Troubleshooting with website availability and performance
From Protemos Wiki
Note: This page is not completed yet. Some information may be missing or outdated.
This is an instruction on what should be done if the system does not seem to be working properly.
It includes cases when pages load unusually slow, do not load at all etc.
Please make sure you read this instruction before contacting the support team.
Contents
The information to provide for support team
1. Screenshots
2. Is the problem local or global?
3. Do you use a virtual private network (VPN)?
4. Website certificate
Alternative solution
The fastest way to investigate the issue is by accessing your local computer screen.
It can be done using a remote access solution like [[1]] or by sharing your screen during a Skype/Zoom call.
Whom should I contact best?
The best way to receive a quick reply is to contact us at support@protemos.com as in this case, all our support team will be notified.
