Frequently Asked Questions - Revision history

Anatoly.k: /* Vendor FAQ */

2026-04-08T07:08:08Z

‎Vendor FAQ

2026-03-30T17:03:11Z

‎Forbidden (#403), Not found (#404)

2026-03-30T17:02:24Z

‎Forbidden (#403), Not found (#404)

2026-03-30T11:43:34Z

‎Forbidden (#403), Not found (#404)

2026-03-30T11:43:11Z

‎Forbidden (#403), Not found (#404)

2026-03-30T11:42:23Z

‎How can I access the needed page?

2026-03-30T11:38:39Z

‎Forbidden (#403), Not found (#404)

2026-03-30T11:37:30Z

‎"Your user account has been disabled."

2026-03-30T11:36:46Z

‎"This account license has expired."

2026-03-30T11:36:39Z

‎"This account license has expired."

← Older revision		Revision as of 07:08, 8 April 2026
Line 237:		Line 237:

	Also, if you are logged in to your own independent <span style="color:salmon">'''Freelance account'''</span>, you cannot use it for accepting job offers from translation companies you cooperate with:		Also, if you are logged in to your own independent <span style="color:salmon">'''Freelance account'''</span>, you cannot use it for accepting job offers from translation companies you cooperate with:
		+
	[[File:Freelance (wrong account)2.1.png\|border\|800px]]		[[File:Freelance (wrong account)2.1.png\|border\|800px]]

@@ Line 246: / Line 246: @@
 If you do not see the '''"Vendor of"''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.
-Here is more information on Protemos account types: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]
+[[File:Page not found (404) vendor acc.png|border|430px]]
 If the account is correct, it is possible that the job was moved to draft or deteted.

@@ Line 239: / Line 239: @@
 [[File:Freelance (wrong account)2.1.png|border|800px]]
-To access jobs, you need to be logged into the corresponding <span style="color:green">'''vendor account'''</span>. You can check the difference here: [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#Multiple_accounts_for_the_same_email Protemos accounts]
+To access jobs, you need to be logged into the corresponding <span style="color:green">'''vendor account'''</span>.
 If you do not see the '''"Vendor of"''' next to your name at the top right (example on the screenshot below), it means you are not logged into the vendor account.
 [[File:Page not found (404) vendor acc.png|border|430px]]

@@ Line 250: / Line 250: @@
 '''How can I access the needed page?'''
-*If you see that it is a wrong account, log out and log in to the needed one.
+If you see that it is a wrong account, log out and log in to the needed one.
-If you do not remember your credentials, here is the instruction:
+*If you do not remember your credentials, here is the instruction:
 [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]

@@ Line 250: / Line 250: @@
 '''How can I access the needed page?'''
-If you see that it is a wrong account, log out and log in to the needed one.
+*If you see that it is a wrong account, log out and log in to the needed one.
 If you do not remember your credentials, here is the instruction:
 [https://wiki.protemos.com/wiki/Frequently_Asked_Questions#How_can_I_reset_my_Protemos_account_password_or_remember_my_username.3F Password reset]
+*If you have not registered the needed account yet, here is the instruction:
 [https://wiki.protemos.com/wiki/Vendor_user_manual#How_to_register_the_vendor_account Vendor account registration]
@@ Line 262: / Line 261: @@
 If there is no invitation letter in your mailbox, contact the translation company directly so that they resend it to you.
 Please check this video on how to manage multiple accounts: [[File:YT client.png|40px|link=https://youtu.be/UqLtOJ8fjyc]]

@@ Line 248: / Line 248: @@
 In this case, please contact the manager of the company you cooperate with directly. You can do that using their email address in the signature of the job offer emails you received from the system.
-=== How can I access the needed page? ===
+'''How can I access the needed page?'''
 There may be two cases:

@@ Line 274: / Line 274: @@
 If you see the message'''"Your user account has been disabled."''', it means that the company you work with has disabled your access to the system.
-Please contact the company directly to resolve this issue.
+For more informationn, please contact them directly.
 [[File:Vendor_account_disabled_error_cropped.png|1070px]]

← Older revision		Revision as of 11:36, 30 March 2026
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	If you see the message '''"This account license has expired."''', it means that the Enterprise account license of the translation company you cooperate with has expired.		If you see the message '''"This account license has expired."''', it means that the Enterprise account license of the translation company you cooperate with has expired.
		+
	Please contact them directly with any further questions.		Please contact them directly with any further questions.

@@ Line 280: / Line 280: @@
 ==="This account license has expired."===
-If you see the message '''"This account license has expired."''', it means that the Enterprise account license of the translation company you cooperate with.
+If you see the message '''"This account license has expired."''', it means that the Enterprise account license of the translation company you cooperate with has expired.
 Please contact them directly with any further questions.