screenshots).&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25348</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25348"/>
				<updated>2026-03-20T11:59:42Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account by going to Settings -&amp;gt; API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown.&lt;br /&gt;
Please pay attentions to the mismatched values:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Issues with creating B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
The invoices can be created only if certasin conditions are met.&lt;br /&gt;
&lt;br /&gt;
Some common reasons:&lt;br /&gt;
1. There is no matching client in B2BRouter (can be created in Create -&amp;gt; Create contact)&lt;br /&gt;
2. There is no tax or an absolute tax in a Protemos invoice.&lt;br /&gt;
3. The payment method details are invalid (for example, invalid IBAN)&lt;br /&gt;
&lt;br /&gt;
There may be other cases, and often the reason for the invoice not being created is diplayed in the error message.&lt;br /&gt;
&lt;br /&gt;
If you need assistance with creating invoices, you may contact us at support@protemos.com.&lt;br /&gt;
Please provide all the necessary screenshots, keeping the URLs of the pages (do not cut the screenshots).&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25347</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25347"/>
				<updated>2026-03-20T11:50:11Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* Create or link B2BRouter invoices */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account by going to Settings -&amp;gt; API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown.&lt;br /&gt;
Please pay attentions to the mismatched values:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25346</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25346"/>
				<updated>2026-03-20T11:49:51Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account by going to Settings -&amp;gt; API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown.&lt;br /&gt;
Please pay attentions to the mismatched values:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Create or link B2BRouter invoices'''==&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created/linked B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 8.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Please note that the invoice will be created only if the corresponding client, services, payment terms, and taxes are already predefined in your Quickbooks account.&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; To push the invoice into Quickbooks, the client name on Protemos should perfectly match the &amp;quot;Customer display name&amp;quot; on Quickbooks.&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=File:B2brouter_8.png&amp;diff=25345</id>
		<title>File:B2brouter 8.png</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=File:B2brouter_8.png&amp;diff=25345"/>
				<updated>2026-03-20T11:49:11Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25344</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25344"/>
				<updated>2026-03-20T11:36:51Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account by going to Settings -&amp;gt; API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown.&lt;br /&gt;
Please pay attentions to the mismatched values:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having set up the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked B2BRouter invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 7.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
=='''Create QuickBooks invoices from Protemos client invoices'''==&lt;br /&gt;
&lt;br /&gt;
Open the needed client invoice, then scroll down to the '''Linked B2BRouter invoice details''' section and click '''&amp;quot;New B2BRouter invoice&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Create quickbooks invoice.1.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:Quickbooks invoice created.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You may open the invoice by clicking QuickBooks invoice ID:&lt;br /&gt;
&lt;br /&gt;
[[File:Open qb invoice.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
Please note that the invoice will be created only if the corresponding client, services, payment terms, and taxes are already predefined in your Quickbooks account.&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; To push the invoice into Quickbooks, the client name on Protemos should perfectly match the &amp;quot;Customer display name&amp;quot; on Quickbooks.&lt;br /&gt;
&lt;br /&gt;
=='''Link and unlink invoices between Protemos and QuickBooks'''==&lt;br /&gt;
&lt;br /&gt;
When you create a QuickBooks invoice based on a Protemos client invoice, the invoices in the two systems are linked with each other.&lt;br /&gt;
&lt;br /&gt;
But you may also link a Protemos invoice with a QuickBooks invoice which was created in QuickBooks independently.&lt;br /&gt;
&lt;br /&gt;
To do so, click the '''&amp;quot;Link QuickBooks invoice&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[File:Link quickbooks invoice.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the '''&amp;quot;Link&amp;quot;''' button in the respective line:&lt;br /&gt;
&lt;br /&gt;
[[File:Select invoice to link.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
The invoices will be linked.&lt;br /&gt;
&lt;br /&gt;
You may always unlink the invoices by clicking the '''&amp;quot;Unlink QuickBooks invoice&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink qb invoice.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Protemos and Memsource are integrated through '''[https://belazy.cat/ BeLazy].'''&lt;br /&gt;
&lt;br /&gt;
If you do not have a Memsource account, you can register it at '''[https://memsource.com memsource.com]'''.&lt;br /&gt;
&lt;br /&gt;
To enable the integration, please contact BeLazy team at '''info@belazy.cat'''. More contact details here: [https://belazy.cat/contact-us/ Contact us | BeLazy].&lt;br /&gt;
&lt;br /&gt;
To get a better idea of the way the integration works, please check this video: [coming soon].&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=File:B2brouter_7.png&amp;diff=25343</id>
		<title>File:B2brouter 7.png</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=File:B2brouter_7.png&amp;diff=25343"/>
				<updated>2026-03-20T11:36:49Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25342</id>
		<title>B2Brouter integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=B2Brouter_integration&amp;diff=25342"/>
				<updated>2026-03-20T11:11:30Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: &lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''Enable B2BRouter integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the B2BRouter integration, please go to Settings -&amp;gt; Integrations -&amp;gt; B2BRouter or use this link: [[https://cloud.protemos.com/account/b2brouter B2BRouter integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
To enable the integration, you need to input your '''B2Brouter API key''' and '''B2Brouter account ID''' and click &amp;quot;Update&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 2.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You can find the B2Brouter API key and B2Brouter account ID in your B2BRouter account by going to Settings -&amp;gt; API Key tab:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 3.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
=='''B2BRouter configuration'''==&lt;br /&gt;
&lt;br /&gt;
Before using the integration, you need to adjust B2BRouter calculation algorithms in order to avoid amount discrepancies. If everything is set up correctly, the following blue text plate is displayed:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 4.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
If there are mismatches, the orange text plate is shown.&lt;br /&gt;
Please pay attentions to the mismatched values:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 5.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
These settings can be accessed in the &amp;quot;Invoices and quotes&amp;quot; section in your B2BRouter account settings:&lt;br /&gt;
&lt;br /&gt;
[[File:B2brouter 6.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having enabled the integration, you will be able to push client invoices from Protemos to B2BRouter or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked QuickBooks invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:QB1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
=='''Create QuickBooks invoices from Protemos client invoices'''==&lt;br /&gt;
&lt;br /&gt;
Open the needed client invoice, then scroll down to the '''Linked B2BRouter invoice details''' section and click '''&amp;quot;New B2BRouter invoice&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Create quickbooks invoice.1.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created B2BRouter invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:Quickbooks invoice created.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
You may open the invoice by clicking QuickBooks invoice ID:&lt;br /&gt;
&lt;br /&gt;
[[File:Open qb invoice.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
Please note that the invoice will be created only if the corresponding client, services, payment terms, and taxes are already predefined in your Quickbooks account.&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; To push the invoice into Quickbooks, the client name on Protemos should perfectly match the &amp;quot;Customer display name&amp;quot; on Quickbooks.&lt;br /&gt;
&lt;br /&gt;
=='''Link and unlink invoices between Protemos and QuickBooks'''==&lt;br /&gt;
&lt;br /&gt;
When you create a QuickBooks invoice based on a Protemos client invoice, the invoices in the two systems are linked with each other.&lt;br /&gt;
&lt;br /&gt;
But you may also link a Protemos invoice with a QuickBooks invoice which was created in QuickBooks independently.&lt;br /&gt;
&lt;br /&gt;
To do so, click the '''&amp;quot;Link QuickBooks invoice&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[File:Link quickbooks invoice.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the '''&amp;quot;Link&amp;quot;''' button in the respective line:&lt;br /&gt;
&lt;br /&gt;
[[File:Select invoice to link.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
The invoices will be linked.&lt;br /&gt;
&lt;br /&gt;
You may always unlink the invoices by clicking the '''&amp;quot;Unlink QuickBooks invoice&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink qb invoice.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
&lt;br /&gt;
Protemos and Memsource are integrated through '''[https://belazy.cat/ BeLazy].'''&lt;br /&gt;
&lt;br /&gt;
If you do not have a Memsource account, you can register it at '''[https://memsource.com memsource.com]'''.&lt;br /&gt;
&lt;br /&gt;
To enable the integration, please contact BeLazy team at '''info@belazy.cat'''. More contact details here: [https://belazy.cat/contact-us/ Contact us | BeLazy].&lt;br /&gt;
&lt;br /&gt;
To get a better idea of the way the integration works, please check this video: [coming soon].&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	<entry>
		<id>https://wiki.protemos.com/index.php?title=QuickBooks_integration&amp;diff=25341</id>
		<title>QuickBooks integration</title>
		<link rel="alternate" type="text/html" href="https://wiki.protemos.com/index.php?title=QuickBooks_integration&amp;diff=25341"/>
				<updated>2026-03-20T11:10:57Z</updated>
		
		<summary type="html">&lt;p&gt;Artem: /* Create QuickBooks invoices from Protemos client invoices */&lt;/p&gt;
&lt;hr /&gt;
&lt;div&gt;&amp;lt;span style=&amp;quot;color: orange&amp;quot;&amp;gt;'''Please note&amp;lt;/span&amp;gt; that integration is currently available only for QuickBooks accounts registered in the USA.'''&lt;br /&gt;
&lt;br /&gt;
__FORCETOC__&lt;br /&gt;
&lt;br /&gt;
=='''Enable QuickBooks integration'''==&lt;br /&gt;
&lt;br /&gt;
To enable the Quickbooks integration, please go to Settings -&amp;gt; Integrations -&amp;gt; QuickBooks or use this link: [[https://cloud.protemos.com/account/quickbooks QuickBooks integration]]&lt;br /&gt;
&lt;br /&gt;
Click &amp;quot;Enable&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:QB0.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
You will be redirected to QuickBooks App Store page. Click &amp;quot;Connect&amp;quot;:&lt;br /&gt;
&lt;br /&gt;
[[File:QB01.png|border|500 px]]&lt;br /&gt;
&lt;br /&gt;
Having enabled the integration, you will be able to push client invoices to QuickBooks or link them with already existing ones.&lt;br /&gt;
&lt;br /&gt;
Please go to the &amp;quot;Linked QuickBooks invoice details&amp;quot; section on the invoice page and use the needed option: &lt;br /&gt;
&lt;br /&gt;
[[File:QB1.png|border|1000 px]]&lt;br /&gt;
&lt;br /&gt;
=='''Create QuickBooks invoices from Protemos client invoices'''==&lt;br /&gt;
&lt;br /&gt;
Open the needed client invoice, then scroll down to the '''Linked QuickBooks invoice details''' section and click '''&amp;quot;New QuickBooks invoice&amp;quot;''':&lt;br /&gt;
&lt;br /&gt;
[[File:Create quickbooks invoice.1.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
Then, you will see the created QuickBooks invoice in the corresponding section:&lt;br /&gt;
&lt;br /&gt;
[[File:Quickbooks invoice created.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
You may open the invoice by clicking QuickBooks invoice ID:&lt;br /&gt;
&lt;br /&gt;
[[File:Open qb invoice.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
Please note that the invoice will be created only if the corresponding client, services, payment terms, and taxes are already predefined in your Quickbooks account.&lt;br /&gt;
&lt;br /&gt;
::&amp;lt;span style=&amp;quot;color:orange&amp;quot;&amp;gt;'''Note:'''&amp;lt;/span&amp;gt; To push the invoice into Quickbooks, the client name on Protemos should perfectly match the &amp;quot;Customer display name&amp;quot; on Quickbooks.&lt;br /&gt;
&lt;br /&gt;
=='''Link and unlink invoices between Protemos and QuickBooks'''==&lt;br /&gt;
&lt;br /&gt;
When you create a QuickBooks invoice based on a Protemos client invoice, the invoices in the two systems are linked with each other.&lt;br /&gt;
&lt;br /&gt;
But you may also link a Protemos invoice with a QuickBooks invoice which was created in QuickBooks independently.&lt;br /&gt;
&lt;br /&gt;
To do so, click the '''&amp;quot;Link QuickBooks invoice&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[File:Link quickbooks invoice.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
Then, click the '''&amp;quot;Link&amp;quot;''' button in the respective line:&lt;br /&gt;
&lt;br /&gt;
[[File:Select invoice to link.png|border|1000px]]&lt;br /&gt;
&lt;br /&gt;
The invoices will be linked.&lt;br /&gt;
&lt;br /&gt;
You may always unlink the invoices by clicking the '''&amp;quot;Unlink QuickBooks invoice&amp;quot;''' button:&lt;br /&gt;
&lt;br /&gt;
[[File:Unlink qb invoice.png|border|1000px]]&lt;/div&gt;</summary>
		<author><name>Artem</name></author>	</entry>

	</feed>