Difference between revisions of "Troubleshooting with website availability and performance"
From Protemos Wiki
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The fastest way to investigate the issue is by accessing your local computer screen. | The fastest way to investigate the issue is by accessing your local computer screen. | ||
| − | It can be done using a remote access solution like [[https://www.teamviewer.com/en|TeamViewer]] or by sharing your screen during a Skype/Zoom call. | + | It can be done using a remote access solution like [[link=https://www.teamviewer.com/en|TeamViewer]] or by sharing your screen during a Skype/Zoom call. |
== '''Whom should I contact best?''' == | == '''Whom should I contact best?''' == | ||
The best way to receive a quick reply is to contact us at '''support@protemos.com''' as in this case, all our support team will be notified. | The best way to receive a quick reply is to contact us at '''support@protemos.com''' as in this case, all our support team will be notified. | ||
Revision as of 17:23, 5 January 2022
Note: This page is not completed yet. Some information may be missing or outdated.
This is an instruction on what should be done if the system does not seem to be working properly.
It includes cases when pages load unusually slow, do not load at all etc.
Please make sure you read this instruction before contacting the support team.
Contents
The information to provide for support team
1. Screenshots
2. Is the problem local or global?
3. Do you use a virtual private network (VPN)?
4. Website certificate
Alternative solution
The fastest way to investigate the issue is by accessing your local computer screen.
It can be done using a remote access solution like TeamViewer or by sharing your screen during a Skype/Zoom call.
Whom should I contact best?
The best way to receive a quick reply is to contact us at support@protemos.com as in this case, all our support team will be notified.
