Difference between revisions of "Troubleshooting with website availability and performance"
From Protemos Wiki
(→The information to provide for support team) |
|||
| Line 12: | Line 12: | ||
== '''The information to provide for support team''' == | == '''The information to provide for support team''' == | ||
| − | ==='''1. | + | ==='''1. Screenshots'''=== |
| + | ==='''2. Is the problem local or global?'''=== | ||
| − | |||
| + | ==='''3. Do you use a virtual private network (VPN)?'''=== | ||
| − | ===''' | + | |
| + | ==='''4. Website certificate'''=== | ||
== '''Alternative solution''' == | == '''Alternative solution''' == | ||
Revision as of 18:15, 5 January 2022
Note: This page is not completed yet. Some information may be missing or outdated.
This is an instruction on what should be done if the system does not seem to be working properly.
It includes cases when pages load unusually slow, do not load at all etc.
Please make sure you read this instruction before contacting the support team.
