Difference between revisions of "Frequently Asked Questions"

Revision as of 17:30, 25 April 2018

Protemos SSL encryption:

SSL Certificate signature hash algorithm - sha256 The connection to this site is encrypted and authenticated using a strong protocol (TLS 1.2),

a strong key exchange (ECDHE_RSA with P-256), and a strong cipher (AES_256_GCM).

How can I get clients through/from Protemos?

Protemos system is not a job portal. It is Project Management and Accounting software for keeping the records of your jobs and projects, issuing invoices,

tracking payments, coordinating vendors, storing files etc. So to put it simply, you need to find the jobs and clients elsewhere and record them in Protemos.

Please check https://wiki.protemos.com to get better idea of the system.

Why I don't see my jobs in Protemos?

You may have multiple accounts for a single email. E.g. you may create your own freelance account to manage your projects and clients, but at the same time, some translation

company can create a vendor account for you. Even more, you may be working as a vendor for many translation companies, and each of them may create a vendor account for you.

You have to remember that for each account, you have different logins and passwords.

The problem appears when you are trying to enter, for instance, the vendor account without logging out of your own freelance account.

So first, you have to log out of your personal freelance account, and only then you will be able to login to your vendor account.

More detailed information on this subject is presented in the video tutorial: How to interact with multiple accounts in Protemos

How can I reset my password?

If you forget your account password, you may always reset it here:https://cloud.protemos.com/site/request-password-reset

For more detailed information, please see the Passwords reset section.